IMPLEMENTATION OF THE ISO FOR BENCHMARKING IN TRAFFIC SAFETY Boris Antic Alan Ross Milan Vujanic

Introduction STANDARDS ISO 9001 – QUALITY MANAGEMENT ISO – ENVIRONMENTAL MANAGEMENT ISO – FOOD SAFETY MANAGEMENT ISO – INFORMATION SECURITY MANAGEMENT ISO – ROAD TRAFFIC SAFETY MANAGEMENT MANAGEMENT

TRAFFIC SAFETY LEVEL Introduction MANAGEMENT PROCEDURES STRATEGIES STANDARDS BENCHMARKING ANALYSIS...

Introduction ISO STATESORGANISATIONS TRANSPORT INFRASTRUCTURE WORK REQUIRES ROAD TRANSPORT

Introduction INSTITUTIONS WHO – World Health Organisation WB – World Bank OECD – Organisation for Economic Cooperation and Development ETSC – European Transport Safety Council GRSP - Global Road Safety Partnership UNECE - United Nations European Commission for Europe

Introduction TARGETS – WRRD on the level; – 50% reduction of the level – 50% reduction of the level – 0 (ZERO) WRRD! WORK RELATED ROAD DEATHS FIRST INTERNATIONAL DOCUMENT WITH ZERO KILLED IN TRAFFIC

Introduction BENCHMARKING Unavoidable process and method… Analysing instrument (tool)… Planning instrument (tool)… Evaluation process… Al Haji Wegman Hakkert Oppe Gitelman Yannis Egilmez Allsop Knowless Henning Vis

Material and method DEE TECHNIQUE Disaggregated Effectiveness Evaluation 7 SECTORS 25 SUB-SECTORS 150 STEPS - QUESTIONS ISO COMPANY “A” COMPANY “B” COMPANY “C”

Sectors CONTEXT (10%) LEADERSHIP (15%) PLANNING (15%) SUPPORT (15%) OPERATIONS (15%) PERFORMANCE MANAGEMENT (15%) IMPROVEMENT (15%)

Sector “CONTEXT” CONTEXT (10%) Organisation and its context (25%) Needs and expectations (25%) Scope of RTS management system (25%) RTS management system (25%)

Sector “CONTEXT” CONTEXT (10%) Organisation and its context (25%) - Role in traffic system identified (30%) - Processes/activities affecting RTS (40%) - Determine sequence and interaction (30%) Needs and expectations (25%) - Interested parties (IPs) identified (30%) - Requirements of IPs met (30%) - Requirements of ISO met (40%)

Sector “CONTEXT” CONTEXT (10%) Scope of RTS management system (25%) - Internal+external issues considered (30%) - Requirements of interested parties (30%) - Planning issues (40%) RTS management system (25%) - Establish/maintain/ improve system (30%) - Establish and improve processes (40%) - Meet ISO requirements (30%)

Sector “LEADERSHIP” LEADERSHIP Leadership and commitment (40%) Policy (30%) Roles /responsibilities /authorities (30%)

Sector “PLANNING” PLANNING General (25%) Actions to address risks and opportunities (25%) RTS performance factors (25%) Delivering RTS objectives (25%)

Sector “SUPPORT” SUPPORT Coordination (20%) Resources (20%) Competence (15%) Awareness (15%) Communications (15%) Documented information (15%)

Sector “OPERATIONS” OPERATIONS Operations planning and control (50%) Emergency preparedness +responses (50%)

Sector “PERFORMANCE MANAGEMENT” PERFORMANCE MANAGEMENT Monitor, measure,analyse, evaluate (25%) Incident investigation (25%) Internal audits( IAs) (25%) Management review content (25%)

Sector “IMPROVEMENT” IMPROVEMENT Control /correct non conformity (50%) Achieving continual improvement (50%)

Key results SectorSub-sector''А'' ''B''''C'' CONTEXT Organisation and its context Needs and expectations Scope of RTS management system RTS management system LEADERSHIP Leadership and commitment Policy Roles /responsibilities /authorities 65 PLANNING General Actions to address risks and opportunities RTS performance factors Delivering RTS objectives 65 SUPPORT Coordination Resources Competence Awareness Comunications Documented informations 70 66

Key results SectorSub-sector''А'' ''B''''C'' OPERATIONS Operations planning and control Emergency preparedness +responses 35 PERFORMANCE MANAGEMENT Monitor, measure,analyse, evaluate Incident investigation 6745 Internal audits( IAs) Management review content IMPROVEMENT Control /correct non conformity Achieving continual improvement TOTAL59,650,765,5

Conclusion ISO BENCHMARKINGBENCHMARKING ROAD TRAFFIC SAFETY MANAGEMENT LEVEL OF THE RTS MANAGEMENT IN LOCAL COMMUNITY (PARTICULAR LOCAL SUBJECT) WEAKEST LINK IN RTS MANAGEMENT IN LOCAL COMMUNITY (PARTICULAR LOCAL SUBJECT)

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