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All rights reserved © 2007, Alcatel-Lucent OmniTouch Unified Communications Release 5.0 - Product Presentation My Instant Communicator Enterprise Solutions.

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Presentation on theme: "All rights reserved © 2007, Alcatel-Lucent OmniTouch Unified Communications Release 5.0 - Product Presentation My Instant Communicator Enterprise Solutions."— Presentation transcript:

1 All rights reserved © 2007, Alcatel-Lucent OmniTouch Unified Communications Release Product Presentation My Instant Communicator Enterprise Solutions Division May 2007 Ref. 8AL TCASA - Edition 1

2 UC R5.0 – My Instant Communicator | Page 2 All rights reserved © 2007, Alcatel-Lucent 2006 History Edition 1: May 2007: creation of the document Disclaimer This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this documentation is provided “as is” without any warranty whatsoever and to the maximum extent permitted. In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this document and the products it describes at any time without notice or obligation. Copyright Copyright ® 2007 by Alcatel-Lucent. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of the work or derivative of the work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder.

3 UC R5.0 – My Instant Communicator | Page 3 All rights reserved © 2007, Alcatel-Lucent 2006 Abbreviations Short form “OmniTouch Unified Communications” is used in this document for “Alcatel- Lucent OmniTouch Unified Communications Application Suite” (long form of the product) Short form “OmniPCX Enterprise” is used in this document for “Alcatel-Lucent OmniPCX Enterprise Communication Server” (long form of the product)

4 UC R5.0 – My Instant Communicator | Page 4 All rights reserved © 2007, Alcatel-Lucent What is My Instant Communicator ?  The complexity of communication… and is your workspace adapted to your business ?  Our proposal: My Instant Communicator  My Instant Communicator: the enterprise real-time communications pillar

5 UC R5.0 – My Instant Communicator | Page 5 All rights reserved © 2007, Alcatel-Lucent 2006

6 UC R5.0 – My Instant Communicator | Page 6 All rights reserved © 2007, Alcatel-Lucent 2006 …Is your workspace adapted to your business ?

7 UC R5.0 – My Instant Communicator | Page 7 All rights reserved © 2007, Alcatel-Lucent 2006 Our proposal: My Instant Communicator (1/5) My Instant Communicator For PDAs, PDAPhone’s & Smartphones For Alcatel-Lucent IP Touch phone sets For Business Line applications (through OmniTouch XML Web Services) For Personal Computers

8 UC R5.0 – My Instant Communicator | Page 8 All rights reserved © 2007, Alcatel-Lucent 2006  My Instant Communicator is a new Alcatel-Lucent software solution, which helps enable more effective communications, brings a new usage and licensing model. It: [1] Offers nowadays real-time communication services –i.e. combine telephony services, messaging services, data services and video streaming over the IP network –Single, persistent communications “proxy” to desktop applications [2] Eases the user experience through –A homogeneous user experience whatever the device is –Personal Computer (PC), Business Phone (IP Touch), Mobile Device (PDA, PDAPhone) –Events and notifications at a glance –Non-intrusive alerts (“toasts”) [3] Provides “à la carte” options to meet the needs of many different subscriber demographics and offer higher services Our proposal: My Instant Communicator (2/5)

9 UC R5.0 – My Instant Communicator | Page 9 All rights reserved © 2007, Alcatel-Lucent 2006  [1] My Instant Communicator offers to end-users nowadays real-time communication services through a “basic pack”: Telephony services (formerly “My Phone”), Messaging services (formerly “My Messaging”), One number services (formerly “My Assistant”), Team-working services (Instant Messaging and Peer-to-peer video from “My Teamwork” application), Rich presence information (telephony & instant messaging) Our proposal: My Instant Communicator (3/5)

10 UC R5.0 – My Instant Communicator | Page 10 All rights reserved © 2007, Alcatel-Lucent 2006 Our proposal: My Instant Communicator (4/5)  [2] My Instant Communicator combines your most frequently used communications services, helping you work smarter and faster. It is based on new ergonomics elements for: Easily managing incoming & outgoing communications –voice call, instant message, conference call, video call… Easily accessing new events & notifications –new voice mail, missed calls, new fax… Quickly routing towards advanced communication applications (Web Softphone, Routing assistant, Collaboration services, Call logging…) –For advanced features and controls Quickly setting your current phone, your presence status, your options

11 UC R5.0 – My Instant Communicator | Page 11 All rights reserved © 2007, Alcatel-Lucent 2006 Our proposal: My Instant Communicator (5/5)  [3] My Instant Communicator provides “a la carte” options to meet user needs and user profiles: VxML messaging system (software based) and/or legacy Alcatel-Lucent 4635/4645 messaging system Audio conferencing Data conferencing Video conferencing Voice broadcasting Text To Speech Fax services Voice encryption Redundancy …/…

12 UC R5.0 – My Instant Communicator | Page 12 All rights reserved © 2007, Alcatel-Lucent 2006

13 UC R5.0 – My Instant Communicator | Page 13 All rights reserved © 2007, Alcatel-Lucent My Instant Communicator, An innovative user experience on your PC  Incoming communications  Notification at a glance  Outgoing communications  Quick accesses to applications & settings

14 UC R5.0 – My Instant Communicator | Page 14 All rights reserved © 2007, Alcatel-Lucent 2006  An innovative user interface design is a key to developing new and improved user interaction online  My Instant Communicator simplifies the communication experience, enabling people to be more efficient. It is based on non-intrusive graphical elements for managing your daily communications and quickly accessing and sharing information: Alerts (“toasts”) for incoming communications Notification pop-up (“balloon”) for new events “Communicate by” area in your desktop toolbar for outgoing communications Persistent communications “proxy” in your System Tray for quick accesses to applications & settings An innovative user experience on your PC

15 UC R5.0 – My Instant Communicator | Page 15 All rights reserved © 2007, Alcatel-Lucent 2006

16 UC R5.0 – My Instant Communicator | Page 16 All rights reserved © 2007, Alcatel-Lucent 2006 An innovative user experience on your PC Incoming communications  Incoming voice call  Incoming Instant Message (IM)  Incoming video call  Incoming voice mail  A contact signs in  A scheduled conference is starting  First person joins a conference  Invitation to view a shared application  Invitation to view a presentation

17 UC R5.0 – My Instant Communicator | Page 17 All rights reserved © 2007, Alcatel-Lucent 2006

18 UC R5.0 – My Instant Communicator | Page 18 All rights reserved © 2007, Alcatel-Lucent 2006 An innovative user experience on your PC Notifications at a glance  Callback requests  Missed calls  New voice message  New fax message

19 UC R5.0 – My Instant Communicator | Page 19 All rights reserved © 2007, Alcatel-Lucent 2006

20 UC R5.0 – My Instant Communicator | Page 20 All rights reserved © 2007, Alcatel-Lucent 2006 An innovative user experience on your PC Outgoing communications (2/2)  Search results window with display of the contact ID card for outgoing communications (by voice, IM or video)

21 UC R5.0 – My Instant Communicator | Page 21 All rights reserved © 2007, Alcatel-Lucent 2006

22 UC R5.0 – My Instant Communicator | Page 22 All rights reserved © 2007, Alcatel-Lucent 2006 An innovative user experience on your PC Quick accesses to applications & settings  Settings Presence status Do not disturb by phone Current phone number Conference phone Favorites Options  Applications client Softphone client Conferences Buddies (contacts) Search box  System Tray icon indicates: Presence status Notifications Incoming communications User has signed out

23 UC R5.0 – My Instant Communicator | Page 23 All rights reserved © 2007, Alcatel-Lucent My Instant Communicator, A consistent User Interface whatever the device is  Examples:  Notifications at a glance  Which calls have you missed ?  How to quickly find the right contact ?  IM communication

24 UC R5.0 – My Instant Communicator | Page 24 All rights reserved © 2007, Alcatel-Lucent 2006  My Instant Communicator has been designed to provide intuitive ways to solve different problems and provide a standard set of features to end-users… …on the Personal Computer …on the Alcatel-Lucent IP Touch phone set …on the Mobile device (PDA/PDAPhone) A consistent User Interface whatever the device is

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26 UC R5.0 – My Instant Communicator | Page 26 All rights reserved © 2007, Alcatel-Lucent 2006

27 UC R5.0 – My Instant Communicator | Page 27 All rights reserved © 2007, Alcatel-Lucent 2006

28 UC R5.0 – My Instant Communicator | Page 28 All rights reserved © 2007, Alcatel-Lucent 2006

29 UC R5.0 – My Instant Communicator | Page 29 All rights reserved © 2007, Alcatel-Lucent 2006

30 UC R5.0 – My Instant Communicator | Page 30 All rights reserved © 2007, Alcatel-Lucent 2006  My Instant Communicator provides “a la carte” options to meet user needs and user profiles. It compliments your desktop environment when using standard clients (Microsoft Outlook TM /IBM Lotus Notes TM ) and/or collaboration applications (like Microsoft Office Communicator TM or IBM Lotus Sametime TM ). Adaptive to your needs

