7 Getting Started: Welcome Kit Retail Management System Partner Welcome KitWelcome LetterMarketing Brochures & Product Data SheetsEvaluation CDs: Store Operations & HeadquartersReference Manuals: Store Operations & HeadquartersGetting Started Guides: Store Operations & HeadquartersNot For Resale: 3 user license Store Operations *If you have NOT received your kit or question the contents of the kit, please contact your distribution partnerimmediately orNot For Resale Headquarters license ( 5 Store Base ) is shipped once you pass the HeadquartersCertification exam.
8 Getting Started: Partner Source Partner Source is a password protectedWeb portal designed specifically for MicrosoftBusiness Solutions Partners.Up-to-date tools and information to help youIncrease sales, improve skills and deliver services and products to customers.To AccessComplete Partner Source AgreementSubmit form to>> Partner Source
9 Getting Started – VOICE Virtual Organization Information Center (VOICE)Register for newslettersCheck your sales activityVerify certification status per productMonitor support incident usageAssign access rights to VOICE to your team>> Partner Source >> VOICE
11 Getting Started: Getting Certified Demonstrate technical knowledge of Retail ManagementSuccessfully complete exam of product you wish to sellExam specifics35% POS Topics & Transactions20% Store Operations Manager20% Inventory15% Installation10% Register and Store ConfigurationTotal number of questions on exam: 60Fee to take exam: $125/eachLocation(s) of testing centers:
18 RMS Customization Guide Available on Partner SourceExtend RMS by using extensive documentation provided by MicrosoftCustom POS ButtonsHTML Add-OnsReport/Receipt ModificationHook DocumentationPartner Source Products Retail Management Product Information
23 Enablement – Sales, Technical and Industry Learning Sales TrainingFranklin CoveyHow to prospect and qualifyUnderstanding the Prospects NeedsRecommend solutions & Close BusinessMarketing TrainingMac McIntoshRelationship MarketingEvent MarketingDirect MarketingWeb Marketing & Search EngineOptimizationSelling ServicesHahn ConsultingTechnicalMicrosoftSQL Fundaments & RMSIntegrated Payment ProcessOvercoming Service ObjectionsDiagnosing Buying MotivationFREE access to live and archived training including web seminars, elearning and classroom training across Microsoft product lineBuilt for the Retail Management System Partner
25 Marketing – Material at your Fingertips! >>Partner Source>>Products>>Retail Management>> Sales & MarketingCustomer oriented material ready for your campaignMaterial you can deploy immediatelyMaterial you can modify to suit your purposes
28 Partner Support: How to Purchase Review service plans and select most appropriateObtain appropriate order formPartner Services FormComplete order form onlineReceive confirmation once it is processedBegin using service plan benefits
29 Technical Support: Customers Annual Maintenance Plan*2 support incidentsManaged NewsgroupsUpdates & UpgradesCustomerSource AccessDiscount on Flex Per Incident SupportPrice: 18% of RMS MSRP* Formerly Standard ALearn more about the Annual Maintenance Plan and more service offerings:>> Partner Source >> ServicesVisit>> Partner Source >> Services >> Standard A
31 Community – Participate in newsgroup discussions Partner to Partner CommunicationRetail Management Partner CommunityActive discussion boards hosted in Partner SourceRead archived material for new learningPost questions for partner feedbackPartner responses dominate activitySeek Add On Features developed by other partnersTo use the Managed Newsgroup feature, customers need to register their users by going to My Account > Account Information > Product & Service Summary > Managed Newsgroup User Maintenance so MBS support engineers can recognize them and respond when appropriate
32 Community Retail Management System Executive LIVE Newsletter LIVE newsletter provided via web seminarRMS team executives share news on topics such asBusiness NewsMarket TrendsProduct Road MapSales InitiativesMarketing Campaigns… and moreHeld quarterlySign up for Retail Industry Insights to receive notice of next LIVE newsletter!
33 Fulfillment – Items required to order product How do I place an order with the distributor?Know your Microsoft Business Solutions Account NumberLicenses are registered at the time of the saleBe ready with customer informationContact NameStore/Company NameStore/Company AddressStore/Company Phone NumberBe clear on the number of lanes your customer requiresBuild hardware & software delivery time into job timeline
34 Contacts: Subject Matter Experts at Microsoft RMS Regional SpecialistDedicated to helping partners pre sales product supportEast Region: Mike MillerCentral Region: Kathy BeachWest Region: Jason HardestyTele-Account ManagersDedicated to helping partners build sales pipeline with marketing plans using Microsoft resourcesEast Region: Ben ScothernCentral Region: Grant PriceWest Region: Nate WinnRetail Management System Partner: