SV8100 – Desktop Suite Pre-Sales Support UNIVERGE SV8100 Rel 4 Desktop Suite Rel Doc. Version 4.04

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 2 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 3 Desktop Suite One application combining functionality of previous Aspire applications: ▐Aspire MyPhone ▐Aspire Vision ▐Aspire Softphone ▐The Desktop Suite consists of 5 products: SP310 Softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only Overview ▐And an Enhancement Bundle, including Chat / Instant Messaging File Transfer White Boarding Application Sharing

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 4 Standalone configuration Overview Configurations ▐Standalone: Own 1 st party CTI to SV8100 Program own buttons (max. 120 DSS/BLFs) Maintain own directory Local status

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 5 Overview Configurations ▐General: O&M: to sync with changed status in SV8100 ▐Standalone + 3 rd party shared services: 1 st party CTI to SV8100 Connection to server with 3 rd party services 3 rd party CTI from server to SV8100 DSS/BLF status of all trunks and phones Shared central directory Messaging

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 6 Views Product View SP310 Softphone PC Assistant PC Assistant Deskset PC Attendant PC Assistant Deskset Toolbar Yes Compact PhoneYes WindowNo Yes (Limited) Yes Yes (Limited) Phone ImageYesYes*- - * In softphone mode only Overview

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 7 Toolbar Compact Phone Window Phone Image Views -Examples Overview

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 8 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 9 SP310 Softphone

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 10 SP310 Softphone ▐Full-featured desktop softphone on a user’s PC: Make and receive calls via their PCs Place calls and check voic while online from any location – like taking your desk phone with you Call control, Call log, Call recording, Video conferencing, etc. ▐Benefits: Decreases desktop expense through the purchase of fewer hardware terminals Enhances customer satisfaction by providing more mobility to employees Improves employee productivity by permitting alternate work environments Lowers the cost associated with turnover by increasing location options SP310

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 11 Features ▐PC Softphone only (No CTI Control of Desk Phone) ▐Call Control ▐Call Log ▐Directory ▐Video ▐Highlight Dial ▐Call To ▐Missed Call and Voice Mail ▐Presence ▐Enhancement bundle option ▐3 Viewing Options SP310

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 12 SP310 Toolbar view ▐Toolbar items: Dial string field: Specifies the number to be dialed and maintains a list of the most recently dialed numbers Dial / hangup button: Controls the hookswitch state of the phone Call status area: Colour-coded icons represent the status of active calls Speed dial list: Displays user-maintained list of frequently dialed nrs File button: Provides access to additional menu items, such as configuration settings and additional application views Hold button: Places the active call on Hold Function Toolbar: Provides quick access to most commonly used call processing and application functions

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 13 SP310 Functions ▐Can size (to allow more functions, or for easier viewing), order and remove icons so your toolbar is customised to your working needs. ▐Icons are context sensitive, so only light up when that function is available. ▐Drop down list also for extra functions

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 14 SP310 Call Log ▐Shows All Calls, Inbound, Outbound, Missed. ▐Shows Call Details, can dial, details, Add/Edit Note, Delete, Print, even play back call

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 15 SP310 Directory ▐In built directory/contact lists to contain all your contacts ▐Directory shows all internal extensions, including giving BLF status ▐Double clicking will call the extension, or right click and select a number of actions

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 16 SP310 Directory ▐If there is an Attendant on site providing shared services, the SP310 can even see the presence status

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 17 SP310 Directory ▐As well as the directory, there are two further contact lists : Contact list – intended for regularly dialled external numbers Personal list – for any regularly dialled personal numbers ▐Numbers can be imported from csv file

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 18 SP310 Presence ▐The SP310 allows presence operation ▐Choice of states available and can set details and actions for each state ▐These states can also be seen by an Attendant in the BLF ▐Can also be seen in the directory of SP310, Assistant or Attendant is shared services is running

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 19 SP310 Highlight Dial Easy dialing feature ▐Just highlight the number you wish to dial from any word document, web page, etc and ▐right click or press the short cut key, ▐the number is dialled !

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 20 SP310 Highlight Dial ▐Easy to turn on/off, shortcut key ▐Can change the shortcut key sequence for dialing

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 21 SP310 Call To: ▐Simply click on the “callto:” link and the SP310 softphone will dial the digits.

