Presentation is loading. Please wait.

Presentation is loading. Please wait.

Microsoft Business Solutions Retail Management System New Partner Orientation Welcome Maureen Mascaro : RMS Channel Marketing Manager Microsoft Corporation.

Similar presentations


Presentation on theme: "Microsoft Business Solutions Retail Management System New Partner Orientation Welcome Maureen Mascaro : RMS Channel Marketing Manager Microsoft Corporation."— Presentation transcript:

1 Microsoft Business Solutions Retail Management System New Partner Orientation Welcome Maureen Mascaro : RMS Channel Marketing Manager Microsoft Corporation Jason Hardesty : Technical Specialist Retail Management Microsoft Corporation

2 Agenda Opportunity Getting Started Software Enablement Marketing Community Support Announcement Opportunity Getting Started Software Enablement Marketing Community Support Announcement

3 Partner Opportunity US Retail Market Legacy 1-9 Stores US Independent Merchants = 6.1M Lanes Underserved market opportunity !! Underserved market opportunity !! $1 Billion $100 Million EnterpriseMedium Small <$100 Million 6.1M lanes 6.1M lanes 32% have no automation 32% have no automation 68% have ECR or POS 68% have ECR or POS 18% Refresh Annually 18% Refresh Annually 50% New Start Ups 50% New Start Ups 1/2 have PC in business used for non POS function 1/2 have PC in business used for non POS function Retail is the LARGEST Small Business Category Retail is the LARGEST Small Business Category 2.7M small business retailers in US Data: Clarendon:2002

4 Retail Management System Target Customer Small retailers – single or multi-store Mid-sized retailers – small chains* – Proprietor owned and operated stores – Inventory managed within stores and/or at a lead store or head office Specialty and general merchandise – Inventory that can be price-tagged and stocked in stores – Examples include hobby, wine, apparel, bike shops, gift shops, and more Small retailers – single or multi-store Mid-sized retailers – small chains* – Proprietor owned and operated stores – Inventory managed within stores and/or at a lead store or head office Specialty and general merchandise – Inventory that can be price-tagged and stocked in stores – Examples include hobby, wine, apparel, bike shops, gift shops, and more

5 Sub-VerticalNew Lanes Radio, television, other electronics22,172 Household appliance19,934 Hobby, toy & game stores13,872 Convenience, Snack, Specialty Food84,506 Nursery & garden centers71,275 Auto and Tire83,184 Pharmacy & drug stores50,136 Furniture37,520 Hardware stores28,964 Books-CD-Music Stores31,082 Other SpecialtyNA Sub-VerticalNew Lanes Clothing & clothing accessory stores157,710 Gift, novelty & souvenir77,996 Beer, wine & liquor82,046 Sporting goods43,594 Top 15 Retail US Sub-Verticals The Top 15 Similar segmentations occur globally 75% to 100% of functionality required is already in RMS Value in providing sub-segment functionality through ISVs and VARs Strong sub-industry associations & communities RMS Partners successful in these sub- verticals Competitive Advantages – Feature/Functionality – Partner Channel Support – Platform for Extensibility – Microsoft Brand/Stack The Top 15 Similar segmentations occur globally 75% to 100% of functionality required is already in RMS Value in providing sub-segment functionality through ISVs and VARs Strong sub-industry associations & communities RMS Partners successful in these sub- verticals Competitive Advantages – Feature/Functionality – Partner Channel Support – Platform for Extensibility – Microsoft Brand/Stack

6 Customer Value Proposition Before Cash Register + Paper Ledger + Extra Hardware PC with Retail Management System After Before After

7 Getting Started: Welcome Kit Retail Management System Partner Welcome Kit Welcome Letter Marketing Brochures & Product Data Sheets Evaluation CDs: Store Operations & Headquarters Reference Manuals: Store Operations & Headquarters Getting Started Guides: Store Operations & Headquarters Not For Resale: 3 user license Store Operations * Retail Management System Partner Welcome Kit Welcome Letter Marketing Brochures & Product Data Sheets Evaluation CDs: Store Operations & Headquarters Reference Manuals: Store Operations & Headquarters Getting Started Guides: Store Operations & Headquarters Not For Resale: 3 user license Store Operations * Not For Resale Headquarters license ( 5 Store Base ) is shipped once you pass the Headquarters Certification exam. If you have NOT received your kit or question the contents of the kit, please contact your distribution partner immediately or email mbsorder@microsoft.com

8 Getting Started: Partner Source Partner Source is a password protected Web portal designed specifically for Microsoft Business Solutions Partners. Up-to-date tools and information to help you Increase sales, improve skills and deliver services and products to customers. To Access Complete Partner Source Agreement Submit form to mbsagree@microsoft.commbsagree@microsoft.com www.microsoft.com/businesssolutionswww.microsoft.com/businesssolutions >> Partner Source

