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Dealing with complaints in a hotel The shower doesn´t work The noise The room isn´t clean The bathroom is dirty.

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Presentation on theme: "Dealing with complaints in a hotel The shower doesn´t work The noise The room isn´t clean The bathroom is dirty."— Presentation transcript:

1 Dealing with complaints in a hotel The shower doesn´t work The noise The room isn´t clean The bathroom is dirty

2 These people are in a hotel. They have some problems with the service. 1.C: My room… hasn't been…. since the last guest. The carpet’s……., the bed's……, and the bathroom…….. touched. 2. C: Our room isn't ready for us. ……, no towels,…. or toilet paper in the…….. R: I´m sorry madam. These things……….. ready for you obviously cleaned dirty unmade hasn´t been There are soapbathroom should´ve been

3 3. C:Can you do something about the…… in my room? It’s only running……. And the…. in my bedside lamp ….. 4. The……in 302 next door is ……I ….. sleep. Can you do ……….about it? shower cold water light bulb doesn´t work noiseawfulcan´t something

4 Example 1 C: There is not toilet paper, the shower doesn´t work. R: These things should /∫ud/ have been ready for you. Example 2 C: The phone doesn´t work R: It should have / ∫ud’av/ been checked.

5 You are on vacations in a very nice hotel but there are some things that should have been done already but they haven't yet. Explain the problem and say who should have done it. Example : My room is dirty/ the maid… clean Guest : My room is dirty. It hasn´t been cleaned yet. Receptionist : The maid should have cleaned it already. Complaints 1.The bedsheets are dirty/ the maid……changed. 2.The TV (not work)/the technician…. fixed 3.The shower isn´t working./ The plumber…. repair 4.My shoes are dirty/ The maid…. clean 5.My wine is closed /The waiter… open. 6.My luggage is not in my room/The porter… bring in 7.The waste paper basket is full / The housekeeper.. empty. 8.The carpet is dirty./The maid…. vacuum 9.No soap & towels are not clean/ The maid… replace. 10.My laundry is not here/The laundry woman… return.

6 Respuestas correctas 1.The sheets are dirty. They haven't been changed. The maid should have changed them. 2.The TV doesn't work. The technician hasn't fixed it yet. He should have fixed it already 3.The shower isn't working./ The plumber hasn't repaired it. He should have done it. 4.My shoes are dirty. The maid hasn't cleaned them yet. She should have cleaned them. 5.My wine is closed /The waiter hasn't opened it yet. He should have opened it already. 6.My luggage is not in my room/The porter hasn't brought it in yet. He should have brought it in already. 7.The waste paper is full / The housekeeper has not emptied it yet. She should have emptied it already. 8.The carpet is dirty./The maid hasn't vacuumed it yet. She should have cleaned already. 9.There is no soap & the towels are not clean/ The maid hasn't replaced them yet. She should have replaced them. 10. My laundry is not here/The laundry woman hasn't returned it yet. She should have sent it back already.

7 Role-Playing Reception: Reception. Guest : This is Mr.Graham in 324. I`ve just checked in. R: Ah yes, Mr Graham. What can I do for you? G: My room… hasn't been…. since the last guest. The carpet’s……., the bed's……, and the bathroom…….. touched. R: I`m terribly sorry, sir. Housekeeping ……………..(see) to everything this morning. I`ll contact them straight away and I`ll send someone up to see you.

8 Reception: Reception G: This is room 301.The……in 302 next door is ……I ….. sleep. Can you do ……….about it? R: Of course, sir. I`ll speak to the people there straight away.

9 R: Reception. C: This is room 632. Our room isn't ready for us. T……. no towels,…. or toilet paper in the…….. R: I´m sorry madam. These things……….(be) ready for you. I`ll contact the housekeeping straight away.

10 Reception: Reception G: Can you do something about the…… in my room? It’s only running……. R: I`m sorry sir. I`ll send someone up to look at it. What`s your room number? G:417. And the light bulb in my bedside lamp doesn`t work. R: Right, sir. I`ll send up a new bulb, too.


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