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 22 SP310 Missed Call Alert ▐If a call is missed a pop up will occur directly after the call has finished, this can be set to fade or remain. ▐A bell also remains in the system tray so you are aware there have been missed calls ▐Clicking on the bell or the pop up will open the call log

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 23 Available for SP310, Assistant (softphone mode) and Attendant (softphone mode) SP310 Voice Mail ▐If you have received a voice mail, a pop will appear ▐Click on the pop up to call voice mail

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 24 3/4 party video conference Currently Desktop Suite is the only option in the SV8100 solution to be used for video functionality (proprietary protocol) SP310 Video ▐Video comes as standard with SP310, Assistant or Attendant ▐(not available on “deskset only” versions) ▐Easy to do, just click on the video icon, select the extension and Start.

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 25 Compact Phone view ▐Alternative to the toolbar ▐Easyto use like a cellular “flip”-phone Closed phone image: ▐Is default state when this mode is enabled ▐It shows date & time (idle) or caller ID (ringing) SP310

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 26 Compact phone view ▐To enter digits use Dial Pad or own PC keyboard ▐Four fixed buttons provide: Answer / Off-hook Call log Directory On-hook / Disconnect ▐Menu button returns image from Dial view to Menu view ▐Display area shows the Calling Line ID for incoming calls and dialing digits for outbound calls ▐Volume control (bottom) adjusts volume level of incoming audio SP310

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 27 Compact Phone View ▐Open phone: Call log view Dial pad view Open phone: Directory view Menu view To return to Dial view select Dial function from toolbar functions SP310

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 28 PC Phone Image ▐Base module for emulated phone simulates a 24-button desk phone ▐Easy to use, because it behaves like normal desk phone ▐Very little training required as it replicate a desktop phone ▐PC phone only (no desktop phone) SP310 softphone uses same protocol as DT700 SP310

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 29 PC Phone Image You can activate: ▐8-button add-on module ▐60-button DSS module 2 LEDs per DSS button : ▐Right LED is green: Indicates message pending on the destination extension ▐Left LED is red: Simulates all flash rates and states being available on physical DSS module SP310

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 30 SP310 Prophix ▐Max. 128 SP310 softphones can be networked on a single system ▐Requires IP license and IPLA ▐1 st Party CTI and Softphone cannot run on the same PC. Example: 10 Softphone users

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 31 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 32 PC Assistant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 33 Assists Softphone or Deskphone Users ▐Full Window View  Only PC Attendant gives BLF. PC assistant looks like the Attendant when in full window mode but there are NO BLF entries. ▐Speed dials ▐Screen pop-up ▐Extra call control: Barge In, Call Pickups, Voice Over, Headset Control ▐Background music ▐Selectable display message ▐And more, listed later! PC Assistant Functions

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 34 Database Integration ▐Integration between contacts databases and your telephone ▐Screen pop based on your contacts database ▐Available in Assistant and Attendant PC Assistant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 35 Max. 128 PC Assistants can be networked on a single system IP license and IPLA required Supporting SP310 license included free with Assistant. No need to order this item Prophix Example: 10 Assistant users (with SP310)

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 36 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 37 PC Assistant Deskset Only PC Assistant but for controlling a deskset phone only (DT3XX/DT7XX)* ▐No IP license required ▐No IPLA required, for desktop application ** ▐Video and enhancement feature suite items unavailable in this mode * No softphone mode option **May still be required if have VoIP items such as IP trunks, IP terminals, etc PC Assistant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 38 Max. 128 PC Assistants can be networked on a single system NO IP license and IPLA required Supporting SP310 license included free with Assistant. No need to order this item Prophix Example: 10 Assistant Deskset Only users (use DTxxx) PC Assistant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 39 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 40 PC Attendant ▐Main menu, Function toolbar, Active call list, BLF / DSS area ▐Different color per status ▐To queue calls must have line key for each line programmed on phone BLF states: Gray = Idle Green = Busy Red = CF Immediate / DND All States: Green = Conn. Red = Ringing Yellow = Held Blue = parked (trunks only)

