1. CallPilot 100 & CallPilot 150 Voice Messaging Solutions for Norstar and Meridian 1

2. CallPilot 100/150 February, 2001 CallPilot 100/150 Overview What is it? –Cross-Platform Voice Messaging solution for both Norstar and Meridian 1 -Release 1.00: Compatibility with all Norstar switches DR5 and later –DR5 working issue 11.07 for Norstar 8x24 –DR5 working issue 4.08 for Norstar 6x16 -Release 1.01: Meridian version added: Meridian 1 Option 11C, Meridian 1 Option 11C Mini (X11 Rls. 22 or greater) Two Level Platform -CallPilot 100 : CallPilot 100 Norstar; CallPilot 100 Meridian 1 -CallPilot 150 : CallPilot 150 Norstar, CallPilot 150 Meridian 1 Why? –Extends CallPilot user interfaces to the small and medium business customer –Next Generation replacement for Norstar Flash Voice Mail –Provides an alternative to Norstar Voice Mail, Meridian Mail Mini and Meridian Mail Enhanced Card Option –Global Strategy CallPilot 100 Norstar VoiceMail / ACD CallPilot 150 Norstar VoiceMail / ACD CallPilot 100 M1 VoiceMail CallPilot 150 M1 VoiceMail

3. CallPilot 100/150 February, 2001 CallPilot 100/150 Product Description Integration with all Norstar Switches DR5 and later, Meridian 1 Option 11, Option 11C Mini CallPilot 100 –4 ports / 6 hours (non-expandable) –10 - 40 mailboxes –Auto Attendant –Custom Call Routing –Clarify Basic Call Center (Norstar only) CallPilot 150 –8 ports / 16 hours (expandable to 40 hours) –20 - 100 mailboxes –Automated Attendant –Custom Call Routing –CallPilot Unified Messaging –Digital Networking (VPIM, AMIS) –Clarify Call Center: Basic and Professional (Norstar only) CallPilot 100 & CallPilot 150 Norstar Version CICS MICS Option 11C Option 11C Mini TCM CallPilot connects via TCM to: Norstar Modular Integrated Communications System Norstar Compact Integrated Communications System Meridian 1 Option 11C Meridian 1 Option 11C Mini TCM CallPilot 100 & CallPilot 150 Meridian 1 Version

4. CallPilot 100/150 February, 2001 Dual Platform Overview CallPilot 100 —4 ports / 6 hours storage (non-expandable) —Limited scalability (10 - 40 mailboxes via keycode) —Integrated Automated Attendant / Custom Call Routing —Co-Resident Voicemail or Clarify Call Center Basic Option* —Customer chooses activation of either Voicemail or Clarify Call Center Basic * —Voicemail option activates 10 mailboxes (upgradeable to 40 mailboxes) —Call Center option activates 4 Agents / 2 Queues (upgradeable to 10 agents / 2 Queues) Small/Medium Business Stand-Alone Call Pilot 100 – Price Sensitive, Limited Scalability and Applications * Call Center Applications for Norstar Only

5. CallPilot 100/150 February, 2001 Dual Platform Overview Enterprise Outlet or Branch Call Pilot 150 – Enhanced Scalability, Expandability and Applications CallPilot 150 —8 ports / 16 hours storage (expandable to 40 hours) —Scalability: 20-100 mailbox offerings —Integrated Automated Attendant / Custom Call Routing –Co-Resident Voicemail or Clarify Call Center Basic Option* —Customer chooses activation of either Voicemail or Clarify Call Center Basic* —Voicemail option activates 20 mailboxes (upgradeable to 100 mailboxes) —Call Center option activates 10 Agents / 2 Queues (upgradeable to Clarify Call Center Professional) —Enhanced Application Options (Keycode activated) –CallPilot Unified Messaging –CallPilot VPIM/AMIS Networking –Clarify Call Center Professional* *Call Center Applications for Norstar only

