Presentation is loading. Please wait.

Presentation is loading. Please wait.

FY 2007 Street Management - Supervision Street Management Achieving Results by Performing More Effective Street Management Supervision of the Process Postmaster/Station.

Similar presentations


Presentation on theme: "FY 2007 Street Management - Supervision Street Management Achieving Results by Performing More Effective Street Management Supervision of the Process Postmaster/Station."— Presentation transcript:

1 FY 2007 Street Management - Supervision Street Management Achieving Results by Performing More Effective Street Management Supervision of the Process Postmaster/Station Manager

2 FY 2007 Street Management - Supervision Define Purpose: Increase City Carrier Street Performance Problem Statement: Inconsistent and Late Delivery Times High Street Hour Usage Low Street Performance (SEI) Goal/Objective: Reduce Street Variance to Base Increase Street Performance (SEI) Provide Tools to Assist in Identifying Routes

3 FY 2007 Street Management - Supervision Measure How do we measure success? Increase City Carrier Street Performance SEI Primary Metric: DOIS Reduce Street Variance to Base DOIS Increase Street Performance (SEI) over SPLY Secondary Metric: MSP Scans Variances MSP Reduction in Scans After 1700

4 FY 2007 Street Management - Supervision Why is there a decline in SEI? Untrained employees Product growth Office Management Impact (balloon effect) Reluctance to manage LITTLE TO NO STREET MANAGEMENT 5

5 FY 2007 Street Management - Supervision

6 FY 2007 Street Management - Supervision Improve - Street Management City Carrier Hours - 68% related to the Street Most Districts have no specific goals, guidelines, or requirements There has been little accountability for Street Management at any level

7 FY 2007 Street Management - Supervision Street Management is… Natural extension of office management Necessary to maintain the routes & time of delivery The tool for controlling park points, relays, OT, auxi assistance Supporting documentation Used to follow-up on customer issues A way to identify safety and security issues. REQUIRED 7

8 FY 2007 Street Management - Supervision M-39 & M-41 – Reasons for Street Management M-39 134.11 - Street Management is a Natural Extension of Office Management.......ALL carriers are to be notified to expect daily supervision on the street....... M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties M-39 134.21 - Manager must maintain objective attitude....Open and above board M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties Why do Street Management? M-39M-41

9 FY 2007 Street Management - Supervision Who should do Street Management? Roles of District Management District MOPS Training Monitor program compliance District MPOO Training Monitor compliance Review potential routes

10 FY 2007 Street Management - Supervision Who should do Street Management? Roles of Delivery Unit Management Postmaster/Station Manager Training Ensure compliance Assist in reviewing and identifying potential routes Develop schedule for week/month Cover workroom floor when supervisor is on the street and/or perform actual street management Delivery Supervisor Assist in reviewing and identifying potential routes Discuss schedule/plan Perform street management as planned Maintain folders

11 FY 2007 Street Management - Supervision Who should do Street Management? Postmaster/Station Manager Training Ensure that all Delivery managers have been trained Supervisors 204B Ensure compliance Weekly/monthly checks of Route and Unit folders Assist in reviewing and identifying potential routes Weekly review of reports on web MSP Route Prioritization Report Address Quality Improvement Process – Best Opportunity Report Develop schedule for week/month Work with Supervisor when planning the following weeks schedule Should be in conjunction with CDPOM pivoting planning Cover workroom floor when supervisor is on the street and/or perform actual street management

12 FY 2007 Street Management - Supervision How should Street Management be Done?

13 FY 2007 Street Management - Supervision

14 FY 2007 Street Management - Supervision

15 FY 2007 Street Management - Supervision Improve - MSP Review cont.

16 FY 2007 Street Management - Supervision

17 FY 2007 Street Management - Supervision

18 FY 2007 Street Management - Supervision Who should do Street Management? Delivery Supervisor Assist in reviewing and identifying potential routes Weekly review of reports on web MSP Route Prioritization Report Address Quality Improvement Process – Best Opportunity Report Discuss schedule/plan Work with Postmaster/Station Manger when planning the following weeks work schedule Should be in conjunction with CDPOM pivoting planning Perform street management as planned Maintain folders Ensure that route folders are implemented Update route folders when Street Management is performed

19 FY 2007 Street Management - Supervision Improve - DOIS Review Utilize DOIS Base Route Information When was the base data last reviewed When was the base data last updated How was the base data last updated Pivot Plans When were the pivot plan last reviewed When were the pivot plan last updated MSP Location Report When were the MSP location schedules last reviewed When were the MSP location schedules last updated

20 FY 2007 Street Management - Supervision New Tools Enhanced 3999X- AQ (Improved) Delivery information from AMS by Sector/Segment AMS Review information by Address Street Observation Worksheet

21 FY 2007 Street Management - Supervision New 3999-X Consolidated with AMS Review Data

22 FY 2007 Street Management - Supervision

23 FY 2007 Street Management - Supervision Control – Unit Files Unit/Route Files Route Folder Street Observation worksheets 3999/3999-X (less than 1 year old) Pivot plan by route (less than 1 year old) MSP locations by route (less than 1 year old) DSMART/EUARS reports (less than 1 month old) 4584 Observation of Driving Practices * Unit Folder Weekly MSP Route Prioritization Report (weekly report) AQIP Best Opportunity Routes (less than 1 month old) 3999 Sync Report (less than 1 year old) Street Management Monthly Recap Report (including weekly schedules) Non-Career: One per quarter Probationary (0 - 3 months): 30, 60, & 80 day evaluations Employees with 4 - 23 months postal experience: One per quarter Employees with 2 years plus postal experience: Twice per year Street Observations 4584 DSMART/eUARS 3999/99-X Pivot Plan MSP Locations Rte 6001 AQIP Best Oppty MSP Route Prioritization 3999 Sync Unit 20260 Street Management Monthly Recap

24 FY 2007 Street Management - Supervision

25 FY 2007 Street Management - Supervision Achieving Results By Performing More Effective Street Management Supervision Questions???


Download ppt "FY 2007 Street Management - Supervision Street Management Achieving Results by Performing More Effective Street Management Supervision of the Process Postmaster/Station."

Similar presentations


Ads by Google