1. Plans for 1/8/04 Review of editing exercise Chapter 1: Bus. Communication, Management & Success Chapter 2: Building Goodwill Chapter 3: as much as possible

2. Housekeeping Questions on memo assignment or other issues? Seating chart

3. Number of errors on editing ex.

4. What do employers want? - communication skills - interpersonal skills - computer skills - leadership skills - teamwork skills, and - personal accountability. Source: "Recruiting Trends," Career Services and Placement, Michigan State University

5. Which errors “grate”?

6. Gardner’s Eight Human Intelligences Linguistic…communicate effectively through language Logical…use and appreciate abstract relationships Musical…create & understand meanings of sound Spatial…perceive images, transform them, art Kinesthetic…use parts of body skillfully Intrapersonal…accurate mental models of self Interpersonal…recognize feelings & intentions Naturalist…connected to environment

7. Campbell’s Theory of Communication IDEASIDEAS

8. Other factor of Campbell’s theory that are important to communication success : Timing of message Design/graphics impact Reputation…until that reputation is tarnished…

9. First graphics project Letterhead for projects Business card content Consider: Plan to integrate typeface into resume, application letter, webpage, possibly PowerPoints Printing costs of color for print versions Readability of unusual typefaces or vertical content Web URL will be : http://www.wartburg.edu/business/webs/lastnamefirstinitial http://www.wartburg.edu/business/webs/lastnamefirstinitial Ex: http://www.wartburg.edu/business/webs/watersghttp://www.wartburg.edu/business/webs/watersg

10. Alumni Insight on How to Get Ahead To answer the final question of how to migrate from IT (or where you start) to management, what I can offer you is how I am attempting to do this. My first year, I delivered all projects I was assigned ahead of time and kept my attitude positive (in a corporate environment there will always be those who find everything negative) while seeking every opportunity for training and classes that I could. My second year I became the project lead for several key projects for the application that I support. I was then promoted to Lead titled position. The past year I have been leading several tier 1 projects (revenue or cost savings > $1 million) that are very visible throughout the company. I have been working with officers throughout the company on these projects and have built a respected relationship with them. I have now started taking courses through the University of Iowa Evening MBA program in hopes of giving myself an additional opportunity to learn additional skills as well as have a potential advantage over competitors for positions. The key to remember is that the experience and skill sets are what will help you to move into management. The primary skill set will be how well you handle conflict and the respect you have received from your colleagues.

11. Basic Communication Theory Feedback

13. Real Flows of Communication You Partner A Customer A Supplier A Partner B n Partner C Supplier B Customer B

14. The corporation Customers Clients Stockholders Investors Lenders Subsidiaries Suppliers Vendors Legislators Government agencies, regulators, offices The media Foreign governments and offices The courts Special interest groups The general public Potential employees Potential customers Potential stockholders Professional services (auditors, legal, etc.) Unions

15. Johari Window: inter & intra com. Known to Self Unknown to Self Known to Others Unknown to others

16. Maslow’s Hierarchy

18. What are standards for a successful message? Clear Complete Correct Short enough to read or listened to Maintains and builds goodwill Clear

19. What email problems do you encounter?

20. Too short & abrupt or too long to be read All caps, no paragraphs, no formatting Over copying and forwarding Answers to inquiry without context Too informal in tone Flaring (too much negative emotion) Written trail that can come back to haunt

21. More email gripes Less than professional email names Improper urgency labels Two messages in one email (people don’t read to the end or look for 2 nd question) Huge legal waiver statements No paragraphing No subject line Attachments omitted or not referred to Response at end of previous message…requiring scrolling

22. Appendix A:Letter Format Block, modified & AMS style letters Punctuation: open or mixed Two-letter state abbreviations Order of letter components Use of headings All letters are single-spaced Use complimentary close unless AMS style Second-page headings

23. Appendix A: Memo Format Headings order may vary depending upon template: To: From: Date: Subject: Use 1 inch top margin and 2 blank lines above body; 1 inch side margins common Single-space content with double space between paragraphs Paragraph indentions not common

24. Chapter 2: Building goodwill In small groups, make a list of the ways by which you could build goodwill: with co-workers with current clients/customers with potential clients/customers

25. Chapter 2 Exercises: 2.2 Eliminating negative words & connotations 2.3 Passive tense to impersonalize messages 2.5 Identifying hidden negatives 2.6 Improving you-attitude & positive tone 2.9 Eliminating biased language