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Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 1.

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Presentation on theme: "Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 1."— Presentation transcript:

1 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 1

2 Oracle User Productivity Kit Professional Ensuring Success with Oracle Apps Beth Renstrom Global Product Manager, UPK

3 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 3 Program Agenda  What is UPK  Why UPK  UPK Demo  Customer Examples of Success  Resources  Q&A

4 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 4 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

5 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 5 Single-source platform to develop, maintain, and publish documentation, simulations and In- Application performance support content to enable seamless usage of all enterprise applications What is Oracle User Productivity Kit Professional? 4,500 customers 25,000 developers 16 million end users 22 languages

6 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 6 Case Study: UPK in Siebel Upgrade HELP DESK SERVICE REQUESTS 90% TEST SCRIPT EFFORT 70% DOCUMENTATION EFFORT 60% USER ADOPTION OF SIEBEL 60% ENABLEMENT\TRAINING TRAVEL COSTS $0

7 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 7 Oracle User Productivity Kit (UPK)  Create – Quickly record simulations of nearly any application process (Oracle, SAP, Windows apps) – Augment recordings with conceptual information, questions and assessments  Manage – Collaborative development with Multi User check-in/check-out – Permissions, Versioning, Status, Search, Reporting  Deploy – Publish a single recording effort to multiple formats (HTML, PDF, PPT, DOC, XLS) – Deliver test scripts, training, and context sensitive help in end user applications  Reuse – Each asset is stored as the single source of truth – Leverage assets to create many deliverables for many purposes  Translate – Guided recapture streamlines the translation effort – Support for over 20 languages

8 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 8 Single Source Content Development Record OnceProduce Multiple Outputs Use Throughout the entire software lifecycle

9 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 9

10 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide Oracle UPK in Software Lifecycle: Value Beyond Training Workforce Effectiveness/ Knowledge Capitalization Document system processes and procedures for use in CRPs Create test scripts to validate in User Testing Record and document transactional and conceptual information Publish knowledge transfer materials for multiple learning methods Use UPK for employee self-service Deploy In-Application Support to provide just in time, role-based information Publish manuals and instructor guides Track and measure effectiveness of information Manage and update content as business processes change Use UPK to capture ‘as is’ best practices early in the cycle IT Documents system changes to build customization library Deploy critical project team assets and information by role

11 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide Let's take a look ….

12 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide Customer Examples – UPK Adding Value Lowered training costs by 70% across their PSFT and 3 rd party apps deployments Standardized non-Oracle enterprise application enablement for 60+ apps with UPK Reduced system test creation time by over 50%, saving over 2 FTE years worth of time. Reduced creation of project materials timeline by 80%, and standardized EBS globally on over 200 UPK topics Developer Clients. UPK documentation. PM\Dev Transfer of Information. Sales Consulting. DSS. Oracle Support.

13 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide Key Take-Aways Project Tool Success throughout the Software Lifecycle Implementation Upgrades Single Source Content Creation Create Manage Deploy Reuse Translate

14 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide Resources – External  Oracle.com – kit/overview/index.html kit/overview/index.html  Getting Started Content –  Online Documentation Library – /index.html /index.html  My Oracle Support – https://support.oracle.com/ https://support.oracle.com/

15 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide Social Media & Networking  Linked In: – Oracle UPK Community – Oracle UPK and Oracle Tutor Professionals – Many others  UPK Blog:  Facebook: Tutor/ http://www.facebook.com/pages/Oracle-UPK-Oracle- Tutor/  Twitter:  OAUG – Special Interest Group  Quest – Special Interest Group

16 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 16

17 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 17


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