Sharing what works - EFQM Communities of Practice TAIEX Workshop on Quality Management role in Police Units Vilnius, 24 – 25 April 2008

22 To support organisations and their leaders in their need to implement strategies, EFQM shares what works amongst member organisations by applying their know-how through mutual assessments. About EFQM

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44 Some of the organisations that share Philips – Nokia – European Investment Bank – Microsoft - St Mary’s College – Zambia Ministry of Finance – Department of Work and Pensions UK – Dubai World – Bocconi University – Belgian Federal Police - Her Majesty Inspectorate of Constabulary - Dubai Police. and more than 650 others… Member organisations in the EFQM network, represent every size and sector. A few examples:

55 Global thinking – the power of diversity Schools in Latin America Zambia Ministry of Finance Cluster of software companies in Philippines Collaboration with Malcolm Baldrige and other Excellence Models Distribution throughout Europe Networks in Asia Global Assessments

66 Why share? “We need to open up” “We need pragmatic learning based on experience” “We need leaders to be in touch with issues at the front-line” “We need to focus on getting results, sooner”

77 Opening the organisation Assessment enables your organisation to determine how capable you are to implement your strategy and to reach your objectives. EFQM framework and techniques provide a common basis within and between organisations to share and learn from one another. Power of Assessment Self-Assessment: Looking inward at your organisation with your own people External Assessment: Get an external perspective from an outside team Mutual Assessment: exchange directly with one of your suppliers, customers or like-minded organisations to assess each other Share the learning

88 Mutual Assessment Assessment Know-how on how to assess an organisation’s capability and performance. Accelerating learning Pragmatic learning based on experience Bringing diverse companies together Trust and facilitation skills

99 Experience EFQM AssessmentAccelerating learning Bringing diverse companies together Creating the momentum Getting the basics right Experiencing leadership EFQM Communities of Practice Recognition for Excellence How to get started Committed to excellence Pegasus Programme Pact projects

10 EFQM’s Communities of Practice Share the knowledge and good practices Identify common issues and possible solutions Generate and synthesise knowledge and develop specific tools Actively support the diffusion of the excellence principles Connect people who know with those that need to know

11 EFQM’s Communities of Practice Ethics and integrity Openness and transparency Thinking ahead Respecting the European Benchmarking Code of Conduct

12 EFQM’s Communities of Practice Meeting between two to four times a year Focus each time on a theme or work on a project Host organisation EFQM facilitates

13 EFQM’s Communities of Practice Processes Quemical Automotive Shipping Academic Board Education Health Care Government Police

14 EFQM’s Communities of Practice Belgium UK Hungary Slovenia Spain Latvia Sweden UAE

15 EFQM’s Communities of Practice Self-Assessment Peer review How to convince leadership Process management Benchmarking Risk management International cooperation