1. © Aastra Telecom Schweiz AG – 2013 Sales Presentation Updated as of Release 2.1 [depl-1658 v2.10] Aastra 400 and Aastra BluStar Ecosystem All-in-one Business Communications Solution for SME

2. © Aastra Telecom Schweiz AG – 2013 Aastra 400 and Aastra BluStar Ecosystem 03 - Unified Communications, Collaborative & Multimedia Services

3. © Aastra Telecom Schweiz AG – 2013 Aastra 400 Sales Presentation Unified Communications, Collaboration & Multimedia Services with Aastra 400 Intelligent approach to merge traditional telephony with modern communication services under a common umbrella Users can choose case by case the most effective and appropriate way on how to communicate, depending on: Purpose Location Available communication devices Allows users to communicate on the most effective and efficient way “It’s all about business communication.” January, 2013 3

4. © Aastra Telecom Schweiz AG – 2013 UCC & Multimedia Services User centric applications and services Including all communication devices Intuitive and consistent user interfaces Consistent features and services due to high grade of integration Smooth integration into customer environment based on open standards like SIP and XML Integrated central administration and management Aastra 400 Sales Presentation January, 2013 User Centric 4

5. © Aastra Telecom Schweiz AG – 2013 UCC Benefits Save time Presence, ad-hoc voice or video conferencing, name dial and directory search Save money Less business trips, mobile phone integration, dual mode in VoWLAN infrastructure Location independent communication Mobile phone integration, in-house mobility, softphone Device independent communication One Number with same user interface, same directories, synchronized call lists Bring distributed teams together Voice & video conferencing, desktop sharing, presence, instant messaging, team keys.. Asynchronous communication E-mail, Voice Mail, chat January, 2013Aastra 400 Sales Presentation 5

6. © Aastra Telecom Schweiz AG – 2013 Native UCC & Multimedia Services All Aastra 400 systems already provide a wide range of embedded UCC services: One number & mobile phone integration Presence management and indication, Spoken Presence Softphone with Outlook Integration Video Telephony (H.264) Auto Attendant / IVR Voice Mail, e-Voice Mail Fax (Aastra 470) Call recording Free seating CTI (1 st party) Aastra 400 Sales PresentationJanuary, 2013 …Please Dial 1 for technical support 2 for sales 3 for … Aastra 2380ip Aastra 400 communication servers include UCC Auto Attendant 6

7. © Aastra Telecom Schweiz AG – 2013 Full UCC & Multimedia Service Extended UCC & Multimedia Services Video conferencing Audio conferencing Desktop sharing Chat CTI applications Exchange and Lotus Notes Integration Choose between 2 UCC strategies Telephony Web Portal (TWP) Open Interfaces Platform (OIP) Available on Aastra 470 Application Card (pre-installed) External Windows PC/Server Aastra 400 Sales PresentationJanuary, 2013 Embedded Application card on Aastra 470 External Application Server 7

8. © Aastra Telecom Schweiz AG – 2013 TWP powered UCC Services Web-based UCC solutions Pure browser mode Desktop integration mode Modular and scalable Caller & Alerter OpenCall AudioShare & VideoShare @Messaging & Rules Recorder Statistics Toolkit Pre-installed on Aastra 470 application card Easy roll-out and user management User management integrated with WebAdmin of Aastra 470 system Aastra 400 Sales PresentationJanuary, 2013 8

9. © Aastra Telecom Schweiz AG – 2013 TWP powered UCC Aastra 400 Sales Presentation 9 Desktop Sharing Presence - Telephony Recording - Management Video Conference, Voice Conference and Chat Statistics January, 2013

10. © Aastra Telecom Schweiz AG – 2013 TWP powered UCC Services Caller Incoming / outgoing calls handling Contact handling (directories) Simple rules (e.g. forward calls) Presence information (integration with Exchange & Lotus Notes) Hotkey dialing Alerter Screen pop up on incoming or outgoing calls Shows contact’s detailed information coming from integrated databases e.g. from Microsoft Exchange OpenCall Easy and simple dialer, showing a small tool bar Establishing calls by “click to call” or “drag and drop” Browser Directory and data base browser for CLIP resolution and name dialing (name server) Aastra 400 Sales Presentation January, 2013 10

11. © Aastra Telecom Schweiz AG – 2013 TWP powered UCC Services AudioShare Audio conference, max. 10 users per conference Line supervision Call queue handling (Call pickup from different queues) Enhanced contact actions Transfer a call, send a call to the queue VideoShare Multi-point conferences with voice, video and chat, max 10 users per conference Available for TWP users only Desktop sharing Aastra 400 Sales Presentation January, 2013 11

12. © Aastra Telecom Schweiz AG – 2013 TWP powered UCC Services Rules Users handle incoming calls efficiently by rules, e.g. automatically forward calls to: >Other destinations >Voice mail Rules can be triggered by: >TWP >Calendar status (Exchange or Lotus Domino) >Presence status Rules can also be applied per: >Contact from the contacts list >TWP directory >One Number Aastra 400 Sales PresentationJanuary, 2013 12

