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MAIL NETWORK OPTIMISATION PROJECT. Why MNOP? 2 | India Post Mail Network Optimisation project focuses on postal (mail) business, which account above.

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Presentation on theme: "MAIL NETWORK OPTIMISATION PROJECT. Why MNOP? 2 | India Post Mail Network Optimisation project focuses on postal (mail) business, which account above."— Presentation transcript:

1 MAIL NETWORK OPTIMISATION PROJECT

2 Why MNOP? 2

3 | India Post Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues 3 SOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey India Post’s revenues Percent 100% = INR 5,862 crore SB & Financial services Postal receipts International mail Speed post Ordinary and registered mail Mail Revenue Rough estimates in percent

4 | India Post There are 3 main reasons why improvement in Mail Business is required 4 1 Based on annual report and book of information 2 Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers 3 EBIT = Earnings before Interest and Tax4 Mail division only SOURCE: Mail Network Optimisation Project * */09*/05 * * EXAMPLES – NON-EXHAUSTIVE India Post is losing volume and market share significantly Customers rate India Post low, especially in reliability India Post's total mail volume, million items p.a. 1 India Post's financial performance is poor compared with that of other players 44 EBIT 3 margin of postal operators 4 Customer survey results 2 > *

5 MNOP  Objectives?  Scope? 5

6 The objective of MNOP – To rationalize the mail network. – To streamline mail operations. – To establish a monitoring system. 6

7 SCOPE OF THE PROJECT GET THE CORE RIGHT Mail Network to be optimized Mail Processes to be standardized Performance should be monitored through effective mechanisms MODERNISE THE LOOK AND FEEL Improve the ambience of mail offices To be more trustworthy and reliable Upgrade the processing facilities Improve working conditions India Post7

8 The Approach Pilot project was introduced for Speedpost in 6 major cities 89 Sorting Hubs and 105 Intra Circle Sorting Hubs were identified. The project has been extended to First Class and Second Class mail to be brought in soon 8

9 STANDARDISATION OF OPERATION OF SPEED POST Processes at Booking Offices Optimisation of Network Schedule Processes at Sorting Hubs Processes at Delivery POs 9

10 PROCESSES AT BOOKING OFFICE Booking offices should close separate bags for TD and Non TD You should check that it is done, else report the matter in the DR 10

11 OPTIMISATION OF NETWORK SCHEDULE RECEIPT FROM POs NON TD – Sorted first and schedule should suit the cut off for connecting Schedule for Other SPCs/sorting hubs TD – Sorted while waiting for receipts from other sorting hubs RECEIPT FROM OTHER SPCs TD – Sorted after receipt and the schedule should suit the cut off for delivery. 11

12 | India Post Processes at SPC/Sorting Hub SOURCE: Mail Network Optimisation Project Layout ▪ Assembly Line concept was introduced ▪ Mail agency/TMO was streamlined Improved sorting process ▪ Volume based Sorting logic was introduced ▪ Sorting diagram was designed to suit this logic ▪ New sorting case was designed Adequate equipments and infrastructure ▪ New roller containers, trays, trolleys and bag cutters were used ▪ Computers, scanners, printers and internet connectivity were provided.

13 | India Post Layout of a Sorting Hub 13 SOURCE: Mail Network Optimisation Project Can you identify your position in this lay out?ove

14 | India Post Equipments for Sorting Hub 14 SOURCE: Mail Network Optimisation Project Sorting Cages Bag cutter and stoolTray trolleysRoller containers

15 Processes at Delivery PO  All mail delivery related branches were brought under one roof and lay out was standardized  Stamp Cancellation machines were used  Postmen were involved in beat sorting activity  Delivery status were fed into Speednet 15

16 To include the before photo of SPC 16 BEFORE MNOP

17 To include the After Photo of SPC 17 AFTER MNOP

18 KPI – Key Performance Indicator. KPI – a set of parameters, used to define and measure progress towards organizational goals. Thorough this the performance of your office will be monitored regularly by your Higher ups Your role in making your office a better one is very much essential. Scanning of all the Mails received and despatched plays a vital role. 18

