1. Mail Network Optimization Project

2. Mail Network Optimisation project focuses on postal (mail) business,
which account above 50% of the department’s revenues
India Post’s revenues
Percent
Mail Revenue
Rough estimates in percent
100% = INR 5,862 crore
International mail
Ordinary
and
registered
mail
Speed post
Postal
receipts
SB & Financial services

3. SCOPE Scope of the project "Get the core right"
Optimise India Post’s mail network from collection to delivery
Standardise processes with focus on quality improvement and reduction in complexity
Establish an effective performance manage-ment structure using KPIs and regular reviews
SCOPE
"Modernise the look and feel"
Improve India Post's appearance to make it more trustworthy and reliable for customers
Broad approach to upgrade processing facilities and improve working conditions for employees
Make staff and customers proud of being associated with India Post

4. Project Roadmap All India 2012 Roll-out 2011 Geographical reach
Priority cities
"Wave 1"
"Wave 2"
"Wave 3"
Scenario-based design and pilots
Scenario- based design
Speed Post & International mail
First class
Second class
Product range
Approach particularly reflects strong need for immediate tangible impact

5. Recognition of the efforts
Effort of India Post in implementing MNOP awarded with e-Governance award

6. National Award for e-Governance

7. MNOP and Speed Post operations

8. Objective Reach a new level of excellence in speed post handling
Educate each user in the system the overall perspective and the importance of his/her role in achieving excellence and meeting the commitments to customers
Adopt standard practices in operations across all handling units
Bring in transparency by generating viable and transaction specific MIS to improve the monitoring process

9. What excellence is aimed at?
Maximize next day delivery of articles within and across cities
Bring in reliability to the service
Provide efficient after sales service through increased visibility for the articles passing through the system
Enhancing the look and feel

10. What are the changes?
Optimising the processing centres – introduction of sorting hubs
Standardising the equipments
Realigning the layout in processing centres to improve handling processes
Stringent commitment to cut off times in bag closing processes

11. Introduction of sorting hubs
Bag handling process rationalised through introduction of sorting hubs to
reduce the number of bags handled
bring in cost effectiveness
achieve scalability
89 SPCs identified as sorting hubs on the national network that can close bags to each other; These are specialised processing centres
Intra circle hubs introduced to handle mail pieces within the circle
Booking interfaces not reduced
POs are mapped to hubs
Overall expedited processing, transit and delivery time, reduced sorting complexity (back-routing to a small fraction of mail notwithstanding)

12. Rationalising booking and delivery
Booking and delivery processes are through POs
POs to segregate articles as TD or NTD only and close two bags to parent sorting hub or IC hub(if available)
89 SPCs which are now sorting hubs are optimised as exclusive processing centres
BNPL centres handle articles from bulk customers with large volumes
MBCs, RMS units and OSAs(collection agents) also book articles
Post offices also accept BNPL articles and maintain accounts of customers subject to certain restrictions in payment processing

13. Introduction of assembly line functioning in hub
Revising layouts
Sample of new layout
Introduction of assembly line functioning in hub

14. Standardising equipments
Sorting Cages
Roller containers
Bag cutter and stool
Tray trolleys

15. Commitment to cutoff times to improve D+1
Receipt from PO
Cut-off to ensure flight connectivity
Receipt of items from other cities
Cut-off for POs 1
Non-TD sorting
TD sorting (from own POs)
TD sorting (from Rest of India) 2 3
Rationale
Sort rest of India volumes before outgoing flight
Sort TD from own POs while “waiting” for flight receipts
Sort TD from rest of India after receipt from incoming flight

16. Performance monitoring through KPI analysis
What does it do? 1a
Transit analysis within city
Measures speed and reliability of processing of Speed Post articles from booking to delivery 1
D+X reports 1b
Transit analysis across city 1c
Time per leg of transit within city 1d
Time per leg of transit across city 2a
Scans compliance in the entire network
Measures for each processing step whether articles got scanned as prescribed 2
Scan com-pliance reports 2b
Scan analysis per leg of transit within city 2c
Scan analysis per leg of transit across city 3a
Percent of F-scans in SpeedNet vs. F-scans in IPS1
Measures for international inbound article the efficiency of movement at every step before merger with Speed Post 3
Inter-national reports 3b
Percent of F-scans in IPS vs. D-scans in IPS 3c
Share of SpeedNet Delivery scans vs. IPS F-scans (TBD) 4a
Articles processed per hour per FTE
Supports achieving better D+x and scan performance 4b
Staff absenteeism 4c
Share of bags without bag labels 4
Support-ing KPIs 4d
Share of articles not processed in SpeedNet 4e
Share of articles closed after cut-off time 4f
Share of missorted articles 4g
Share of articles with missing pin codes 4h
Share of articles not dispatched same set

17. Impact of MNOP on Speed post

18. Distribution of delivery %
Observe that D+1 improved from to percent
Observe a marked increase in D+2 percentage from to percent
Observe that together D+1 and D+2 account for 87% of the articles
D+x performance of Hyderabad for artciles addressed to Bangalore for the month of July 2014

19. Improvement in D+1 % D+1 percentage
Trend in D+1 percentage achievement of Kolkata SPC between September 2012 and July 2014
D+1 percentage
Observe the improvement in D+1 for articles from Kolkatta to major cities

20. Improvement in D+X score
Improvement in D+X score at Kolkatta SPC between Sept 2012 and July 2014
Observe the improvement in TD and NTD score
Notice that both target and achievement in TD and NTD performance are reduced

21. Improved visibility through MNOP

22. Visibility on transit time
New transit analysis tool helps identify bottlenecks efficiently

23. Supporting KPIs help
Study of supporting KPIs help reduce errors in article handling

24. Flight KPI
This is an indicator of the use of best alternative for air transit

25. Improvement in visibility
Study of end-to-end tracking helps in improving the visibility, thereby providing accurate tracking data to customers

29. Lab Exercise
14/02/2014
YRM, PTC, Mys-10, PA-ADP

30. Speed MNOP URL http://mnopdashboard.cept.gov.in/speedpostkpi/
All the concerned offices are provided with user ids and password
Note : PTCs can make use of the following username and password .Username :ptcmysore Password :ptcmys123*
14/02/2014
YRM, PTC, Mys-10, PA-ADP

31. MNOP and first class Mail

32. Network
Existing mail offices classified into L1 and L2 offices to handle first class unregistered and registered mail
89 L1 offices and 244 L2 offices identified
Post offices mapped to L2 office or L1 office

33. Mail flow process for I class mail
Post Office
Post Office
Post Office
Post Office
Level-1 mail office
Level-1 mail office
Level-2 mail office
Level-2 mail office
Level-2 mail office
Level-2 mail office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Permitted only under same circle

34. Sorting pattern Post offices prepare two kinds of bags
A TD bag containing unregistered mail
A NTD bag containing unregistered mail
A TD bag containing registered mail
A NTD bag containing registered mail
POs to retain station articles
L2 offices close bags to parent L1 office and mapped delivery Post offices
L1 offices close bags to each other
The bags handled are treated as due bags

35. MNOP

37. Network redesign for Second class mail

38. 86 L1 and 241 L2 offices identified
Existing mail offices handling second class mails reclassified as L1 and L2 offices
86 L1 and 241 L2 offices identified
Post offices to close one bag containing both TD and NTD articles to mapped L1 or L2 offices
POs to place the following bags in M bag
first class TD and NTD bags for both unregistered and registered mail
Second class bag