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32 UC R5.0 – My Instant Communicator | Page 32 All rights reserved © 2007, Alcatel-Lucent 2006  Personal Computer – My Instant Communicator inside Telephony, messaging & one number services within Microsoft Outlook Conferencing & telephony services within Microsoft Office Communicator Persistent communications “proxy” in your Windows taskbar –Telephony, messaging & one number services –Telephony presence  Alcatel-Lucent IP Touch - My Instant Communicator inside Telephony, messaging & one number services Telephony presence Adaptive to your needs Compliment the Microsoft desktop (2/2)

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34 UC R5.0 – My Instant Communicator | Page 34 All rights reserved © 2007, Alcatel-Lucent 2006  Personal Computer – My Instant Communicator inside Telephony, messaging & one number services within IBM Lotus Notes Telephony & one number services within IBM Lotus Sametime –Conferencing services expected end of 2007 Persistent communications “proxy” in your Windows taskbar –Telephony, messaging & one number services –Telephony presence  Alcatel-Lucent IP Touch - My Instant Communicator inside Telephony, messaging & one number services Telephony presence Adaptive to your needs Compliment the IBM desktop (2/2)

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36 UC R5.0 – My Instant Communicator | Page 36 All rights reserved © 2007, Alcatel-Lucent 2006

37 UC R5.0 – My Instant Communicator | Page 37 All rights reserved © 2007, Alcatel-Lucent My Instant Communicator, A new licensing model  Single user licence  Single user licence + Options  “Basic services” for end-users  Options for end-users  Linked with user profiles  Pricing  Migration aspects

38 UC R5.0 – My Instant Communicator | Page 38 All rights reserved © 2007, Alcatel-Lucent 2006  OmniTouch Unified Communications Release 5, featuring My Instant Communicator, brings a new licensing model and a new branding  New licensing model A single user license: My Instant Communicator (versus 4 user licenses in previous releases: My Phone, My Assistant, My Messaging, My Teamwork)  New branding “My Phone”, “My Assistant” & “My Messaging” are no more used. We are talking now of telephony services, messaging services, one number services & teamwork services A new licensing model

39 UC R5.0 – My Instant Communicator | Page 39 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Single user license OmniTouch UC R3 & R4OmniTouch UC R5 “Telephony services” “Messaging services” “One number services” “Teamwork services” “My Phone” “My Messaging” “My Assistant” “My Teamwork” Several services Several licenses Several services One license My Instant Communicator

40 UC R5.0 – My Instant Communicator | Page 40 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Single user license + Options Audio conferencing (ports) Data conferencing (ports) Video conferencing (enabler) Voice broadcast (users & ports) Voice encryption VxML ports 4635/4645 infrastructure TTS (ports) & Additional languages Fax server (users & ports) Redundancy 4980 Softphone application (users) Multi-site Telephony services (with VoIP) One number services Messaging interface My Instant Communicator A Single User License Presence (Tel. + IM) Instant Messaging Peer-To-Peer Video OPTIONS

41 UC R5.0 – My Instant Communicator | Page 41 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model “Basic services” for end-users (1/2)  A single user license for “basic services” Telephony services with VoIP interface: access to the telephony interfaces (formerly My Phone) –IP stack for the Personal Computer is included (IP licenses on OmniPCX Enterprise side need however to be purchased as for today) One number services: access to the call routing/screening interfaces (formerly My Assistant) Messaging interface: access to messaging interfaces (formerly My Messaging) is provided but the infrastructure needs to be purchased –Either VxML ports for a true unified messaging system or Alcatel-Lucent 4635/4645 system with corresponding resources Instant Messaging: access to instant message services (through My Teamwork interfaces) but without any audio and data conferencing capabilities Peer-to-Peer video (video collaboration): video capabilities (P2P) associated to a VoIP channel Presence: access to presence information (Telephony and Instant Messaging)

42 UC R5.0 – My Instant Communicator | Page 42 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model “Basic services” for end-users (2/2)  A single user license for “basic services” (cont’d) 2 systems are required for having all of the basic services but: –Only one system can be set up for telephony, one number, messaging and presence services (telephony) –Only one system can be setup for Instant Messaging (IM), Peer-To-Peer video and presence services (IM) Each system can be composed of one or several physical servers depending on the required capacity 1 or several servers (according to the capacity) for telephony, messaging & one number services (incl. telephony presence) 1 or several servers (according to the capacity) for teamwork services (incl. IM presence) Telephony services (with VoIP) One number services Messaging interface Presence (Tel. + IM) Instant Messaging Peer-To-Peer Video My Instant Communicator

43 UC R5.0 – My Instant Communicator | Page 43 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Options for end-users (1/2)  Options for teamwork services (rather infrastructure based): Audio conferencing: ports for basic to advanced audio conferencing Data conferencing: ports for web conferencing, incl. application/desktop sharing & presentation sharing Video conferencing: enabler to support video multipoint control units (MCUs) and room systems Voice broadcast: ports & users for voice messaging broadcast Redundancy: additional server for a full redundancy of the primary Application Server

