1. Developing & implementing business strategy
ISO - An overview in plain English

2. Establishing the strategy….
The dpi Growth Grid
Governance
Incentive
Skills
SMT Buy in
Resources
Action Plan
Strategy
Growth
Confusion
False Start
Frustration
Stagnation
Anxiety
Slow Growth
Slippage

3. ….providing structure
Where to start?

4. Implementing the strategy….
The dpi Growth Grid
Governance
Incentive
Skills
SMT Buy in
Resources
Action Plan
Strategy
Growth
Confusion
False Start
Frustration
Stagnation
Anxiety
Slow Growth
Slippage
ISO 9001 addresses ALL

5. Bit of background Globally recognised certification
International Organization for Standardization
Independent, non-governmental international organization with a membership of 163 national standards bodies
Subject matter experts that “share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges”
Produce management standards you can be independently assessed against
Globally recognised certification

6. Is it worth it?
Sales licence – becoming a de facto requirement for quotes and tenders
Over 1.5 million organisations officially certified for MANAGEMENT SYSTEMS globally
ISO 9001 (quality) 1.03 million
ISO (environment) 319,000
OHSAS 18001, occupational health & safety, estimated as in excess of 500,000
Really helps you run the business better

7. What ISO thinks….
Help you improve the quality of your goods and services
Help you drive growth, cut costs and increase profits
Give your business a competitive edge
Open up export markets for your goods and services
Open doors to new customers and strengthen your existing business
Help you compete with bigger enterprises
Enhance your credibility and secure customer confidence
Sharpen your business processes and increase efficiency
Strengthen your marketing pitch
Help you comply with regulations

8. External, independent validation of your business management systems
Highlight bsi/UKAS tick logo – you've all seen it, even if you don’t know what it means
International Accreditation Forum (IAF) supervise UKAS, who supervise certification bodies – ensures done to same level globally
Your business

9. Quality Business management systems - ISO 9001
The basis of all others
Brilliant set of principles that help you systemise your operations and control them
Many SME owner’s too busy working in the business, not on the business
E.g. Episode, where we have the right level of tools, systems and processes to deliver consistently for our clients
No, we are not certified, yes we will be!
Control out of chaos?

10. The key elements - strategy
Section 1 Context of the organisation (a.k.a. business planning)
Why does it exist?
Who are the stakeholders (“interested parties”)?
What do they want from the organisation (“needs and expectations”)?
What does it do (“scope”)?
How does it do it (“system and processes”)?
What are the business risks and opportunities (SWOT analysis)?

11. Building blocks from there…..
Section 2 Leadership
Section 3 Planning
Section 4 Resources
Section 5 Operations
Section 6 Performance evaluation
Section 7 Improvement

12. Delivering the strategy….
The dpi Growth Grid
Strategy
Action Plan
SMT Buy in
Resources
Skills
Incentive
Governance
Growth
Action Plan
SMT Buy in
Resources
Skills
Incentive
Governance
Confusion
Strategy
SMT Buy in
Resources
Skills
Incentive
Governance
False Start
Strategy
Action Plan
Resources
Skills
Incentive
Governance
Frustration
Strategy
Action Plan
SMT Buy in
Skills
Incentive
Governance
Stagnation
Strategy
Action Plan
SMT Buy in
Resources
Incentive
Governance
Anxiety
Strategy
Action Plan
SMT Buy in
Resources
Skills
Governance
Slow Growth
Strategy
Action Plan
SMT Buy in
Resources
Skills
Incentive
Slippage
Context
Planning
Leadership
Non-human resources
Human resources
Performance evaluation
ISO 9001 certificate
ISO 9001 addresses ALL + =

13. The roadmap to certification

14. Stages Set your strategy (hopefully with dpi Europe’s help)
Agree business objectives (including quality- related ones)
Build the system
Run the system
Review the performance of the system
External certification body reviews (“audits”) the system & certifies
Three year cycle, annual audits by certification body to validate you are still doing what you say you are doing

15. FYI….
If you are ISO 9001 and/or ISO certified you have to revise your system by September 2018
Biggest change is understanding your business strategy
12 months goes all to quickly……….

16. Resources to help you on the journey
/the-iso-journey
Free workshop – Friday 27th October 2017 (drop us a line – )
Call us –

17. Any questions?

18. Many thanks

19. Key points to note Administration elements common to ISO 9001
In addition
Define the Scope of the Environmental Management System
Establish and communicate an Environmental Policy
Set measurable Environmental Objectives
Lifecycle approach to product and service design
Encompassing suppliers & sub-contractors within the system
Legal compliance mechanism
Environmental aspects and impacts assessment and register
Establish the controls required to manage the Environmental Aspects
Develop and implement an Environmental Improvement Programme

20. Occupational health & Safety management system
OHSAS 18001:2007

21. Key points to note Administration elements common to ISO 9001
In addition
Establish a Health & Safety Management System for your organisation
Define your organisation’s health and safety policy
Identify health & safety hazards, analyse and assess risks
Establish procedures to identify and comply with the legal and other health & safety requirements that apply to your organisation
Set health & safety objectives and plans to achieve them
Establish responsibility and accountability with managers and employees
Ensure competence and provide training where required
Establish health & safety communication procedures
Manage your organisation’s health & safety documents
Establish an Emergency Management process
Monitor and measure your health & safety performance
Investigate incidents and take remedial action
Changing to ISO in 2017/8 – we will build to ensure you comply with it

22. 3 in 1
An integrated management system

23. Legal and other requirements compliance

24. Environmental management system
ISO 14001:2015