9 Getting Started – VOICE Virtual Organization Information Center (VOICE) Register for newsletters Check your sales activity Verify certification status per product Monitor support incident usage Assign access rights to VOICE to your team Virtual Organization Information Center (VOICE) Register for newsletters Check your sales activity Verify certification status per product Monitor support incident usage Assign access rights to VOICE to your team www.microsoft.com/busiinessolutionswww.microsoft.com/busiinessolutions >> Partner Source >> VOICE

10 Getting Started: Learning the product Product Certification is required before product is procured eLearning – Internet based curriculum – Efficiency of online training with depth of classroom experience – Collection of tutorials on a specific subject matter – Pre-recorded, multi-media with audio, text and full motion video – Conveniently available 24hrs – Access on a per user basis for 30 days Courses for Store Operations and Headquarters Product Certification is required before product is procured eLearning – Internet based curriculum – Efficiency of online training with depth of classroom experience – Collection of tutorials on a specific subject matter – Pre-recorded, multi-media with audio, text and full motion video – Conveniently available 24hrs – Access on a per user basis for 30 days Courses for Store Operations and Headquarters For information, fee and enrollment instructions go to Partner Source >> Training >> ELearning

11 Getting Started: Getting Certified Demonstrate technical knowledge of Retail Management Successfully complete exam of product you wish to sell Exam specifics – 35% POS Topics & Transactions – 20% Store Operations Manager – 20% Inventory – 15% Installation – 10% Register and Store Configuration Total number of questions on exam: 60 Fee to take exam: $125/each Location(s) of testing centers: www.vue.com/mbs Demonstrate technical knowledge of Retail Management Successfully complete exam of product you wish to sell Exam specifics – 35% POS Topics & Transactions – 20% Store Operations Manager – 20% Inventory – 15% Installation – 10% Register and Store Configuration Total number of questions on exam: 60 Fee to take exam: $125/each Location(s) of testing centers: www.vue.com/mbs

12 Software - Microsoft Retail Management System Overview Chain-wide pricing, purchasing & inventory control View & analyze data across entire business or store-by-store Set and monitor policies and procedures for every store Streamline business operations Make informed decisions Market, promote, and sell across channels Reduce POS system and operation costs Easily expand to multi-store operations One or More Store Locations Multiple Cash Registers per Store Head Office / Lead Store

13 Evaluation MODE Installation of software w/o valid license (dongle) with the purpose of determining suitability for retail operation. RMS: Store Operations Expires 60 days after installation Expiration date embedded in database 5 line item limit per transaction 3 user limit built in Sample database may become actual database with license validation RMS Headquarters 45 Days / 5 Store 15 Days if dongle is removed

14 Let your voice be heard! Influence Retail Management product direction Make suggestions for enhancements Reviewed regularly by RMS product group

15 Store Ops Server$1,190 location Store Ops Client 2-9 Users $800 each Store Ops Client 10-24 users $600 each Store Ops Client 25-49 users $500 each Store Ops Client 50+ users $400 each HQ Server w/ 2 Store Client Pack $3,000 Store Client$500 each Pricing Licensing All prices MSRP Refer to recorded Pricing webinar at www.msreadiness.com www.msreadiness.com Price sheet available at Partner Source Pricing Ordering

16 RMS Hardware Compatibility Listing Available at www.microsoft.com/poswww.microsoft.com/pos Ensure the hardware you are selecting for your customer is compatible with Retail Management System Approved by Microsoft

17 HARDWARE BUNDLE OFFERINGS

18 RMS Customization Guide Available on Partner Source Extend RMS by using extensive documentation provided by Microsoft Custom POS Buttons HTML Add-Ons Report/Receipt Modification Hook Documentation Partner Source Products Retail Management Product Information

19 Integrated Credit/Debit Card Processing … Citibank Wells Fargo Paymentech Bank of America Middleware Alternatives to Integration PC Charge IC Verify Citibank Wells Fargo Paymentech Bank of America Middleware Alternatives to Integration PC Charge IC Verify Reference data sheets and application at www.microsoft.com/pos Fully Integrated and Included with RMS Store Operations V 1.2 SP2