44 UC R5.0 – My Instant Communicator | Page 44 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Options for end-users (2/2)  Options for telephony, messaging & one number services (rather infrastructure based): VxML ports: for a true unified messaging solution Alcatel-Lucent 4635/4645 infrastructure: to provide an “Integrated Messaging” paradigm, fully respecting separate message stores Text To Speech: ports to convert normal language text into speech Additional languages for Text To Speech: up to 9 languages can be used for TTS Redundancy: a redundant solution based on a N+1 model in an active/passive mode –Requires an additional server Fax server: ports & users for embedded fax services –Requires an additional server if the number of users is > 500 or if the number of ports is > Softphone application: user option for a rich featured Windows™ desktop client Voice encryption: to offer a high-level security for IP Softphones, without sacrificing call efficiency or quality –Requires Media Security Module Rack Mounted boxes (MSM-RM) Multi-site: for messaging & one number services in an OmniPCX Enterprise network

45 UC R5.0 – My Instant Communicator | Page 45 All rights reserved © 2007, Alcatel-Lucent 2006

46 UC R5.0 – My Instant Communicator | Page 46 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Linked with User Profiles (2/2)  3 sub-categories for each profile (except “Executive”) have been defined, based on the usage criteria (low, moderate, intensive): Essential (low usage) Premium (moderate usage) Privilege (intensive usage)  My Instant Communicator is available in following profiles: Office Worker, Privilege pack Team Worker, Privilege pack On-site Roamer, Premium & Privilege packs Mobile Professional, Privilege pack Executive

47 UC R5.0 – My Instant Communicator | Page 47 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Pricing  Flat price Pack of 1 user No server fee  Pricing of My Instant Communicator’s user license is very attractive 110€ WPL (*) when bought through user profiles 150€ WPL (*) when bought apart from user profiles  Options Refer to the new Global Commercial Catalogue –Discount of 10% for audio, data conferencing and voice broadcast ports –Discount of 40% for the video conferencing enabler (*) WPL prices mentioned here are not contractual. For up to date prices, please refer to the OmniPCX Enterprise Global Commercial Catalogue available on the BPWS.

48 UC R5.0 – My Instant Communicator | Page 48 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Migration aspects (1/2)  Migration of users from previous OmniTouch UC releases is for free (if the Software Evolution Services contract has been subscribed). Rules are as follows: i. Max of (My Phone, My Messaging, My Assistant) >= Number of My Teamwork users OmniTouch UC R3 & R4. Number of My Instant Communicator users = Max of (My Phone, My Messaging, My Assistant, My Teamwork). Additional number of users for teamwork services = 0 OmniTouch UC R5. Number of My Instant Communicator users = Max of (My Phone, My Messaging, My Assistant). Additional number of users for teamwork services = number of My Teamwork users - Max of (My Phone, My Messaging, My Assistant) ii. Max of (My Phone, My Messaging, My Assistant) < Number of My Teamwork users iii. My Phone = My Messaging = My Assistant = 0 and My Teamwork <> 0. This is a My Teamwork standalone solution, which can be migrated to an OmniTouch Unified Communications solution

49 UC R5.0 – My Instant Communicator | Page 49 All rights reserved © 2007, Alcatel-Lucent 2006 A new licensing model Migration aspects (2/2)  Software upgrade (from previous OmniTouch UC releases) Free of charge if the Software Evolution Services (SES) contract has been subscribed 49€ WPL (*) per user if the SES contract has not been subscribed  To leverage former investments in voice mail, collaboration and conferencing application, following users migrations are available: Alcatel-Lucent 46x5 Value Pack (IMAP4 connector) to OmniTouch Unified Communications R5 OmniTouch My Teamwork standalone solution to OmniTouch Unified Communications R5 Pricing: 70€ WPL (*) per user (*) WPL prices mentioned here are not contractual. For up to date prices, please refer to the OmniPCX Enterprise Global Commercial Catalogue available on the BPWS.

