Avaya Communicator for Web for Avaya IP Office Speaker Name Goes Here

Our Discussion  Avaya Communicator Client Solutions  Overview - Avaya Communicator for Web for IP Office  Communication Enabled Business Applications –Google Apps –Office 365 –Salesforce.com © 2015 Avaya Inc. All rights reserved.

Avaya Clients Communication Enable the Applications and Processes that Drive Business User Experience Avaya Communications Platform COMMUNICATOR Web Apps + Browsers DesktopMobileWeb Powered by Esna © 2015 Avaya Inc. All rights reserved.

Avaya Communicator for Web Overview © 2015 Avaya Inc. All rights reserved.

Avaya Communicator for Web for IP Office  Communication enables cloud-based business applications  Embeds browser-based real time communications in –Google Apps –Office 365 –Salesforce –Google Chrome –Internet Explorer © 2015 Avaya Inc. All rights reserved.

Avaya Communicator for Web for IP Office  Part of Avaya Communicator client portfolio  Collaboration and communication capabilities –Voice and video calling –Instant messaging and presence –Phone control –Click-to-conference  Runs as a Chrome extension or Internet Explorer add-on –Provides a HTML5 front-end leveraging IP Office WebRTC in the back- end to deliver voice, video, IM/presence within the browser and inside cloud-based business applications –Provides a modern, streamlined and easy to use collaboration experience with a style familiar to customers using mobile, cloud and browser-based applications Overview © 2015 Avaya Inc. All rights reserved.

Organize co-workers into custom groups and easily see their real-time presence and availability. See Everyone’s Presence © 2015 Avaya Inc. All rights reserved.

Apply custom presence labels to match your availability and (if applicable) decide which of your devices is used to handle calls. Manage Your Own Presence and Devices © 2015 Avaya Inc. All rights reserved.

Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features. Easily Make and Manage Calls © 2015 Avaya Inc. All rights reserved.

Chat 1-on-1 with others and within the same view, gain access to a timeline of their activities, including their status changes and your call history with them. Chat and Activity History © 2015 Avaya Inc. All rights reserved.

Searching for people automatically aggregates your coworkers and Gmail contacts - simply click to bring up a range of collaboration actions. Expanded Search and Collaboration Actions © 2015 Avaya Inc. All rights reserved.

Leverage the IP Office WebRTC-based softphone to make voice + video calls from your browser. Make Voice and Video Calls Right from the Browser © 2015 Avaya Inc. All rights reserved.

Simply enable the client as a softphone for voice + video, so you can use another application for IM + presence, like Skype for Business. Enable in ‘Softphone Mode’ for Only Voice + Video © 2015 Avaya Inc. All rights reserved.

The client is embedded across your browser and enables the ability to click-to-call any number - depending on your settings, the call will be completed on your IP Office deskphone or softphone. Click-to-Call Any Number © 2015 Avaya Inc. All rights reserved.

Support for OAuth 2.0 enables users to sign in with a range of 3 rd party credentials. A web- based authentication solution through Esna is also available for when security profiles or other considerations make other login options impossible. OAuth 2.0 Authentication Support © 2015 Avaya Inc. All rights reserved.

An optional in-app tutorial is available upon installation and exists as an option for viewing at a later date. In App Tutorial Highlights Key Functionality © 2015 Avaya Inc. All rights reserved.

Avaya Communication-Enabled Business Applications © 2015 Avaya Inc. All rights reserved.

Access collaboration tools such as voice + video calls, Scopia meetings, Hangouts, presence and IM across Google Apps and Google Chrome for faster, better engagement. © 2015 Avaya Inc. All rights reserved.

Whether you’re on the marketing team or in R&D, Avaya helps teams to stay connected and productive. Avaya amplifies collaboration Outcomes achieved with Avaya ●Amplify creativity ●Create impactful content ●Rapidly deliver the latest materials ●Remove geographic barriers ●Streamline team meetings ●Reduce travel What Avaya offers ●Embedded voice, video, IM and presence ●Click-to-Call and Conference ●Click-to-meet (Scopia, Hangouts) ●Click-to-collaborate ●Real time communications from Google Drive ●Unified messaging in any cloud or mobile platform Avaya Fuels Team Engagement in Google Apps © 2015 Avaya Inc. All rights reserved.

Everyone a document is shared with is presented with their current presence (status), which can be manually or automatically set based on their Google Calendar events or phone/Hangout status. Real-Time Presence Across Google Drive © 2015 Avaya Inc. All rights reserved.

