1. Tech and the TFA / Innovative strategies for implementation May 2015 WCO IT Conference 1

2. Private and confidential Tech & TFA: innovative strategies for implementation 1.A bit about us 2.TFA implementation challenges 3.Innovative strategies for implementation + How to use a paperclip. 2

3. Private and confidential Our international trade perspective 2 A timeline of Crown Agents’ unique experience in international trade 1833- 1960s- 1980s- ownership: UK Government < 1997 < CA Foundation* *not-for-profit & Project Management

4. Private and confidential A global presence 3

5. Private and confidential Our 4P approach to trade facilitation 4

6. Private and confidential Crown Agents and the TFA Crown Agents Areas of Expertise ● trade procedures and business process analysis ● regional integration ● transit ● capacity building in customs technical areas ● stakeholder consultation and communication strategies ● ICT 6 TFA Articles 1 publication and availability of information 7 release and clearance of goods 8 border agency cooperation 10 formalities connected with importation, exportation and transit

7. Private and confidential Technology & the TFA 4 ● Trade Information Portals ● Single Window ● Automated systems ● Electronic payments ● Management information systems ● Tracking technologies

8. Private and confidential e.g. Constructing a National Single Window (NSW) 8 Trader Regulatory Agencies Customs Banks Insurers

9. Private and confidential Common implementation challenges 9 ● Differing stakeholder needs ● Inter-agency / stakeholder cooperation ● Never-ending BPA / BPR ● Development challenges ● Funding and sustainability ● An imperfect world

10. Private and confidential Common implementation challenges cont’d 10 Perfect World International Best Practice (WCO, WTO, UN) Imperfect World missing information different agendas resource limitations (EVERYWHERE)

11. Private and confidential Innovation in·no·va·tion /ˌinəˈvāSH(ə)n/ noun a new method, idea, product, etc. 11

12. Private and confidential Innovation: tech that works in imperfect environments 12 Choose “do-able” approaches: Flexible Extensible Adaptable Simple Source: forthemomas.com

13. Private and confidential Innovation: tech that is tailored towards user needs 13 Engage stakeholders: Understand and prioritise all user needs Design for the lowest common denominator Ease into it Integrity and security Visibility and transparency Source: lifehacker.co.in

14. Private and confidential Innovation: tech that is sustainable 14 Think ahead: Durable Outside the box thinking KISS Source: news.com.au

15. Private and confidential Takeaways 15 DO DON’T Engage stakeholders Encourage ownership of processes Use flexible technology Big bang Expect full stakeholder agreement Set IT in stone

16. Thank you / For more information on meeting tech challenges in TFA implementations - visit: www.crownagents.com/customs or email: Andrea.Hampton@crownagents.co.uk or: Keith.Garrell@crownagents.co.uk or: Eric.Okimoto@crownagents.co.uk or: EEpstein@crownagents.com (…on how to use a paper clip - the Internet.)