50 UC R5.0 – My Instant Communicator | Page 50 All rights reserved © 2007, Alcatel-Lucent My Instant Communicator for the Personal Computer - Details of the new usage  Manage incoming communications  Manage outgoing communications  Events & notifications at your fingertips  Quick accesses to applications & settings  GUI “black” skin, GUI “Gray & Purple” skin  Skinable GUI  Customization

51 UC R5.0 – My Instant Communicator | Page 51 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming voice call Incoming voice call Alert (toast) on user’s desktop. User can: Take the call from the business phone Answer with an Instant Message (IM) Send the call to the voice mail Forward the call to another device Answer with an Take the call from the business phone (main action) Answer with an IM (this opens a My Teamwork chat session window). The voice call is diverted to the voice mail. Action is available if the calling party owns IM capabilities (calling party can be in user’s buddies or not) and according to the caller presence. Send the call to the voice mail Forward the call to another device (mobile device, DECT/PWT handset…). By default, this action moves the call to the last number the user has transferred to. A dropdown menu may contain predefined phone numbers for the user: Personal cellular phone, Professional cellular phone, Cordless Phone (DECT /WiFi phone), Computer (VOIP) Answer with an (this opens the “New Message” form from your favorite client - Outlook or Lotus Notes) Informative area with calling party identification

52 UC R5.0 – My Instant Communicator | Page 52 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming Instant Message (IM) Incoming Instant Message (IM) Alert (toast) on user’s desktop. User can: Reply to the Instant Message (IM) Answer by voice Answer with an Reply to the IM (main action); this opens a My Teamwork chat session window Informative area with calling party identification and first characters of the instant message Answer by voice (an IM session will not be opened). Caller presence information is displayed. The user will call back the calling party thanks to its associated phone number. If this phone number is not available, this action is disabled. Answer with an (this opens the “New Message” form from your favorite client - Outlook or Lotus Notes)

53 UC R5.0 – My Instant Communicator | Page 53 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming voice mail Incoming voice mail Listen to the voice mail on user’s current phone (main action) Listen to the voice mail on the PC (user’s favorite media player) Informative area with calling party identification and message duration Alert (toast) on user’s desktop. User can: Listen to the voice mail on the telephone Listen to the voice mail on the PC Answer with an Answer with an (this opens the “New Message” form from your favorite client - Outlook or Lotus Notes)

54 UC R5.0 – My Instant Communicator | Page 54 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming video call Incoming video call Alert (toast) on user’s desktop. User can: Join the video conference Answer with an Instant Message (IM) Decline the video call Answer with an Join the video conference (main action). This opens a video communication session window from My Teamwork application. Decline the video call (including the audio part). Call is rejected. Informative area with calling party identification Answer with an (this opens the “New Message” form from your favorite client - Outlook or Lotus Notes) Answer with an IM (this opens a My Teamwork chat session window). Video is rejected and the audio is diverted to the voice mail. Action is available if the calling party owns IM capabilities (calling party can be in user’s buddies or not) and according to the caller presence.

55 UC R5.0 – My Instant Communicator | Page 55 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications A contact signs in A contact signs in Informative area with calling party identification Alert (toast) on user’s desktop. User can: Send an Instant Message (IM) Call the user Send an Send an (this opens the “New Message” form from your favorite client - Outlook or Lotus Notes) Send an IM (this opens a My Teamwork chat session window). Action is available if the calling party owns IM capabilities (calling party can be in user’s buddies or not) and according to the caller presence. Call the user. Caller presence information is displayed. The user will call back the calling party thanks to its associated phone number. If this phone number is not available, this action is disabled.

56 UC R5.0 – My Instant Communicator | Page 56 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications A scheduled conference is starting A scheduled conference is starting Informative area (meeting is starting) A toast window is displayed minutes before a conference starts. Note that at present, only the person who schedules the conference will see this toast window. In the future, if the system supports rosters of people who have joined the conference, then the toast should pop up on the desktops of all signed-in invitees. User can: Join the web conference only Join both the web & audio conferences Join both the web and audio conferences. This opens a My Teamwork conference window. Join the web conference only. This opens a My Teamwork conference window.

57 UC R5.0 – My Instant Communicator | Page 57 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications First person joins a conference First person joins a conference A toast window is displayed when the first person joins a conference that belongs to the user. Toast only appears when the first person joins the conference so that the owner of the conference will not be overwhelmed with toast windows. User can: Join the web conference only Join both the web & audio conferences Join both the web and audio conferences. This opens a My Teamwork conference window. Join the web conference only. This opens a My Teamwork conference window. Informative area (meeting is starting)

58 UC R5.0 – My Instant Communicator | Page 58 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Invitation to view a shared application Invitation to view a shared application Informative area (someone wants to share an application with you) Users may initiate an application sharing session without first sending an instant message to participants. User can: Accept the invitation to view the shared application Send an IM Send an Accept the invitation to view the shared application. This opens a My Teamwork application sharing window. Send an IM (this opens a My Teamwork chat session window and rejects the invitation) Send an (this opens the “New Message” form from your favorite client - Outlook or Lotus Notes)

