Presentation on theme: "1 Interpersonal InterpersonalNon-Verbal. Most nonverbal behavior is not codified... a particular behavior can have many meanings... depending on the user’s."— Presentation transcript:
1 Interpersonal InterpersonalNon-Verbal
Most nonverbal behavior is not codified... a particular behavior can have many meanings... depending on the user’s personality, family influences, culture, the context of the communication, or, the relationship of the nonverbal behavior to the verbal message. Pg
The words we use Actions, vocal qualities, and activities that typically accompany a verbal message 3 Verbal Communication Nonverbal Communication
93% of emotional meaning of messages is nonverbal. Mehrabian (1972)
Nonverbal gestures that take the place of a word or phrase 22 Microsoft Photo
23 Illustrators Nonverbal gestures that complement what a speaker is saying Microsoft Photo
Facial expressions and gestures that augment the verbal expression of feelings 24 Microsoft Photo
25 Regulators Facial expressions or gestures that are used to control or regulate the flow of a conversation Microsoft Photo
Body motions that are used to relieve tension 26 Microsoft Photo
27 Is everyone awake?
28 5 Students have used up their 3 absences!
Smiling is one of a very limited number of “pancultural” nonverbal behaviors. Intensify Deintensify Neutralize Masking. 29
Intensify – exaggerate our facial expressions to fit the situation, i.e. smiling at a wedding. Deintensify – when we want to control or subdue an expression, when you found out you got into law school and your friend did not. Neutralize – avoid showing any facial expressions to appear neutral, i.e. judges at a gymnastic event. Masking – when you want to conceal our real emotion, i.e. when your significant other buys something and you want to conceal your anger by looking excited. 30
34 Of the face the eye communicates more than any other feature. “Our faces are the windows to the world.”
The majority of people in the United States and other Western cultures expect people to look them in the eye when communicating. 35 Microsoft Photo
Japanese direct their gaze to a position around the Adam’s apple. Chinese, Indonesians, and Mexicans lower their eyes as a sign of deference. Arabs look intently into others’ eyes showing keen interest. 36 Microsoft Photo
Pitch Volume Rate Quality 37 Vocal communication minus the words
Touching and being touched are essential to a healthy life Touch can communicate power, empathy, understanding 38 Microsoft Photo
What message do you wish to send with your choice of clothing and personal grooming? 39 Microsoft Photo
How do you dress? 1. Comfort & protection 2. Modesty 3. Cultural Display What artifacts do you display? 40 Microsoft Photo
How do we manage and react to others’ management of time duration activity punctuality 41 Microsoft Photo
42 Polychronic and monochronic variations of time exist within cultures. Should we ask polychronics to conform in the workplace?
Our sense of smell is very personal. Our sense of smell often dictates how we perceive others from different cultures. Variations: Deodorants Soaps Perfumes Body lotions 43
Intimate distance, up to 18”, is appropriate for private conversations between close friends. Personal distance, from 18”- 4’, is the space in which casual conversation occurs. Social distance, from 4’ – 12’, is where impersonal business such as job interviews is conducted. Public distance is anything more than 12’ 44
Your office Your desk A table in the cafeteria that you sit at regularly 45 Microsoft Photo
46 Yellow cheers and elevates moods Red excites and stimulates Blue comforts and soothes In some cultures black suggests mourning In some cultures white suggests purity
47 Nonverbal Signals Vary from culture to culture Microsoft Photo
In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger 48 -Atlantic Committee for the Olympic Games
49 We need to monitor our own nonverbal communication and exercise care in interpreting that of others.