1. Nonverbal Communication
Chapter 5
Nonverbal
Communication

2. Pixar’s Up

3. Nonverbal Communication
The process of intentionally or unintentionally signaling meaning through behavior other than words

4. The Nature of Nonverbal Communication
Nonverbal communication is…
Communicative
Often spontaneous and
unintentional
Ambiguous
More believable than
verbal communication (channel discrepancy)

5. Functions of Nonverbal Communication
Reinforcing verbal messages
Repeating
Mirroring the verbal message
Complementing
Saying “Good job!” and giving a “high five”
Accenting
Clarifying or emphasizing a certain point

6. Functions of Nonverbal Communication
Substituting verbal
messages

7. Functions of Nonverbal Communication
Contradicting verbal messages
Regulating interactions

8. Functions of Nonverbal Communication
Creating
Immediacy
Deceiving
Others

9. Nonverbal Codes Gestures and body movements (Kinesics) Emblems
Gestures that substitute for verbal messages
Illustrators
Reinforce messages
Regulators
E.G. Raising hand when you want to speak
Adaptors
E.G. Rubbing eyes, yawning, etc.
Affect Displays
Convey moods & feelings

10. Nonverbal Codes
Facial expressions

11. Nonverbal Codes Eye behavior (Oculesics)
The importance of eye contact.
What can eye contact communicate?

15. Nonverbal Codes Voice Paralanguage Vocal quality Vocalizations
Pauses, volume, inflections, etc.
Vocal quality
Vocalizations
Give info about emotional or physical state
Laughing, crying, yawning, etc.

16. Nonverbal Codes Physical appearance Attractiveness has advantages
Halo Effect
Artifacts matter
Rolex & Porsche dictate status
Other implications of artifacts?

17. Nonverbal Codes Space & Environment Proxemics: The way we use and
communicate
with space

18. Nonverbal Codes Space & Environment Territoriality: the claiming
of an area
through
occupation

19. Nonverbal Codes Space & Environment Environment (e.g. the lighting,
layout, design,
decoration,
cleanliness and so
on of a space)

20. Nonverbal Codes Touch (Haptics) Functional-Professional Touch
Social-Polite Touch
Friendship-Warmth
Touch
Love-Intimacy
Sexual-Arousal Touch

21. Harlow’s Experiment

22. Nonverbal Codes Time (Chronemics)
Time orientation: personal associations with the use of time.

23. Influences on Nonverbal Communication
Mediated Nonverbal Communication
Loss of paralinguistic cues
Emoticons

24. Influences on Nonverbal Communication
The situational context
Public-private dimension
Informal-formal dimension
Thoughts on PDA?