59 UC R5.0 – My Instant Communicator | Page 59 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Invitation to view a presentation Invitation to view a presentation Informative area (meeting is starting) Accept the invitation to view the presentation. This opens a My Teamwork presentation window. Users may start a presentation without first sending an instant message to participants. User can: Accept the invitation to view a presentation Send an IM Send an Send an IM (this opens a My Teamwork chat session window and rejects the presentation) Send an (this opens the “New Message” form from your favorite client - Outlook or Lotus Notes)

60 UC R5.0 – My Instant Communicator | Page 60 All rights reserved © 2007, Alcatel-Lucent 2006 Manage outgoing communications “Communicate by” area Type characters for searching people or dialing out by number (an history of the latest entries is available). Drag & drop a number or a name from any desktop application (if this is allowed) into this area to perform a call. Button allowing the user to launch a directory lookup or make a call. Icon is dynamic according to the context (user is entering a name or a number). Menu allowing the user to select the way lookups will be performed:. Call by name: this is the default mode for searching people by name. Call by department or by skill: mode for searching people by department or skill (up to 5 items can be defined by the system administrator). Advanced Search: displays an advanced search window for searching people by combining several search criteria

61 UC R5.0 – My Instant Communicator | Page 61 All rights reserved © 2007, Alcatel-Lucent 2006 Manage outgoing communications Search results window Search results window:. Source: icon indicating where the information has been found (personal phone book, personal contacts, LDAP directory, PBX phone book). Criteria: this is the skill or department selected by the user (indicated only if a criteria has been selected). Name: name and first name of the contact Hovering or selecting an entry will display the contact ID card (see next slides)

62 UC R5.0 – My Instant Communicator | Page 62 All rights reserved © 2007, Alcatel-Lucent 2006 Manage outgoing communications Contact ID card (1/2) Identity of the contact & main phone number (can be the office phone, a cellular phone…), as defined in the directory (this attribute may be modified by the administrator, for example for LDAP directories) address of the contact (if available). When clicking this address, user will be able to send an to this contact (a “New Message” form is automatically opened from your favorite client - Outlook or Lotus Notes) Call the contact. Contact presence information is displayed. Send an IM (this opens a My Teamwork chat session window). Action is available if the contact owns IM capabilities (contact can be in user’s buddies or not) and according to the contact presence. Make a Video call. This opens a video communication session window from My Teamwork application. Action is available if the contact owns video capabilities.

63 UC R5.0 – My Instant Communicator | Page 63 All rights reserved © 2007, Alcatel-Lucent 2006 Manage outgoing communications Contact ID card (2/2) Call the contact to an other phone number, as defined in the directory. A dropdown menu may contain for example:. Office Phone. Personal cellular phone. Professional cellular phone. Home phone. DECT phone. Colleague Icon is disabled if no additional phone number is available. Send a voic to the contact by using the user’s messaging system Add this contact to the user’s personal contacts list (buddies).

64 UC R5.0 – My Instant Communicator | Page 64 All rights reserved © 2007, Alcatel-Lucent 2006 Events & notifications at your fingertips Depending on user’s parameters, launches the user’s favourite client or uses the telephone access to listen to the voice messages Launches the user’s favourite client to listen to the fax messages Launches the call log window of the Web Softphone or 4980 Softphone application Launches the call log window of the Web Softphone or 4980 Softphone application. Next step Notification of new events

65 UC R5.0 – My Instant Communicator | Page 65 All rights reserved © 2007, Alcatel-Lucent 2006 Quick accesses to applications & settings System Tray icon (1/5)  Persistent communications “proxy” in your System Tray  System Tray icon is dynamic according to the context: User is logged off User is logged in: presence status is displayed –Available, Busy, Away, Offline, Out to lunch… Incoming communication in progress Event notification

66 UC R5.0 – My Instant Communicator | Page 66 All rights reserved © 2007, Alcatel-Lucent 2006 Quick accesses to applications & settings System Tray icon (2/5)  Right-click of left-click the System Tray icon to display the menu for quick accesses to applications & settings Change my presence status through a sub-menu (presence states are the same as those that appear in My Teamwork application) I don’t want to be disturbed by phone (toggle item). Calls are redirected according to the rule the user has specified. Set the current device for all incoming and outgoing voice communications. A cascading menu is available to select the device:. Office phone. Personal Computer (VoIP). Professional cell phone. Personal cell phone. Home phone. Other number… A label is displayed to specify the current phone number. Default phone number is the office phone. Set the user’s conference phone in a list (provided by My Teamwork list phone).