19 | India Post What information does the "scan compliance KPI" provide? 19 Available breakdowns Example Description Share of scan complianceArticles with full scan history ▪ KPI identifies actual number of scans available against prescribed scans ▪ KPI identifies number of articles with full scan Illustrative TD example Booking post office Booking scan Dispatch scan SPC Receipt scan Dispatch scan Delivery post office Receipt scan Delivery scan KPI: Full scans (%) Article Per SPC TD vs. NTD By sector (e.g., Mumbai to Delhi) Leg-by-leg analysis KPI: Share of scans (%) SOURCE: Mail Network Optimisation Project 2

20 Scan compliance – No of Scans Articles Booked at PO/SPCC – TD Articles: 8 – NTD Articles: 12 Articles Booked at BNPL centre/ MBC/ OSA facility/ BPC – TD Articles: 5 – NTD Articles: 9 20

21 Scans for TD Articles Booked at PO/ SPCC PO/SPCC Booking Scan PO/SPCC Despatch Scan SPCC MA/TMO Reciept Scan SPCC Bag Opening Scan SPCC Bag Closing Scan SPCC MA/TMO Despatch Scan Delivery PO receipt Scan Delivery PO Final Delivery Scan(Delivery data upload) India Post21

22 Scans for Non TD Articles Booked at PO/ SPCC PO/SPCC Booking Scan PO/SPCC Despatch Scan Origin SPCC MA/TMO Receipt Scan Origin SPCC Bag Opening Scan Origin SPCC Bag Closing Scan Origin SPCC MA/TMO Despatch Scan Destination SPCC MA/TMO Receipt Scan Destination SPCC Bag Opening Scan Destination SPCC Bag Closing Scan Destination SPCC MA/TMO Despatch Scan Delivery PO receipt Scan Delivery PO Final Delivery Scan(Delivery data upload) India Post22

23 Scan of TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC Booking Office Booking Scan Booking Office Despatch Scan Mail Agency Despatch Scan Delivery PO receipt Scan Delivery PO Final Delivery Scan(Delivery data upload) India Post23

24 Scan of Non TD articles booked at BNPL centre/ OSA facility/ BPC Booking Office Booking Scan Booking Office Despatch Scan Mail Agency Despatch Scan Destination SPCC MA/TMO Receipt Scan Destinatio n SPCC Bag Opening Scan Destination SPCC Bag Closing Scan Destination SPCC MA/TMO Despatch Scan Delivery PO receipt Scan Delivery PO Final Delivery Scan(Delivery data upload) India Post24

25 Now can you identify your role in making your office a better one? 25

26 MNOP for First Class Mail

27 Existing network has been rationalized and a two tier structure of mail office i.e Level 1(L1) and Level 2(L2) has been created. Fragmentation in mail processing has been minimized, especially in metro cities. Bag closing arrangement has been revised with a view to expedite a majority of mail. All post offices have been mapped to mail offices in a comprehensive manner. India Post27

28 Mails from POs to Mail Office From LBs and counters BOs From BOs From LBs and counters HOs/SOs Mail Office (L1 or L2) India Post28

29 29 Mail Flow Your office L-1 (Mail Office / PH / EPH) L-2 Offices within Circle Other L-1 Offices Post Offices

30 30 Mail Flow Your office L-2 (Mail Office / PH ) L-1 & L-2 Offices within Circle Post Offices

31 31 Mail Flow Your office NSH ICH within Circle Other NSH Post Offices ICH mapped with parent NSH Post Offices

32 32 Mail Flow Your office ICH NSHs & ICHs within Circle Post Offices

33 Monitoring system All mail offices handling registered articles would be computerized, and barcode and scanning of registered articles at CRCs has been started. KPI for registered mail are being designed. For unregistered mail, a new test letter program has been set up A bag receipt and dispatch monitoring system for unregistered mail has been started. 33


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