Bureau of Customs APEC Regional Workshop on Single Window 3– 6 October 2011, Taipei MA. CARIDAD P. MANARANG Deputy Commissioner Management Information System and Technology Group Bureau of Customs

The PHILIPPINE NATIONAL SINGLE WINDOW Was delivered in December 2009 by Crown Agents It is now operational in 30 government agencies that issue permits, licenses and clearances Transacting public can now use the system to apply for permit and clearance

Bureau of Customs WHAT DOES IT DO? Helps trader apply for permits, licenses and clearances online Gives information on the progress of application at the agency Increases the transparency and predictability of government processes Gives direct link to Customs for faster goods clearance

Bureau of Customs BENEFITS Transaction is paperless No need to physically transact at the government agency Traders can now transact electronically wherever they are Payment can be made online using BancNet and G-cash Secure versions of the permits, licenses and clearances are electronically sent to Customs Reduced time & cost of doing business

NATIONAL SINGLE WINDOW ARCHITECTURE

Bureau of Customs WHERE WE ARE NSW is in full production at 30 government agencies in Metro Manila 7 government agencies have NSW regional representation (totaling 70 offices)

Bureau of Customs WHERE WE ARE 30 government agencies where NSW is operational: 01Board of Investments 02Bureau of Animal Industry 03Bureau of Customs 04Bureau of Export and Trade Promotion 05Bureau of Fisheries and Aquatic Resources 06Bureau of Import Services 07Bureau of Internal Revenue 08Bureau of Quarantine 09Bureau of Plant Industry 10Bureau of Product Standards 11Dangerous Drugs Board 12Department of Health 13Civil Aviation Authority of the Philippines 14Environment Management Bureau 15Fertilizer and Pesticide Authority

Bureau of Customs WHERE WE ARE 30 government agencies where NSW is operational: 16Firearms and Explosives Office 17 Food and Drug Administration 18Forest Management Bureau 19 Maritime Industry Authority 20 National Food Authority 21 National Meat Inspection Service 22National Telecommunications Commission 23 Optical Media Board 24 Philippine Coconut Authority 25 Philippine Drug Enforcement Agency 26 Philippine Economic Zone Authority 27 Philippine National Police 28 Philippine Nuclear Research Institute 29 Philippine Ozone Desk 30 Sugar Regulatory Administration

Bureau of Customs WHERE WE ARE 7 pilot agencies with regional representations: 01Bureau of Internal Revenue 02Bureau of Product Standards 03Bureau of Quarantine 04Fertilizer and Pesticide Authority 05Food and Drug Administration 06National Meat Inspection Service 07National Telecommunications Commission

Bureau of Customs HARDWARE INSTALLED Each agency has received (numbers according to need)- - Server - PC workstations - Bar Code Readers - Printers - Furniture - Office Software

Bureau of Customs INTERNET CONNECTION Agencies have internet connectivity included as part of the project Agencies have Internet Phones (VOIP) to allow inter-agency communication

Bureau of Customs NSW SOFTWARE The “heart” of the project is the TRIPS Software -TRIPS software is an off-the-shelf solution from Crown Agents -It provides full functionality as per specification -It was enhanced to include Digital Signatures Electronic Payments Inter-Agency Portal - Supported by ORACLE database

HOME PAGE

 Traders can select which agency and corresponding office application is submitted to.  Available forms are listed for selected office. PNSW Screen Shots 14

PNSW Dashboard 15

Bureau of Customs NSW SYSTEM CONTENT Electronic submission of application form Viewable status in the system dashboard Notification via of application status Electronic attachments of supporting documents Mobile and electronic payment Executive Dashboard and Management Reports Secured submission of documents using digital signatures

NSW IS A “WORK-IN-PROGRESS” NSW in early stages of implementation: not yet fully optimized – Manual permit/clearance procedure is still allowed in some agencies Paper permits are still used Marginal use by ‘small-user’ agencies Sustain NSW advocacy to ‘small users’

CHALLENGES Adoption of NSW technology solutions Adoption of NSW technology solutions Reliance on hard copy documents Reliance on hard copy documents Seamlessly integrate current procedures Seamlessly integrate current procedures Alignment of business processes Alignment of business processes Capacity to reengineer procedures Capacity to reengineer procedures Technology readiness of the OGAs varies – different legacy systems, different technologies and different processes Technology readiness of the OGAs varies – different legacy systems, different technologies and different processes

CONCERNS/CHALLENGES E-DOCS May be tedious for voluminous attachments Accept incomplete e-Docs, repeat/multiple applications Not always practical (documents are sometimes discussed among approvers, not just visual check)

CONCERNS/CHALLENGES INFRASTRUCTURE Ongoing Set-up of Offsite Backup – Data Center – Hot Backup Site (Some) Slow Internet Connection BlackBerry: limited screen size

Implementation by other agencies of their internal systems OTHER CONCERNS/CHALLENGES Not all agency agreements signed (SLAs) Organizational/policy changes

Realigning the Vision, Mission, Core Values with the Agencies and End-users AREAS OF CONSIDERATION CHANGE MANAGEMENT BOC CM TWG encouraged to touch base with agencies to enhance/accelerate NSW ‘acceptability’

AREAS OF CONSIDERATION ORGANIZATION General Roles & Responsibilities of member agencies not all clearly defined Coordination/reporting structure & roles of various SCs and TWGs not so much streamlined and definitive Lack of firm directive toward paperless transaction and exchange of electronic information

Bureau of Customs NSW NATIONAL SIGNIFICANCE (IN E-COMMERCE) 1 st & largest nationwide IT Project  G2G/inter-agency involvement  B2G/private sector participation  Budget 1 st Philippine IT cross-border Project

Bureau of Customs THANK YOU