6. CallPilot 100/150 February, 2001 Voice Mail Features Standard Voice Mail Features Auto answer with Personal Greeting Broadcast Messages Delivery Options (private,urgent,certified) Express Messaging Guest Mailboxes Informational Mailboxes Interrupt Caller Leaving a Message Message Waiting Notification Never Full mailboxes Outbound transfer from Mailbox Personal Mailboxes Pre-recorded greetings (4) Primary & Alternate Greetings Record a Call Recovery of deleted message Remote Call Forward to Voice Mail Reports Timed delivery of messages Automated Attendant Features Call transfer-Blind & screened Calling Name Display Customer Call Routing (CCR) CCR Levels (10) CCR Trees(4) Dial extension from CCR External Transfer on Centrex Flexible Business Hours Flexible Line Rings before Answer Greeting Tables Multiple Operators Remotely Record Greeting Remotely Set Business open/closed Reply based on CLID Reports Single digit menus Touch Tone Gate Transfer to CCR Tree Fax answering

7. CallPilot 100/150 February, 2001 Message management tool that allows users to manage all their voice and email messages from the convenience of their multimedia equipped PC or laptop Integrates with client email applications –MS Exchange –MS Outlook Express, MS Outlook 98, MS Outlook 2000 –Netscape 4.5 and > –MS Internet Explorer –EudoraPro –Lotus Notes –Novell Groupwise CallPilot Unified Messaging for CallPilot 150

8. CallPilot 100/150 February, 2001 Option that links either CallPilot 150 systems or CallPilot 150 and other voice messaging systems at different locations using Audio Messaging Interchange Specification (AMIS) and Voice Profile for Internet Mail (VPIM) Benefits of Message Networking –Time and cost savings –Easier access to all people within the network –Network-wide efficiencies CallPilot VPIM/AMIS Networking for CallPilot 150 PSTN Site A Site B Internet AMIS Networking over PSTN VPIM Networking over Internet OR

9. CallPilot 100/150 February, 2001 Basic (CallPilot 100/150) Active Agents10 Configurable Agents20 Agent priorities5 Queues2 Announcements10 Maximum Lines15 Routing steps Day table6 Night table6 Supervisor MonitorNo Intelligent RoutingNo Supervisor Set/LoginNo Agent priority by queueNo Forced & manual call presentationNo Call Dynamic priorityNo Clarify Call Center ReportingYes Professional(CallPilot 150 ) Active Agents48 Configurable Agents100 Agent priorities5 Queues16 Announcements100 Maximum Lines48 Routing steps Day table20 Night table20 Supervisor MonitorYes Intelligent Routing Yes –CLID/DNIS Routing –Caller Input Routing Basic and Advanced –Overflow Routing Supervisor Set/LoginYes Agent priority by queueYes Forced & manual call presentationYes Call Dynamic priorityYes Clarify Call Center ReportingYes Clarify Basic & Professional Call Center Feature Comparison (Norstar Version Only)

10. CallPilot 100/150 February, 2001 Unified Messaging** Call Center Options*** Networking Option Call Center Upgrades*** Mailbox Upgrades* NTKC0010 1-Seat Voice Messaging CallPilot 100/150 Option Features (when CallPilot Messaging is the primary application) CallPilot 100 Add-on Options CallPilot 150 Add-on Options * 40 Mailbox Maximum ** 100 Mailbox Maximum *** Norstar only CallPilot 100 Base VoiceMail CallPilot 150 Base VoiceMail 10 Seats Voice Messaging NTKC0011 4-Seats Voice Messaging NTKC0012 8-Seats Voice Messaging NTKC0013 16-Seats Voice Messaging NTKC0014 32-Seats Voice Messaging NTAB3107 Call Center NTAB3108 Call Center Reporting NTKC0010 1-Seat Voice Messaging NTKC0011 4-Seats Voice Messaging NTKC0012 8-Seats Voice Messaging NTKC0013 16-Seats Voice Messaging NTKC0014 32-Seats Voice Messaging NTKC0015 64-Seats Voice Messaging NTKC0016 Max-Seats Voice Messaging NTAB3107 Call Center NTAB3108 Call Center Reporting NTKC0021 Professional Call Center NTKC0022 Prof. Call Center Upgrade NTKC0023 1-Agent Call Center NTKC0024 4-Agent Call Center NTKC0025 8-Agent Call Center NTKC0026 Max-Agent Call Center NTAB3118 1-Seat Unified Messaging NTAB4071 4-Seats Unified Messaging NTAB4072 8-Seats Unified Messaging NTKC0007 16-Seats Unified Messaging NTKC0008 32-Seats Unified Messaging NTKC0009 64-Seats Unified Messaging NTAB4073 Max-Seat Unified Messaging Mailbox Upgrades** NTKC0001 VPIM/AMIS Networking 20 Seats Voice Messaging

