1. EFQM Excellence Model and EFQM Community of Practice for Police Forces and Services Vilnius, March 29-30, 2007

2. 2 Who we are & our mission  Group of professionals representing the police forces and services who come together to share and to learn from one another.  We are held together by a common interest in excellence in policing and are driven by a desire and need to share issues, experiences, insights, templates, tools and good practice.

3. 3 Intentions  Share good practice around, within and beyond the EFQM Model  Common pursuit of solutions  Look at the trends and future of the major national / regional police forces and services  Enhance the diffusion of the excellence philosophy in this sector  Connect people who know with those who need to know  Generate and synthesize knowledge  Develop networking opportunities  Obtain new ideas from various police forces and services in various countries  Technology enables the sharing (E-Mail, Internet, Excellence One, Net Meetings)  …

4. 4 Values  ethics and integrity  openness and transparency  thinking ahead  respecting the ‘European Benchmarking Code of Conduct’ (*)  European Police Code of Ethics (*) Document from the EFQM

5. 5 How it Works  Two meetings a year with continuous contacts in between  Each meeting has a theme  Each participant comes with someone from his/her organisation who is an expert on the theme  An expert invited by EFQM provides his/her views on the theme  Site visit with presentation from the host  Special projects initiated by the members

6. 6 Next Themes Q2-2007: Symp 6-7/6 => Fr 8 -Self-Assessment Process -Peer review -H2 convince leadership Q4-2007: -Process Management -Benchmarking -Risk management framework -International co-operation

7. 7 Participants Belgium, Federal PoliceJacques Philippaerts Belgium, Federal PoliceJean-Marie Van Branteghem Latvia, PoliceAlgars Evardsons Slovenia, Police MariborJurij Ferme Spain, Guardia CivilRafael Galan Toledo Sweden, PoliceKjell Elefalk UK, HM Inspectorate of ConstabularyRobin Field-Smith EFQMHerve Legenvre / Lydia Nagel Guests: Hungarian Association for ExcellenceKarolina Sugar Hungarian Association for ExcellenceKalman Szabo

8. 8 What is the Excellence Model?  Set of organisational beliefs or values  Basis for thinking about, discussing and improving your organisation  Framework for analysing an organisation and benchmarking with others  Basis for a management system  Framework to make sense of the vast range of initiatives we all have

9. 9 Why use the Model?  To give a realistic view of how good your organisation is  To identify where to focus improvement effort  To bring initiatives together into a single framework  To encourage the sharing of internal and external good practices  To provide a common language  To understand the drivers behind business results

10. 10 Value of the Model  Improves Process & Customer Satisfaction Results  Award-winning companies have consistently better business results than their competitors in the same industry

11. 11 Dimensions to the Model  Concepts = foundations  Content = structure  Comparison = measurement

12. 12 The Concepts  The eight fundamental concepts which underpin the model are: –Customer focus –Partnership development –People development & involvement –Management by processes & facts –Continuous learning, innovation and improvement –Leadership and constancy of purpose –Corporate social responsibility –Results orientation

13. 13 Most widely used Framework  The EFQM Excellence Model is a registered trademark of EFQM

14. 14 Structure of the Enablers 11© 1998 EFQM 1 Leadership 5 Processes 5a 1a 1b 1c 1d Areas to consider Criteria parts 1e

15. 15 Structure of the Results Criterion Criteria parts 8 in total 6 Customer Results 7 People Results 8 Society Results 9 Key Performance Results 6a (75%) Perception data 7a (75%) Perception data 8a (25%) Perception data 9a (50%) Key Performance Outcomes 6b (25%) Performance Indicators 7b (25%) Performance Indicators 8b (75%) Performance Indicators 9b (50%) Key Performance Indicators

16. 16 The big picture – deserving recognition Need to Improve Is Performance OK?Is it Sustainable? Recognition Assess Results Trends Targets Comparisons Causes Scope Need to understand Assess Approaches Sound Integrated Systematic Implemented Measured, Improved, Learning Plan results Select changes processes initiatives Execute Results balance RADAR = engine !

17. 17 Measurement System 32 (24 + 8) scores + weights Max = 1000 points Enablers – 7 Attributes Results – 5 Attributes

18. 18 Use of the Model

19. 19 Create Passion and Commitment Chart your progress Compare yourself against the best Levels of excellence?

20. 20 Based on the full EFQM model 75 or 25 page submission in English Team of 4 - 8 International Assessors Consensus and Site Visit Enhanced Feedback Recognition at around 600+ points Based on the full EFQM Model 3 – 4 Assessment approaches 2 - 3 Assessors Consensus and Site Visit Feedback Report at criteria level Recognition as from 300 points Based on the 9 criteria of the EFQM Model 12 page SA summary + improvement plan Two stage process, assessment and site visit Supported by one Validator Recognition based on implementation of several improvement plans (no scoring) What level is best for you now?