1. I’ve got a problem The Warehouse Madrid Pre-Intermediate Class

2. 8 free time activities with go I go shopping. I go for a run. I go hiking. I go on holiday to the U.S.A. I go swimming. I go for walks along the river. I go out to eat. I go camping.

3. Have you ever complained… About a hotel room? About food in a restaurant? About something you bought? What happened? About a hotel room? About food in a restaurant? About something you bought? What happened?

4. 1 Hello This is John room 28. I’m sorry but I’ve got a problem. I wonder if I could have some more towels, please. Hello This is John room 28. I’m sorry but I’ve got a problem. I wonder if I could have some more towels, please.

5. 2 Can I help you? I’m afraid I’ve got a complaint. I’m right next to the lift. Right, could I speak to the manager please?

6. 3 Excuse me, could you help me. I’m sorry but I think there’s something wrong with the TV. We’re leaving today, of course. So, there is a room available today. Are you the manager? Uh, yes.

7. #2 1.My chair is broken. 2.My window is broken. 3.The food isn’t hot enough. 4.The shower isn’t hot enough. 5.My breakfast hasn’t arrived. 6.My newspaper hasn’t arrived. 7.The air conditioning doesn’t work. 8.The remote control doesn’t work. 9.There’s something wrong with the shower. 10.There’s something wrong with the light. 1.My chair is broken. 2.My window is broken. 3.The food isn’t hot enough. 4.The shower isn’t hot enough. 5.My breakfast hasn’t arrived. 6.My newspaper hasn’t arrived. 7.The air conditioning doesn’t work. 8.The remote control doesn’t work. 9.There’s something wrong with the shower. 10.There’s something wrong with the light.

8. Complaints 1.I’m sorry, but I’ve got a bit of a problem 2.I’m afraid I’ve got a complaint. 3.I’m sorry, but I think there’s something wrong with the TV. 1.I’m sorry, but I’ve got a bit of a problem 2.I’m afraid I’ve got a complaint. 3.I’m sorry, but I think there’s something wrong with the TV.

9. Requests I wonder if you could check for me? I wonder if I could have some more towels please? Could I speak to a manager, please? Could you help me? Would you mind sending someone to look at it? I wonder if you could check for me? I wonder if I could have some more towels please? Could I speak to a manager, please? Could you help me? Would you mind sending someone to look at it?

10. I wonder if I could… Infinitive I wonder if I could have some more towels. I wonder if you could bring me some more coffee. I wonder if we could change rooms. Infinitive I wonder if I could have some more towels. I wonder if you could bring me some more coffee. I wonder if we could change rooms.

11. Could I… Infinitive Could I have some more towels? Could we please change rooms? Infinitive Could I have some more towels? Could we please change rooms?

12. Would you mind… Verb+ing Would you mind helping me? Would you mind telling me where the restrooms are? Would you mind giving us a few more towels? Verb+ing Would you mind helping me? Would you mind telling me where the restrooms are? Would you mind giving us a few more towels?