11. CallPilot 100/150 February, 2001 Unified Messaging** Call Center Options*** Networking Option Call Center Upgrades*** Mailbox Upgrades* NTKC0010 1-Seat Voice Messaging CallPilot 100/150 Option Features (when Clarify Call Center is the primary application) CallPilot 100 Add-on Options CallPilot 150 Add-on Options * 40 Mailbox Maximum ** 100 Mailbox Maximum *** Norstar only CallPilot 100 Base Call Center CallPilot 150 Base Call Center NTKC0011 4-Seats Voice Messaging NTKC0012 8-Seats Voice Messaging NTKC0013 16-Seats Voice Messaging NTKC0014 32-Seats Voice Messaging NTAB3108 Call Center Reporting NTKC0010 1-Seat Voice Messaging NTKC0011 4-Seats Voice Messaging NTKC0012 8-Seats Voice Messaging NTKC0013 16-Seats Voice Messaging NTKC0014 32-Seats Voice Messaging NTKC0015 64-Seats Voice Messaging NTKC0016 Max-Seats Voice Messaging NTAB3107 Call Center NTAB3108 Call Center Reporting NTKC0021 Professional Call Center NTKC0022 Prof. Call Center Upgrade NTKC0023 1-Agent Call Center NTKC0024 4-Agent Call Center NTKC0025 8-Agent Call Center NTKC0026 Max-Agent Call Center NTAB3118 1-Seat Unified Messaging NTAB4071 4-Seats Unified Messaging NTAB4072 8-Seats Unified Messaging NTKC0007 16-Seats Unified Messaging NTKC0008 32-Seats Unified Messaging NTKC0009 64-Seats Unified Messaging NTAB4073 Max-Seat Unified Messaging Mailbox Upgrades** NTKC0001 VPIM/AMIS Networking NTKC0023 1-Agent Call Center NTKC0024 4-Agent Call Center NTKC0025 8-Agent Call Center 4 Agents Call Center 10 Agents Call Center

12. CallPilot 100/150 February, 2001 IP Ready Ethernet Port Enable simplified system management and end-to-end process Remote Administration/Management via web browser on client PC and single dial-up modem connection 1 RJ-45 jack for 10/100 Ethernet connection Administration Web Pages and 3 rd Party Web Server software resident on CallPilot 100 & CallPilot 150 –Only a Web browser required

13. CallPilot 100/150 February, 2001 Keycode Retrieval System End-User Customer Site Distributor SiteNortel 1. Keycode Retrieval Options WEB Keycode Retrieval System (KRS) 2. Installer/technician calls to office/TAC TAC accesses KRS, inputs platform ID and authorization codes KRS generates and returns keycode(s). TAC provides keycode(s) to tech for input. Installer/technician from site accesses Web KRS Installer/technician inputs platform ID and authorization code(s). KRS generates and returns keycode(s).

14. CallPilot 100/150 February, 2001 Try & Buy Keycodes these features free for 60 days: CallPilot Voicemail on your Clarify Call Center NTKC0068 Clarify Call Center on your CallPilot VoiceMail NTKC0069 CallPilot Unified Messaging Unlimited NTKC0033 CallPilot Fax Suite NTKC0034 CallPilot VPIM/AMIS Networking NTKC0027 It easy! Get your Try & Buy keycode from KRS using your browser Try these features free for 60 days CallPilot voicemail on your Clarify Call Center NTKC0068 Clarify Call Center on your CallPilot VoiceMail NTKC0069 CallPilot Unified Messaging Unlimited NTKC0033 CallPilot VPIM/AMIS Networking NTKC0027 It’s easy! Get your Try & Buy Keycode from KRS Using your browser

15. CallPilot 100/150 February, 2001 CallPilot Platform Migration Strategy Two distinct platforms with clear market positioning without migration between platforms CallPilot100 10-40 mailbox expansion 4 ports, 6 hours (fixed) AA/CCR Clarify Basic Call Center* CallPilot 150 20-100 mailbox expansion 8 ports, 16 hours (storage expandable) AA/CCR Clarify Basic and/or Professional Call Center* CallPilot Unified Messaging, Digital Networking (VPIM/AMIS) *Norstar Only CallPilot100/150 Meridian 1 Version CallPilot100/150 Norstar Version Migration between Norstar and M1 versions will be available via software upgrade