2. Knowing and Managing Yourself  One of the most basic human needs is for self acceptance  Self acceptance is necessary for psychological health, personal growth, and the ability to know and accept others

3. The Era of Top Down Management is Over  Organizations were once dependent on a single leader’s vision and their ability to control the behavior of the staff to achieve their goals  Success was defined with a growing staff and increasing budgets  Today public administration requires a different mindset

4. The Era of Top Down Management is Over  Nowadays, workers are often empowered to make decisions to “serve” their customers better  We are all asked to be more productive and prove it through rigorous evaluation  Few public or nonprofit agencies are funded well enough to grow staff or increase budgets  Even if you will never be a manager, it is important for you to understand organizational behavior and the new level of expectations for workers

5. Understanding Yourself: Life Experiences  What world or national events have taken place during your lifetime?  Which of these influenced you most dramatically?  How was you life influenced by these events?

6. Understanding Yourself: Life Experiences  Are there local events that have been particularly influential in your life?  Were there cultural opportunities or political events in your hometown that were particularly influential?  What were your most important educational experiences?

7. Understanding Yourself: Life Experiences  Which personal relationships influenced you the most?  What roles have individuals played in your life?

8. Your Lifeline

9. Responding to Emotional Challenges  Emotional challenge refers to any real or perceived threat to our security, self image, or sense of self worth that stimulates our instinctive self protective tendencies  These protective tendencies often make us aggressive or we withdraw (fight of flight)

10. Responding to Emotional Challenges  Nearly all emotional challenges within an organization are interpersonal in nature  Interestingly, our response is to focus on trying to change or control the behavior of other people  The truth is that we can control only ONE person in a relationship -- Ourselves

11. Responding to Emotional Challenges  Learning about ourselves can help us understand how values and traits influence our behavior and how we see things  We need to recognize that others may not necessarily see things the way we do  We need to also recognize that our values and traits can influence behavior of others

12. Learning About Ourselves  Most of us recognize that self- awareness and self-understanding are strongly related to our sense of well- being, interpersonal relationships, and overall success in life  Nonetheless, many of us still avoid learning about ourselves

13. Learning About Ourselves “We tend to be afraid of any knowledge that would cause us to despise ourselves or to make us feel inferior, weak, worthless, evil, or shameful. We protect ourselves and our ideal image of ourselves by repression and similar defenses, which are essentially the same techniques by which we avoid becoming conscious of unpleasantness or dangerous truths.” (Maslow, 1962)

14. Learning About Ourselves  The opposite is also true, some of us fear our highest potential so we “struggle against our own greatness” (Maslow, 1962) and deny our potential for leadership  Knowledge of self may be essential to being an effective worker in public or nonprofit organizations – which are relationship intense organizations

15. Learning About Ourselves  Cognitive knowledge  An intellectual understanding of basic technical skills that are required  Behavioral skills  The practice and experience of employing technical skills until second nature