67 UC R5.0 – My Instant Communicator | Page 67 All rights reserved © 2007, Alcatel-Lucent 2006 Quick accesses to applications & settings System Tray icon (3/5)  Right-click of left-click the System Tray icon to display a menu for quick accesses to applications & settings Open the user’s favorite client (if this client is already launched, it just display the client application in the foreground). Open/Hide the “communicate by” area for calling by name, number, department, skill Launch the softphone application for advanced telephony services. Application is displayed in the foreground if already launched,. Launches either the Web Softphone application (default mode) or the 4980 Softphone application (if this option has been bought). Open the collaboration application (My Teamwork) to the the conferences page. Open the collaboration application (My Teamwork) to the the contacts (buddies) page.

68 UC R5.0 – My Instant Communicator | Page 68 All rights reserved © 2007, Alcatel-Lucent 2006 Quick accesses to applications & settings System Tray icon (4/5)  Right-click of left-click the System Tray icon to display the menu for quick accesses to applications & settings Display the user’s configuration window Open the Help file Open the About dialog box User is disconnected and returns to the logoff mode Exit and close My Instant Communicator Short access to any application defined by the system administrator (e.g. Web Corporate Directory, Portal, Communication tool, Message delivery system…). Up to 5 entries can be defined.

69 UC R5.0 – My Instant Communicator | Page 69 All rights reserved © 2007, Alcatel-Lucent 2006 Quick accesses to applications & settings System Tray icon (5/5)  When user is logged off, following actions are available in the menu: Help About Options Update now –Update (on demand) the software client Sign in –Display the Sign-in screen (user name, password, automatically log in option) Exit

70 UC R5.0 – My Instant Communicator | Page 70 All rights reserved © 2007, Alcatel-Lucent 2006 GUI “black” skin  All of the previous graphical elements are available in 3 different skins: Blue (default skin) – see previous pages Black (this page) Gray & Purple

71 UC R5.0 – My Instant Communicator | Page 71 All rights reserved © 2007, Alcatel-Lucent 2006 GUI “Gray & Purple” skin  All of the previous graphical elements are available in 3 different skins: Blue (default skin) – see previous pages Black Gray & Purple (this page)

72 UC R5.0 – My Instant Communicator | Page 72 All rights reserved © 2007, Alcatel-Lucent 2006 Skinable GUI: adaptable to you corporate chart…  A design guide to create a new skin will be provided Graphical elements (size, naming…) XML description files (to define the font styles, colors, positioning & size of graphical elements…) Creation of the Windows binary file  On your own or available from Alcatel-Lucent Professional Services

73 UC R5.0 – My Instant Communicator | Page 73 All rights reserved © 2007, Alcatel-Lucent 2006 Customization  Configuration options are as follows: Choose the skin you want to use for the user interface When starting up your computer, automatically start My Instant Communicator Display the communicate by area when I’m signed in Always ask me before updating My Instant Communicator Use either Web Softphone or 4980 Softphone application for advanced telephony services Display the desktop alert (“toast”) during seconds Display the notification window during seconds

74 UC R5.0 – My Instant Communicator | Page 74 All rights reserved © 2007, Alcatel-Lucent My Instant Communicator for the Business Phone (IP Touch) - Details of the new usage  Manage incoming communications  Manage outgoing communications  Events & notifications at your fingertips  Quick accesses to applications & settings

75 UC R5.0 – My Instant Communicator | Page 75 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming voice call (1/2) Incoming voice call Alert on user’s phone set. User can: Take the call Answer with an Instant Message (IM) Forward the call to the voice mail Transfer the call to another device Sub-menu with 3 additional options:. Send instant message. Answer with an IM on the telephone. Action is available if the calling party owns IM capabilities. The caller is forwarded to the callee voice mail.. Forward to voice mail. Caller is forwarded to the callee voice mail.. Transfer to… Forward the call to another device. A new menu may contain predefined phone numbers for the user: Personal cellular phone, Professional cellular phone, Cordless Phone (DECT /WiFi phone)… Informative area with calling party identification Main action

76 UC R5.0 – My Instant Communicator | Page 76 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming voice call (2/2) Voice call is established New menu allowing today to forward the call to another device (predefined phone numbers for the user: Personal cellular phone, Professional cellular phone, Cordless Phone…)

77 UC R5.0 – My Instant Communicator | Page 77 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming Instant Message (IM) (1/2) Incoming Instant Message (IM) Alert on user’s phone set. User can: Answer to the message Answer with a predefined message Answer later Reject the instant message Informative area with calling party identification Read and answer to the IM. Opens a chat session on the telephone. Answer with a predefined message (5 messages available):. “In a meeting. Can’t talk now”. “I’ll come back to you later”. “Please leave me a voic ” … Reject the instant message. Chat session is closed. Message will be processed later. User will have to go to the conferences page (see next slides) pour come back to this message

