1. Delivery Operations Information System AM Standard Operating Procedure DOIS

2. Delivery Operations Information System2 DOIS Overview Serves As The Nucleus Of Information Required To Manage A Delivery Unit Provides Information For Managers To Make Accurate Operational Decisions Ensures Current And Accurate Base Route Information Is On File Provides You With A ‘Live’ Quantified Look At Workload For The Day By Route Managing Work Hours To Workload –A Tool To Help –Not A Distraction To Prevent

3. Delivery Operations Information System3 DOIS SOP Pre-Carrier: Clockring ReportsSOP Log Into DOIS And Make Available For EOR Downloads From The Performance Tab –Print DOIS Clockring Discrepancy Reports –DOIS Unit Clockring Discrepancy Report –DOIS Individual Clockring Discrepancy Report –Enter TACS And Complete TACS –Delivery Supervisor SOP

4. Delivery Operations Information System4 Individual Clockring Discrepancies

5. Delivery Operations Information System5 Unit Clockring Discrepancies

6. Delivery Operations Information System6 Pre-Carrier: Route/Carrier Performance RptRoute/Carrier Performance Rpt Identify AM office variance by carrier –This informs the supervisor which carriers failed to meet projected casing standards from previous day –Use this information to focus current day’s carrier observations –Review to identify clock rings errors from previous day (use Clockring Discrepancy reports)

7. Delivery Operations Information System7 Pre-Carrier: Route/Carrier Performance Rpt Identify street variance by carrier for discussions –This informs the supervisor which carriers failed to meet established performance standards. (Post-Carrier arrival utilization) –Review to identify clock ring errors from previous day (use Clockring Discrepancy reports)

8. Delivery Operations Information System8 Pre-Carrier: Route/Carrier Performance Rpt Identify PM office variance by carrier –This can be one indicator of capturing under time effectiveness –This can also indicate unauthorized PM casing time –Can indicate improper street procedures –Can indicate lack of supervision by the PM supervisor

9. Delivery Operations Information System9 Pre-Carrier: Unit Performance / Late Report Print the “Unit Daily Performance Report”. –This provides weekly information Print 1813-Late Leaving/Returning Report –This will be used later for CSDRS reporting

10. Delivery Operations Information System10 Late Leaving / Returning

11. Delivery Operations Information System11 Pre-Carrier: Street Management Reports Print “MSP Missed Scan Report” –This will identify improper scanning procedures –Also used to identify improper scanners setup Print “Invalid Route Report” –Identifies improper scanner setup Print “MSP Route Report” or “MSP Carrier Report” for carrier discussions

12. Delivery Operations Information System12 MSP Missed Scan Report

13. Delivery Operations Information System13 MSP Invalid Route Report

14. Delivery Operations Information System14 MSP Route Report

15. Delivery Operations Information System15 Pre-Carrier: Volume Input Input Volumes Using DCD / Palm Pilots Follow PCRS Procedures To Record Volumes Roll-in Prior Days Curtailed Volume From The “Volume Capture” Tab

16. Delivery Operations Information System16 Post-Carrier: Volume Input / Status Report Input Final Volumes Using PCRS Procedures From The “Daily Workload Management” Tab –Print “Workload Status Report”Workload Status Report –Assess Over/Under Time –Communicate Current Day’s Expectations –Leave Times –Return Times

17. Delivery Operations Information System17 Post-Carrier: Previous Day Review and address previous day’s street performance while observing carrier office procedures using –Carrier/Route Performance Report –MSP Route Report

18. Delivery Operations Information System18 Tracking Route Down Time Use Route Downtime Worksheet To Document Down Time ReasonsRoute Downtime Worksheet –Pivot: Casing / Carrying Mail From Another Route On Under Time –Volume: No Committed Volume Remaining To Case –Arrival: Waiting On Mail Arrival From Plant –Customer Service: Waiting For Mail From On-site Clerk Distribution

19. Delivery Operations Information System19 Proper Route Structure Provides Trend Analysis To Ensure Proper Route Structure Provides The Historical Data Needed To Determine Route Adjustment Provides The Means To Actually Perform The Route Adjustment