1. Supporting the Cluster Excellence Programme Matt Fisher, EFQM 5 th June 2013

2. What is EFQM? 2 30,000 Organisations in Europe are using the EFQM Excellence Model 500 Members covering over 50 different sectors Not-for -Profit Foundation formed in 1988 More than 4,500 networking contacts

3.  Return on investment  Optimise profitability  Sustainable financial growth  Return on investment  Optimise profitability  Sustainable financial growth  Value-adding products & services  Excellent service  Value-adding products & services  Excellent service  Opportunities to develop & grow  Work / life balance  Pride in Organisation  Opportunities to develop & grow  Work / life balance  Pride in Organisation  Brand reputation  Ethical behaviour  Transparent communication  Brand reputation  Ethical behaviour  Transparent communication Who do you work for…? PeopleCustomersShareholdersSociety  Leaders who inspire trust  Clearly defined long-term strategy  Robust internal processes  The right Partners & Suppliers  Leaders who inspire trust  Clearly defined long-term strategy  Robust internal processes  The right Partners & Suppliers

4. EFQM Assessment & Recognition Starting point, aimed at bringing organisations up to ECEI Minimum Requirements Next step, for organisation meeting the majority of ECEI Requirements Increasing maturity and capabilities, starting to exceed ECEI Requirements Top level of recognition, for mature organisations far exceeding ECEI Requirements

5. Supporting Clusters EFQM Framework for Cluster Management Developed based on the ECEI Minimum Requirements & the EFQM Excellence Model. The EFQM Model in Cluster Management language Quick Check Simple self-assessment against the minimum requirements. Designed to support Committed to Excellence. Cluster Excellence Matrix More comprehensive self- assessment tool, based on the EFQM Framework for Cluster Management. Designed to support Recognised for Excellence.

6. Starting the Journey Training Start Simple: 1 day workshop Assessment Quick Check Assessment Tool Recognition EFQM Committed to Excellence

7. Supporting your journey… EFQM Support direct from the Brussels office: info@efqm.org www.efqm.org KalDer Support from our Partner in Turkey:

8. Thank You More information: www.efqm.org