Presentation on theme: "Writing Reader-Focused Letters, Memos, and"— Presentation transcript:
1Writing Reader-Focused Letters, Memos, and E-Mail C H A P T E R
2Presentation Overview How Do You Prepare to Write Correspondence?What Makes Correspondence Effective?How Do You Select the Most Appropriate Format for Your Correspondence?How Do You Format a Letter?How Do You Format a Memo?How Do You Format an ?
3Presentation Overview How Do You Organize Your Correspondence?How Do You Create a Professional Image Through Your Correspondence?
4How Do You Prepare to Write Correspondence? Determine your objectives.Find out about your readers and how they will perceive your message.
5Determine Your Objectives Ask:What is the purpose of the correspondence? What do you expect it to accomplish?What action, if any, do you expect readers to take after reading the correspondence?What do you expect readers to know after reading the correspondence?
6Find Out about Your Readers Ask:Who will read the correspondence? Will more than one person read it?What are the readers’ positions and responsibilities? How might their positions and responsibilities affect how they perceive your message?
7Find Out about Your Readers If your readers are external, what is their relationship to you and your organization? How will this relationship affect how they perceive your message?What do your readers know about the subject of the correspondence?
8What Makes Correspondence Effective? Having a purposeClearly specifying what readers should do or know after readingContaining all the information readers need—no less and no moreAnticipating and answering readers’ questionsBeing tactful and professional
9How Do You Select an Appropriate Format for Your Correspondence? LetterLevel of Formality: HighIntended Readers: ExternalCommon Subjects: Customer relations, inquiry, salesMemoLevel of Formality: MediumIntended Readers: InternalCommon Subjects: General correspondence such as announcements, reminders, replies, or requests, and informal reportsLevel of Formality: LowIntended Readers: Internal or externalCommon Subjects: Routine business, and correspondence involving people in different time zones (not intended for sensitive or confidential information)
10How Do You Format a Letter? PartsLetterhead or writer’s addressDate (can appear before writer’s address)Recipient's name, position, business or organization, and addressSubject or reference line (optional in block or modified block styles)SalutationBodyComplimentary closingSignature blockEnclosure line (optional)Copy line (optional)
11How Do You Format a Letter? StylesBlock style: places everything on previous slide flush against the left marginModified block style: indents the writer’s address (if used), date, complimentary closing, signature block, and, optionally, the first line of each paragraph
12How Do You Format a Letter? StylesAMS simplified style: includes the subject or reference line and omits the salutation, complimentary closing, and handwritten part of the signature block, leaving only the typed name in all capital letters
13How Do You Format a Memo? Parts Memorandum, Memo, or Interoffice CommunicationTo:From:Date:*Subject: or Re: (for “Regarding”)Body* The “Date:” line can appear at the beginning or the end.
14How Do You Format an E-Mail? PartsTo:Cc:Bcc:Subject:Greeting (optional)BodySignature block
15How Do You Format an E-Mail? GuidelinesMake the subject line informative and specific.Follow the rules of capitalization.Don’t use abbreviations.Limit the to business issues, and to one subject.
16How Do You Organize Your Correspondence? The direct approachThe indirect approach
17The Direct Approach In the first paragraph, present the main message. In the middle paragraph(s), explain the main message.In the final paragraph, close the correspondence.
18The Direct ApproachScenario: After having entered a photograph competition, you receive the following correspondence. What type format—letter, memo, or —do you think would be most appropriate? Do you think the organization was effective? We are writing to let you know the results of the competition. Unfortunately, your entry was not one of those chosen to receive an award. This year we received hundreds of submissions, making it our toughest competition to date. Each submission was evaluated
19The Direct Approachcarefully by a panel of three judges using a 9-point scoring system. To receive a 9, a photograph must be technically correct, demonstrate outstanding composition, and tell a complete story. Your overall score was a 3 out of 9. Please see the attached score sheet for more information and note that the results are final. We appreciate your participation in this year’s competition. Many winners are repeat contestants from previous competitions, so we hope you will try again next year.
20The Indirect ApproachIn the first paragraph, buffer the main message with a positive or neutral statement.In the middle paragraph(s), explain and then state the main message.In the final paragraph, close the correspondence.
21The Indirect ApproachScenario: The following is a different version of the same correspondence. Which organization do you prefer, in this case? We appreciate your participation in this year’s competition. We received hundreds of submissions, making it the toughest competition to date. Our panel of three judges goes through each of the submissions carefully using a 9-point scoring system to determine the winners. To receive a 9, a photograph must
22The Indirect Approachbe technically correct, demonstrate outstanding composition, and tell a complete story. Your overall score was a 3 out of 9. Unfortunately, your entry was not selected as one of the winners for this year. Please see the attached score sheet for more information and note that the results are final. Most winners are repeat contestants from previous competitions, so we hope you will try again next year.
23How Do You Create a Professional Image Through Your Correspondence? Put yourself in the readers’ shoes.Use a tactful, professional tone.Avoid overused phrases.Use specific language.Follow grammar and punctuation rules.