20 RMS SP2 Hot Fixes RMS Product Downloads Available For Partners Partner Source Products Retail Management Downloads

21 Reports Library

22 Knowledge Base

23 Enablement – Sales, Technical and Industry Learning www.msreadiness.com FREE access to live and archived training including web seminars, elearning and classroom training across Microsoft product line Sales Training Franklin Covey How to prospect and qualify Understanding the Prospects Needs Recommend solutions & Close Business Marketing Training Mac McIntosh Relationship Marketing Event Marketing Direct Marketing Web Marketing & Search Engine Optimization Selling Services Hahn Consulting Overcoming Service Objections Diagnosing Buying Motivation Technical Microsoft SQL Fundaments & RMS Integrated Payment Process Built for the Retail Management System Partner

24 Enablement – Marketing Guides Partner Enablement Guide Dissecting the sales process and teach sales skills to overcome obstacles PDF download in Partner Source Partner Enablement Guide Dissecting the sales process and teach sales skills to overcome obstacles PDF download in Partner Source www.microsoft.com/businesssolutionswww.microsoft.com/businesssolutions >> Partner Source>> Product >> Retail Management >> Sales & Marketing Partner Messaging Guide Providing language to build your own sales tools and pitches PDF download in Partner Source Partner Messaging Guide Providing language to build your own sales tools and pitches PDF download in Partner Source www.microsoft.com/businesssolutionswww.microsoft.com/businesssolutions >> Partner Source>> Product >> Retail Management >> Sales & Marketing

25 Marketing – Material at your Fingertips! Customer oriented material ready for your campaign Material you can deploy immediately Material you can modify to suit your purposes Material you can deploy immediately Material you can modify to suit your purposes www.microsoft.com/businesssolutionswww.microsoft.com/businesssolutions >>Partner Source>>Products>>Retail Management>> Sales & Marketing

26 Marketing: Sales Tools To Build Your Business Marketing Templates Web Banners HTML Splash Screen HTML eMail Event Marketing Event in a Box Presentation Print Advertising Print Ads White Papers Published Material – Product Brochures & Data Sheets – Customer Case Studies – Competitive Battle Cards – Vertical Kits – Demo Scripts – RMS Fonts

27 Partner Product Support: Services Option | Flex & Flex Preferred Services for Partners OptionComponents Flex Services: Available to all Microsoft Partners and Foundation Plan Partners 8 hour guaranteed response time 1 incident 10 pack 50 pack Flex Preferred Services: Available to Partners: - Preferred Plan - Preferred Plus Plan - - Partner Advantage - On Ramp Plan - Retail Management - Small Business Mgr Same guaranteed response time as previously purchased plan: 1 incident 10 pack 50 pack 200 pack Flex Services available to all Partners: Additional Foundation Library Seats for a fee 24x7 support for a fee Consulting services for fee Value Proposition: Designed for small business partners seeking technical support on a less frequent basis.

28 Partner Support: How to Purchase 1. Review service plans and select most appropriate 2. Obtain appropriate order form 1.Partner Services Form 3. Complete order form online 4. Receive confirmation email once it is processed 5. Begin using service plan benefits 1. Review service plans and select most appropriate 2. Obtain appropriate order form 1.Partner Services Form 3. Complete order form online 4. Receive confirmation email once it is processed 5. Begin using service plan benefits

29 Technical Support: Customers Annual Maintenance Plan* 2 support incidents Managed Newsgroups Updates & Upgrades CustomerSource Access Discount on Flex Per Incident Support Price: 18% of RMS MSRP Annual Maintenance Plan* 2 support incidents Managed Newsgroups Updates & Upgrades CustomerSource Access Discount on Flex Per Incident Support Price: 18% of RMS MSRP Visit www.microsoft.com/businesssolutionswww.microsoft.com/businesssolutions >> Partner Source >> Services >> Standard A Learn more about the Annual Maintenance Plan and more service offerings: www.microsoft.com/businesssolutionswww.microsoft.com/businesssolutions >> Partner Source >> Services * Formerly Standard A

30 Community Remain up-to-date on Retail Management Partner Source >> VOICE>> Insights -> Subscribe Retail Industry Insights Newsletter Direct from the RMS team at Microsoft Business Solutions Bi-monthly News direct to partner on Sales Marketing Training Events Support and more… Sign Up Today 1.Log into Partner Source 2.Select VOICE tab top center of land page 3.Select Insights from tree 4.Subscribe ->> Partner Tab 5.Select Retail Industry Insights … select other topics that interest you! >> SUBMIT!