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 41 ▐Call Handling: Easy call handling on 1 screen: dial, answer, hold, transfer, hang up, etc. Display queued attendant calls Able to call, transfer, etc to BLF Send quickly phone messages Section department into tabbed BLF screens ▐Busy Lamp Field: Monitor 512 ext, 256 virtual ext & 200 outside lines Quickly access different phone system resources Tabs to select between 1) Viewing BLF / DSS buttons 2) Monitoring trunks 3) Accessing a personal speed dial list PC Attendant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 42 Networking: ▐128 PC Attendants can be networked on a single system ▐Providing opportunity to ensure that phones are covered at all times Integrated Intelligence: ▐Enables operators to monitor 512 extensions, 256 virtual extensions & 200 outside lines ▐For quick access to information, a business’s departments or groups can be segmented & arranged under tabs Enhanced Message Management: ▐Quick message alert - operator can send a personalised message to a user’s PC or directly to a Multi-line display telephone PC Attendant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 43 ▐Send a quick message to another Desktop Suite user ▐User can respond with a predefined response or send a custom response PC Attendant Quick Message

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 44 Phone Message ▐Send a phone message to System Terminal ▐System Terminal user can respond with the softkeys PC Attendant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 45 Phone Message ▐Attendant receives phones response and can deal with visitor accordingly ▐Phone Message can even be sent when phone is busy, allowing person on phone to finish call quickly PC Attendant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 46 Speed Dial ▐Contacts can be entered manually or ▐Copy Outlook Contact phones numbers directly into Desktop speed-dial area. From the contact area right click and select NEC Add to Speed Dial. PC Attendant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 47 Presence ▐Can View Presence of extensions with a glance, hover over to see details ▐Can set the Presence status, details and action with a right click PC Attendant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 48 Prophix Example: 10 Attendant users (use Sp310) PC Attendant ▐Max 128 PC Attendants can be networked on a Single System ▐IP License and IPLA required ▐Supporting 3 rd Party CTI, SP310 and Assistant license included free with Attendant. No need to order these items

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 49 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 50 PC Attendant Deskset Only PC Attendant but for controlling a deskset phone only (DT3XX/DT7XX)* ▐No IP license required ▐No IPLA required, for desktop application ** ▐Video, voice mail and enhancement feature items unavailable in this mode * No softphone mode option **May still be required if have VoIP items such as IP trunks, IP terminals, etc

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 51 Prophix Example: 10 Attendant Deskset Only users (use DTxxx) PC Attendant ▐Any Assistant can made Attendant by purchasing a Shared Service License ▐Max 128 PC Attendants can be networked on a Single System ▐NO IP License or IPLA required ▐Supporting 3 rd Party CTI, SP310 and Assistant license included free with Attendant. No need to order these items

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 52 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 53 Features Overview

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 54

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 55

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 56 Note: The Assistant- and Attendant- deskset only have the same features as the Assistant and Attendant. With the Exception of video, voice mail and enhancement suite items.

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 57 Enhanced Feature Set

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 58 Enhanced Feature Set ▐Offers additional high-end features enabling users to collaborate easier: White Boarding:Collaborate & share drawing tools with others via PC display Chat:Instant messaging with other Desktop Suite users Application SharingShare Windows applications & collaborate with other users File Transfer:Easily send files (FTP) to other users ▐From Desktop Suite R3.7 This feature set is Standard included: ▐NB these features are Not available on Assistant “Deskset Only” and Attendant “Deskset only” Enh. Features

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 59 Selection window pop up Enh. Features Whiteboard ▐Whiteboard function allows 2 desktop application users to share a drawing tool on their PC displays

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 60 Chat window pop up Enh. Features Chat ▐Chat allows user to start instant messaging session with another desktop application user

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 61 Enh. Features Application Sharing ▐Allows 2 desktop application users to View and Control a common Windows application Talking Party selector: Lists all extensions currently part of active call Directory selector: Lists all extensions defined in the directory Extension/Name: specify a specific extension or name (maintains most recent extensions that were entered) Start: Initiates Application Sharing session with specified user ▐Select application to be shared from a list ▐Control attributes determine how much control is given to the other member during application sharing

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 62 Enh. Features FTP ▐FTP file transfer function allows the user to send a file to another desktop application user

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 63 Functions ▐Active per phone state: ▐Displayed buttons (+size, order, hotkey) are user customizable ▐Each button changes from active to inactive depending on call state Enh. Features

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 64 Prophix ▐The LK-Desktop Suite-Enhanced PKG1-LIC is standard activated in following licenses (PC Assistant with SP310)

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 65 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 66 Shared Services ▐Shared Services allow non-Attendants to use Shared Directory Presence. And it allows any Assistant to run as Attendant. ▐in Shared Services configuration is possible to select which presence states can be used (rel 3.7) 4 custom presence states can be selected ▐On Version and above, 128 users can run as Attendant

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 67 Prophix ▐Example: SV8100 with 10 Assistant users Shared Services

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 68 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 69 Configuration ▐Configuration is easy, performed through 3 screens Wizard. Screen 1 Enter Network address and connection ports in Telephony System Info Enter 3 rd Party CTI server address for shared services Choose Network Card to use.

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 70 ▐Wizzard Screen 2 Select License Level (requires relevant license on SV8100) Can be run for 30 Trial Select if Enhancement Bundle to be run (licensed) Choose SV8100 connection mode for extension number, e.g if user ID and password required to connect. Enable SIP/RTP Encryption, for encrypted VoIP/sRTP (licensed)

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 71 ▐Wizzard Screen 3 Select Deskset phone or IP Softphone Enter Extension Number Select Audio Device Sound card or USB Handset (UTR) Enable relevant settings for sound device. e.g Cradle Hook working and F keys for UTR

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 72 End User Pro ▐One of the installable add-ons from the Desktop Suite ▐Shows phone details and allows programming of own function keys

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 73 NEC USB handset - UTR-1W ▐Plugged directly into PC USB port ▐Easy-to-use mechanical design based on NEC desktop phones ▐High voice quality with wideband codec ▐USB 2.0 support ▐Compatible with HID interfaces without any software driver required ▐Windows XP and Vista support windows 7, 32 and 64 bit. ▐NB. The old UTR-1-1RS does Not support Windows 7.

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 74 Remote usage NAT is not supported: ▐Any IP phone or Desktop Suite application must be on the same network as SV8100 VoIP interface (IPLA) ▐For remote Desktop Applications, such as SP310 Soft Phone, this can be achieved using a VPN connection to the network where SV8100 resides

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 75 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 76 TAPI Service Provider (TSP) ▐Included with the Desktop Suite is a 1st-Party TSP (NEC CTI Client Device) to support dialing from TAPI-compliant applications. Build in, so no 1st party TSP license required. ▐With Desktop Applications Version or higher the TSP is “Enhanced TSP” command set: Make Call Dial / Drop Answer Hold / Unhold Blind Transfer / Setup Transfer / Complete Transfer Setup Conference / Add To Conference ▐Allows reliable Fax Transmission of fax over IP. (without the need for an analogue port.)

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 77 Agenda ▐Overview ▐Modules SP310 softphone PC Assistant PC Assistant Deskset Only PC Attendant PC Attendant Deskset Only ▐Enhanced feature set ▐Shared services ▐Configuration ▐TAPI Service Provider (TSP) ▐Environment

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 78 Requirements Desktop requirements: ▐Pentium 3, 1GHz (minimum) ▐RAM: 512 Mb minimum, 1GB recommended ▐OS Support for : Windows 2000 SP3, XP SP2, Vista Windows 2008 R2 (64 bit) Windows 7 (32 and 64 bit business editions) NB. the Enhancement Bundle does not work with this version due to the Windows changeover from NetMeeting to Data Meeting. Currently under investigation. ▐Sound Card ▐Optional: Video camera, microphone, headset, USB handset ▐ADA-L required for recording / personal greeting with deskphone For actual requirements and limitations, refer to manual

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 79 Limitations ▐PC Assistant cannot integrate with other apps based on ODBC ▐Directory (names, nrs, etc) of PC Assistant does not synchronise with SV8100 directory For actual requirements and limitations, refer to manual

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 81 Document History ▐ Doc. Version 4.02, ▐Agenda slightly changed ▐– Changes for Desktop Suite OS: The Desktop Suite R3.7 will now run on Microsoft Windows 7 (32 and 64 bit business editions) and Microsoft Windows 2008 R2 (64 bit). However the Enhancement Bundle does not work with this version due to the Windows changeover from NetMeeting to Data Meeting. Currently under investigation. Import Speedial entries from Outlook contacts Enhanced Presence Functionality NEC USB handset - UTR-1W added ▐ Doc. Version 4.03, ▐TAPI added ▐Copy outlook contacts to speed dial added

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 82 Document History ▐ Doc. Version 4.04, ▐Prophix screen shots changed due to new licenses (for Desktop Suite )

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 83 Document History From on

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 84 Document History

SV8100 Sales Support Training - Desktop Suite © NEC Nederland B.V. 2011Page 85 ▐ ▐Copyright statement changed Document History