3Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenuesIndia Post’s revenuesPercentMail RevenueRough estimates in percentText100% = INR 5,862 croreInternational mailOrdinaryandregisteredmailSpeed postPostalreceiptsSB & Financial servicesSOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey33
4There are 3 main reasons why improvement in Mail Business is required EXAMPLES – NON-EXHAUSTIVEIndia Post's total mail volume, million items p.a.1*India Post is losing volume and market share significantly***/05*/09Customer survey results2Customers rate India Post low, especially in reliabilityEBIT3 margin of postal operators> *India Post's financial performance is poor compared with that of other players> *> *4441 Based on annual report and book of information Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers3 EBIT = Earnings before Interest and Tax 4 Mail division onlySOURCE: Mail Network Optimisation Project
6The objective of MNOP To rationalize the mail network. To streamline mail operations.To establish a monitoring system.
7SCOPE OF THE PROJECT MODERNISE THE LOOK AND FEEL GET THE CORE RIGHT Mail Network to be optimizedMail Processes to be standardizedPerformance should be monitored through effective mechanismsMODERNISE THE LOOK AND FEELImprove the ambience of mail officesTo be more trustworthy and reliableUpgrade the processing facilitiesImprove working conditionsIndia Post
8The ApproachPilot project was introduced for Speedpost in 6 major cities89 Sorting Hubs and 105 Intra Circle Sorting Hubs were identified.The project has been extended to First Class and Second Class mail to be brought in soon
9STANDARDISATION OF OPERATION OF SPEED POST Processes at Booking OfficesOptimisation of Network ScheduleProcesses at Sorting HubsProcesses at Delivery POs
10PROCESSES AT BOOKING OFFICE Booking offices should close separate bags for TD and Non TDYou should check that it is done, else report the matter in the DR
11OPTIMISATION OF NETWORK SCHEDULE RECEIPT FROM POsNON TD –Sorted first and schedule should suit the cut off for connecting Schedule for Other SPCs/sorting hubsTD – Sorted while waiting for receipts from other sorting hubsRECEIPT FROM OTHER SPCsTD –Sorted after receipt and the schedule should suit the cut off for delivery.
12Processes at SPC/Sorting Hub LayoutAssembly Line concept was introducedMail agency/TMO was streamlinedImproved sorting processVolume based Sorting logic was introducedSorting diagram was designed to suit this logicNew sorting case was designedAdequate equipments and infrastructureNew roller containers, trays, trolleys and bag cutters were usedComputers, scanners, printers and internet connectivity were provided.SOURCE: Mail Network Optimisation Project12
13Can you identify your position in this lay out?ove Layout of a Sorting HubTextTextTextCan you identify your position in this lay out?oveSOURCE: Mail Network Optimisation Project
14Equipments for Sorting Hub TextTextTextSorting CagesRoller containersBag cutter and stoolTray trolleysSOURCE: Mail Network Optimisation Project
15Processes at Delivery PO All mail delivery related branches were brought under one roof and lay out was standardizedStamp Cancellation machines were usedPostmen were involved in beat sorting activityDelivery status were fed into Speednet
18KPI – Key Performance Indicator. KPI – a set of parameters, used to define and measure progress towards organizational goals.Thorough this the performance of your office will be monitored regularly by your Higher upsYour role in making your office a better one is very much essential.Scanning of all the Mails received and despatched plays a vital role.
19What information does the "scan compliance KPI" provide? 2What information does the "scan compliance KPI" provide?Share of scan complianceArticles with full scan historyKPI identifies actual number of scans available against prescribed scansKPI identifies number of articles with full scanDescriptionIllustrative TD exampleBooking post officeBooking scanDispatch scanSPCReceipt scanDispatch scanDelivery post officeReceipt scanDelivery scanKPI: Full scans(%)Article12345ExampleKPI: Share of scans (%)10060401002080201Per SPC3By sector (e.g., Mumbai to Delhi)Available breakdowns2TD vs. NTD4Leg-by-leg analysisSOURCE: Mail Network Optimisation Project
20Scan compliance – No of Scans Articles Booked at PO/SPCCTD Articles: 8NTD Articles: 12Articles Booked at BNPL centre/ MBC/ OSA facility/ BPCTD Articles: 5NTD Articles: 9
21Scans for TD Articles Booked at PO/ SPCC PO/SPCC Booking ScanPO/SPCC Despatch ScanSPCC MA/TMO Reciept ScanSPCC Bag Opening ScanSPCC Bag Closing ScanSPCC MA/TMO Despatch ScanDelivery PO receipt ScanDelivery PO Final Delivery Scan(Delivery data upload)India Post
22Scans for Non TD Articles Booked at PO/ SPCC PO/SPCC Booking ScanPO/SPCC Despatch ScanOrigin SPCC MA/TMO Receipt ScanOrigin SPCC Bag Opening ScanOrigin SPCC Bag Closing ScanOrigin SPCC MA/TMO Despatch ScanDestination SPCC MA/TMO Receipt ScanDestination SPCC Bag Opening ScanDestination SPCC Bag Closing ScanDestination SPCC MA/TMO Despatch ScanDelivery PO receipt ScanDelivery PO Final Delivery Scan(Delivery data upload)India Post
23Scan of TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC Booking Office Booking ScanBooking Office Despatch ScanMail Agency Despatch ScanDelivery PO receipt ScanDelivery PO Final Delivery Scan(Delivery data upload)India Post
24Scan of Non TD articles booked at BNPL centre/ OSA facility/ BPC Booking Office Booking ScanBooking Office Despatch ScanMail Agency Despatch ScanDestination SPCC MA/TMO Receipt ScanDestination SPCC Bag Opening ScanDestination SPCC Bag Closing ScanDestination SPCC MA/TMO Despatch ScanDelivery PO receipt ScanDelivery PO Final Delivery Scan(Delivery data upload)India Post
25Now can you identify your role in making your office a better one?
27Existing network has been rationalized and a two tier structure of mail office i.e Level 1(L1) and Level 2(L2) has been created.Fragmentation in mail processing has been minimized, especially in metro cities.Bag closing arrangement has been revised with a view to expedite a majority of mail.All post offices have been mapped to mail offices in a comprehensive manner.India Post
28Mails from POs to Mail Office From LBs and countersBOsFrom BOsHOs/SOsMail Office(L1 or L2)India Post
29Mail Flow Your office L-1 (Mail Office / PH / EPH) Other L-1 Offices L-2 Offices within CirclePost Offices
30L-1 & L-2 Offices within Circle Mail FlowL-1 & L-2 Offices within CircleYour officeL-2 (Mail Office / PH )Post Offices
31ICH mapped with parent NSH Mail FlowOther NSHYour officeNSHICH within CirclePost OfficesPost OfficesICH mapped with parent NSH
32NSHs & ICHs within Circle Mail FlowNSHs & ICHs within CircleYour officeICHPost Offices
33Monitoring systemAll mail offices handling registered articles would be computerized, and barcode and scanning of registered articles at CRCs has been started.KPI for registered mail are being designed.For unregistered mail, a new test letter program has been set upA bag receipt and dispatch monitoring system for unregistered mail has been started.