31 Community – Participate in newsgroup discussions To use the Managed Newsgroup feature, customers need to register their users by going to My Account > Account Information > Product & Service Summary > Managed Newsgroup User Maintenance so MBS support engineers can recognize them and respond when appropriate Partner to Partner Communication Retail Management Partner Community Active discussion boards hosted in Partner Source Read archived material for new learning Post questions for partner feedback Partner responses dominate activity Seek Add On Features developed by other partners

32 Community Retail Management System Executive LIVE Newsletter LIVE newsletter provided via web seminar RMS team executives share news on topics such as – Business News – Market Trends – Product Road Map – Sales Initiatives – Marketing Campaigns – … and more Held quarterly Sign up for Retail Industry Insights to receive notice of next LIVE newsletter! Retail Management System Executive LIVE Newsletter LIVE newsletter provided via web seminar RMS team executives share news on topics such as – Business News – Market Trends – Product Road Map – Sales Initiatives – Marketing Campaigns – … and more Held quarterly Sign up for Retail Industry Insights to receive notice of next LIVE newsletter!

33 Fulfillment – Items required to order product How do I place an order with the distributor? Know your Microsoft Business Solutions Account Number Licenses are registered at the time of the sale Be ready with customer information – Contact Name – Store/Company Name – Store/Company Address – Store/Company Phone Number Be clear on the number of lanes your customer requires Build hardware & software delivery time into job timeline How do I place an order with the distributor? Know your Microsoft Business Solutions Account Number Licenses are registered at the time of the sale Be ready with customer information – Contact Name – Store/Company Name – Store/Company Address – Store/Company Phone Number Be clear on the number of lanes your customer requires Build hardware & software delivery time into job timeline

34 Contacts: Subject Matter Experts at Microsoft RMS Regional Specialist Dedicated to helping partners pre sales product support – East Region: Mike Miller 703-673-7621 – Central Region: Kathy Beach 312-345-7431 – West Region: Jason Hardesty 425-707-7728 Tele-Account Managers Dedicated to helping partners build sales pipeline with marketing plans using Microsoft resources – East Region:Ben Scothern800-557-6738 – Central Region: Grant Price 800-557-6738 – West Region: Nate Winn 800-557-6738 Retail Management System Partner: chaching@microsoft.com. RMS Regional Specialist Dedicated to helping partners pre sales product support – East Region: Mike Miller 703-673-7621 – Central Region: Kathy Beach 312-345-7431 – West Region: Jason Hardesty 425-707-7728 Tele-Account Managers Dedicated to helping partners build sales pipeline with marketing plans using Microsoft resources – East Region:Ben Scothern800-557-6738 – Central Region: Grant Price 800-557-6738 – West Region: Nate Winn 800-557-6738 Retail Management System Partner: chaching@microsoft.com.

35 Get Certified – Get Selling – Complete the RMS Store Operations eCourse between December 3, 2004 and February 28, 2005 AND – Successfully pass the RMS Store Operations exam within 3 weeks of eCourse enrollment and – Microsoft will reimburse your $298 fee/seat for the RMS Store Operations eCourse! – Complete the RMS Store Operations eCourse between December 3, 2004 and February 28, 2005 AND – Successfully pass the RMS Store Operations exam within 3 weeks of eCourse enrollment and – Microsoft will reimburse your $298 fee/seat for the RMS Store Operations eCourse! ©2004 Microsoft Corporation. All rights reserved. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. Microsoft Business Solutions is a subsidiary of Microsoft Corporation. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Microsoft is not responsible for non-delivery of gift due to incorrect postal information provided by respondent. Offer valid while supplies last. Limited to the first 100 unique organizations. Open to USA based companies. We want you to pass the certification exam!

36 Getting Certified – Get Selling To take advantage of this special offer: Register for Store Operations eCourse – Retail Management by contacting 800-456-0025 (option 4) and referencing promotion code RMSexam. Complete Store Operations eCourse – Retail Management between December 3, 2004 and February 28, 2005 Successfully pass the RMS Store Operations exam within 3 weeks of eCourse enrollment. You will receive a refund form by March 15, 2005. Fill out and return this form to receive your refund. To take advantage of this special offer: Register for Store Operations eCourse – Retail Management by contacting 800-456-0025 (option 4) and referencing promotion code RMSexam. Complete Store Operations eCourse – Retail Management between December 3, 2004 and February 28, 2005 Successfully pass the RMS Store Operations exam within 3 weeks of eCourse enrollment. You will receive a refund form by March 15, 2005. Fill out and return this form to receive your refund. ©2004 Microsoft Corporation. All rights reserved. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. Microsoft Business Solutions is a subsidiary of Microsoft Corporation. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Microsoft is not responsible for non-delivery of gift due to incorrect postal information provided by respondent. Offer valid while supplies last. Limited to the first 100 unique organizations. Open to USA based companies.


Download ppt "Microsoft Business Solutions Retail Management System New Partner Orientation Welcome Maureen Mascaro : RMS Channel Marketing Manager Microsoft Corporation."

Similar presentations


Ads by Google