Honolulu Zoo Crisis Management Plan (Revised December 3, 2013)

Crisis Management Plan  Mission: Provide guests with meaningful experiences & foster an appreciation for our living world.  Intentional and Unintentional Crises pose a threat to our mission, publics and reputation.  A crisis management plan is necessary to prepare our organization for the event of a crisis in order to minimize potential damage.

Plan Acknowledgment & Execution  Acknowledgement Form  Read and fully understand document contents.  Rehearsal Dates – annually  Jan 15, 2014, 2015, 2016 and 2017  First Action Date  Activate when a situation could negatively affect the org and its publics.  Enact by contacting emergency personnel, president and zoo director.

Contacts  Primary Contacts  Internal – President, Zoo Director, VPs, HZS Executive Director  External – Police, Fire Dept., Hospital, Mayor, Emergency Services Dept.  Secondary contacts  Staff  Board Members  Stakeholders  Media  Community

Crisis Risk Assessment  Weather  Workplace Violence  Disease Outbreaks  Technical Failure  Structure Failure

Communication Information  Proprietary Information  Confidential  Contact President, Zoo Director & Executive Zoo Director before releasing info  Incident Report Sheet  Recording the actions taken during a crisis (Including detection, who contacted, actions taken).  Team Communication Strategy Worksheet  Record the communication carried out during a crisis (Including the stakeholder and purpose).

Crisis Control Center  Onsite location: Administration Offices  Offsite location: Queen Kapiolani Hotel  150 Kapahulu Ave, Honolulu, HI 96815