13. © Aastra Telecom Schweiz AG – 2013 TWP powered UCC Services Recorder Manual or automatic call recording Access to recordings via >E-mail in user’s messaging system e.g. Exchange or Lotus Notes >TWP recorder message interface @Messaging TWP Voice Mail system (separate from Aastra 400 system) Synchronization between TWP Voice Mail box and messaging server (e.g. Exchange & Lotus Notes) Send SMS notifications Includes TWP Rules with automated call forwarding possibilities Aastra 400 Sales PresentationJanuary, 2013 13

14. © Aastra Telecom Schweiz AG – 2013 TWP powered UCC Services Stats Reporting tool Call statistics per user, team, call queue Toolkit Software Development Kit (SDK) based on web-services technology Enables customer specific application integration Easy integration of telephony functions in existing applications (click to call from Excel, by a HTTP link, make calls out of a CRM tool) Aastra 400 Sales PresentationJanuary, 2013 14

15. © Aastra Telecom Schweiz AG – 2013 OfficeSuite powered UCC State-of-the-art UC application for call & presence management Gives users full control over their Own incoming and outgoing calls Presence state and personal reachability Complete overview at a glance Presence and reachability information of team members Journal with calls, text messages and Voice Mail messages Status indication of functions Easy and efficient Directory search Name dial, hotkey dialing CallTo: link dialing January, 2013Aastra 400 Sales Presentation 15

16. © Aastra Telecom Schweiz AG – 2013 OfficeSuite powered UCC Highly functional and fully integrated with Aastra 400 call manager Access to all phone and Voice Mail features One Number and DECT Twin Comfort support Terminal settings and key configurations of system and DECT phones Integration with Microsoft Outlook and Exchange Quick and easy deployment Easy user management integrated with Aastra 400 system management January, 2013Aastra 400 Sales Presentation Exchange/ Outlook OfficeSuite Aastra 400 System phones 16

17. © Aastra Telecom Schweiz AG – 2013 OfficeSuite – Main Application Window Menu selection Call display and input field Foxkeys State dependant softkeys Identical to system phones Function keys Current status indicator Status Icons, e.g.: Active phone: deskphone Presence state: absent Active profile: standard Missed calls Small, informative, intuitive, full control Aastra 400 Sales PresentationJanuary, 2013 17

18. © Aastra Telecom Schweiz AG – 2013 Presence Indicator and Work Groups Immediate Status Overview of all team members at a glance Telephony (call) state Free, Busy, Incoming call Presence state Absent, Available, Meeting, … Every user can define his personal presence groups The Presence Indicator can be displayed in two different sizes Single Presence Indicator keys can be put on the desktop January, 2013Aastra 400 Sales Presentation 18

19. © Aastra Telecom Schweiz AG – 2013 OfficeSuite and Personal Mobility The OfficeSuite operates with desk phones and cordless handsets If DECT phone in Twin Mode is taken out of the charger OfficeSuite automatically switches from desk to DECT phone Calls to the desk phone are automatically forwarded to the DECT handset …and vice versa if the DECT phone is put back on the charger Desk phone active DECT phone active Aastra 400 Sales PresentationJanuary, 2013 19

20. © Aastra Telecom Schweiz AG – 2013 Aastra 470 Fax Service January, 2013 20 Aastra 400 Sales Presentation User friendly ‘Fax via email’ service Incoming Fax As email in users mailbox PDF format Outgoing Fax Send a FAX via email or printer driver Using your local Outlook contacts Up to 8 simultaneous Fax channels and 600 Fax clients

21. © Aastra Telecom Schweiz AG – 2013 Aastra BusinessCTI & Aastra MetaDirectory Aastra BusinessCTI is a UCC application focusing on the SME market and offering Full CTI functionality Smooth integration into other IT components ( CRM and ERP systems, Collaboration Suites...) Secured social networking with partner companies ( federation ) Compatibility with Microsoft Lync Email & Chat functionality Strong support of internal and external communication processes Aastra MetaDirectory connects to a variety of different directories Aastra 400 Sales PresentationJanuary, 2013 21

22. © Aastra Telecom Schweiz AG – 2013 OneBox for Aastra 400 OneBox for Aastra 400 makes the well-known IVR, VM and UMS functionality available for the SME market Basic & advanced client mailboxes Personal assistant and extended IVR and ASR functionality Connectivity to all important groupware systems (Exchange, Lotus Notes, GroupWise) Advanced TTS capabilities, e.g. read incoming email to GSM Secure streaming of voice messages Audio messages in English January, 2013Aastra 400 Sales Presentation 22

23. © Aastra Telecom Schweiz AG – 2013 Thank you! Aastra Telecom Schweiz AG gunger@aastra.com January, 2013 23 Aastra 400 Sales Presentation