2 What Managers Do Get things done through other people Make decisions, allocate resources, and direct the activities of others to attain goalsDo their work in an organizationMANAGEMENT FUNCTIONS:PlanningOrganizingLeadingControlling
7 Management Skills Technical Skills: Human Skills: Conceptual Skills: The ability to apply specialized knowledge or expertiseHuman Skills:The ability to work with, understand, and motivate other people, both individually and in groups. PEOPLE SKILLS ARE CRITICAL FOR MANAGERS!!!Conceptual Skills:The mental ability to analyze and diagnose complex situations
10 Systematic Study We are looking for “overall” relationships…. YOUR experience may not fit with a particular OB theory. THIS IS COMMON! However, we are looking for patterns….Behavior is “generally” predictableThere are differences between individualsThere are fundamental consistencies in behaviorThere are rules (written and unwritten) in almost every setting
11 Contributing Disciplines to OB PsychologySociologySocial PsychologyAnthropologyPolitical Science
12 There Are Few Absolutes in OB Contingency Variablesxy
13 Challenges and Opportunity for OB Responding to GlobalizationManaging Workforce DiversityImproving Quality and ProductivityResponding to the Labor ShortageImproving Customer Service
14 Challenges and Opportunity for OB (cont’d) Improving People SkillsEmpowering PeopleCoping with “Temporariness”Stimulation Innovation and ChangeHelping Employees Balance Work/Life ConflictsImproving Ethical Behavior
21 SUMMARYManagers need to develop their interpersonal (people skills) to be effective in their jobs.OB is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization.OB focuses on improving productivity, employee job satisfaction, citizenship behavior and reducing absenteeism and turnover.OB uses systematic study to improve predictions of behavior.OB recognizes and helps managers to improve their people skills and to see the value of workforce diversity and practices. It also seeks to improve organizations and help managers cope with the many changes faced in today’s workplace.