78 UC R5.0 – My Instant Communicator | Page 78 All rights reserved © 2007, Alcatel-Lucent 2006 Manage incoming communications Incoming Instant Message (IM) (2/2) Instant Messaging in progress Send the message Closes the chat session

79 UC R5.0 – My Instant Communicator | Page 79 All rights reserved © 2007, Alcatel-Lucent 2006 Manage outgoing communications “Communicate by” & Search results window Use the keyboard or the keypad for searching people or dialing out by number. Search results window (contacts are retrieved from the PBX phonebook, Outlook/Notes personal contacts, LDAP directories) Search people by department or skill (1 item defined by the system administrator)

80 UC R5.0 – My Instant Communicator | Page 80 All rights reserved © 2007, Alcatel-Lucent 2006 Manage outgoing communications Contact ID card Search results window Contact ID card Call the contact. Contact presence information is displayed. Send an IM (this opens a chat session on the telephone). Action is available if the contact owns IM capabilities (contact can be in user’s buddies or not) and according to the contact presence. Details of the contact. User is able to add this contact to his/her buddy list.

81 UC R5.0 – My Instant Communicator | Page 81 All rights reserved © 2007, Alcatel-Lucent 2006 Events & notifications at your fingertips Direct access to voice messages Direct access to fax messages Direct access to the call logging Dynamic notification of new events

82 UC R5.0 – My Instant Communicator | Page 82 All rights reserved © 2007, Alcatel-Lucent 2006 Quick accesses to applications & settings (1/2) Direct access to the conference page (same options as for today) Direct access to the contacts page (same options as for today). This page also includes all of the IM sessions in progress (i.e. sessions not closed) Direct access to the call routing page (same options as for today) Allows the user to activate/deactivate the instant messaging function on your IP Touch phone set and to set the presence status (busy, away, out to lunch, be right back…)

83 UC R5.0 – My Instant Communicator | Page 83 All rights reserved © 2007, Alcatel-Lucent My Instant Communicator for the Mobile Device - Details of the new usage

84 UC R5.0 – My Instant Communicator | Page 84 All rights reserved © 2007, Alcatel-Lucent 2006 Your IP Touch applications on your PDA/PDAPhone  Any application available on a IP Touch is available on the PDA/PDAPhone device OmniTouch Unified Communications HTTPS Proprietary protocol https://yourServerName/smartprs Your business phone Your PDA/ PDAPhone XML apps Alcatel-Lucent Unified Application’s ones … but also Application Partner’s ones

85 UC R5.0 – My Instant Communicator | Page 85 All rights reserved © 2007, Alcatel-Lucent My Instant Communicator, Technical Requirements  Global architecture  Limits & Servers

86 UC R5.0 – My Instant Communicator | Page 86 All rights reserved © 2007, Alcatel-Lucent 2006 Global architecture  My Instant Communicator is built around the powerful applicative framework of the Alcatel-Lucent OmniTouch Unified Communications Application Suite Telephony, messaging & one number services + tel. presence Teamwork services (voice, video & web conferencing) + IM presence OmniTouch Unified Communications Secure pipes (SSL, SRTP…) Voic & servers LDAP directories OmniPCX PBX My Instant Communicator inside External fax server

87 UC R5.0 – My Instant Communicator | Page 87 All rights reserved © 2007, Alcatel-Lucent 2006 Limits & Servers (1/2)  Limits All services (telephony, messaging, teamwork & one number): 5,000 users per system Messaging & teamwork services only: 10,000 users per system  Servers Telephony, messaging & one number services (+ telephony presence) –1 server for 1,000 users –3 servers for 5,000 users –Compliant Linux Red Hat Enterprise ES v4 platform –2 GB of RAM, single processor, 80 GB of hard disk for less than 500 users –4 GB of RAM, dual processor, 80 GB of hard disk for more than 500 users –An additional server is required for the redundancy option

88 UC R5.0 – My Instant Communicator | Page 88 All rights reserved © 2007, Alcatel-Lucent 2006 Limits & Servers (2/2)  Servers (cont’d) Teamwork services (+ IM presence) –1 server for 10,000 users –Compliant Linux Red Hat Enterprise ES v4 platform –1 GB of RAM, single processor dual, 2x70 GB of hard disk for small business (120 audio and data ports, 3000 IM users) –2 GB of RAM, dual processor, 2x70 GB of hard disk for enterprise and service provider (more than 120 audio and data ports and 3000 users) –A secondary server is required for the redundancy option Fax services option: embedded fax server sharing the OmniTouch UC platform for up to 500 users and 4 ports (external server otherwise)

89 UC R5.0 – My Instant Communicator | Page 89 All rights reserved © 2007, Alcatel-Lucent 2006


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