Start a Hangout or Scopia meeting with individual collaborators or an entire group inside any Google document. Contextual Collaboration Across Google Drive © 2015 Avaya Inc. All rights reserved.

A range of collaboration actions can be accessed from the Google contact card, including IM, and the ability to place a voice or video call. Collaboration Actions from the Google Contact Card © 2015 Avaya Inc. All rights reserved.

Enable Google Calendar and Hangouts integration, which automatically adjusts your presence while you’re in a meeting or in a Hangout. Presence Pulled from Google Calendar + Hangouts © 2015 Avaya Inc. All rights reserved.

As an embedded web extension, the ability to start a Hangout is extended across any web page or app - even natively inside Salesforce. Google Hangouts Across Any Web Page or App © 2015 Avaya Inc. All rights reserved.

Access collaboration tools such as voice + video calls, Scopia meetings, click-to-call, presence and IM across Office 365 and Internet Explorer for faster, better engagement. © 2015 Avaya Inc. All rights reserved.

Whether you’re on the marketing team or in R&D, Avaya helps teams to stay connected and productive. Avaya amplifies collaboration Outcomes achieved with Avaya ●Amplify creativity ●Create impactful content ●Rapidly deliver the latest materials ●Remove geographic barriers ●Streamline team meetings ●Reduce travel What Avaya offers ●Embedded voice, video, IM and presence ●Click-to-Call and Conference ●Click-to-Scopia ●Click-to-collaborate ●Unified messaging in any cloud or mobile platform Avaya Fuels Team Engagement in Office 365 © 2015 Avaya Inc. All rights reserved.

A range of collaboration actions can be accessed from the Office 365 contact card, including IM, and the ability to place a voice or video call. Real-time Communication Actions are Embedded in the Office 365 Contact Card PLEASE NOTE: This integration is early in development and as such, is subject to change. © 2015 Avaya Inc. All rights reserved.

Embedded collaboration tools inside of Salesforce including voice + video calls, presence, Scopia, Hangouts, screen pops and the ability to track/run reports on calls. © 2015 Avaya Inc. All rights reserved.

Does Your Sales Team Use Salesforce Sales Cloud? What can you do with Avaya Communicator for Web?  Communicate in real time from Salesforce  Automatically log calls and web conferences  Click-to-call, IM and collaborate  Collaborate on any record or report © 2015 Avaya Inc. All rights reserved.

●Identify sales activities that produce results ●Spot top and low performing sales reps ●Shorten sales cycles ●Streamline sales processes ●Accelerate response time to customer questions and RFPs Outcomes achieved with Avaya ●Embedded voice, video, IM and presence ●Click-to-Call and Conference ●Click-to-meet (Scopia, Hangouts) ●Screen pops of customer records natively in Salesforce Sales Cloud, Service Cloud and Community Cloud ●Unified messaging with any cloud or mobile platform ●Integration with most cloud- based CRM solutions What Avaya offers Avaya improves sales performance Avaya helps optimize sales processes and performance by accurately monitoring, tracking and identifying sales activities that deliver the best results. Avaya Impacts Sales Outcomes © 2015 Avaya Inc. All rights reserved.

Does Your Support and Service Teams Use Salesforce Service Cloud? What can you do with Avaya Communicator for Web?  See the availability and location of subject matter experts  Click-to-call and IM  Start an instant Scopia or Hangout  Automatically log calls and web meetings © 2015 Avaya Inc. All rights reserved.

Avaya enables service teams to delight their customers by addressing their questions and issues efficiently and effectively. Avaya enables better service Outcomes achieved with Avaya ●Resolve service issues faster ●Improve customer satisfaction ●Reduce on-hold call times ●Decrease service costs ●Reduce travel ●Collaborate more effectively with team members ●Share best practices and insights more easily What Avaya offers ●Embedded voice, video, IM and presence ●Click-to-Call-Conference ●Click-to-meet (Scopia, Hangouts) ●Screen pops of customer records natively in Salesforce Service Cloud and Community Cloud ●Unified messaging with any cloud or mobile platform ●Integration with leading cloud-based customer service solutions Avaya Improves Customer Service Performance © 2015 Avaya Inc. All rights reserved.

Access to presence, IM, voice + video calls, click-to-call and meetings tools such as Scopia video calls and Google Hangouts. Embedded Avaya Communicator for Web Plug-In © 2015 Avaya Inc. All rights reserved.

When you receive a call, the number is matched to a record in Salesforce and is displayed. Caller ID is Matched to An Existing Salesforce Record © 2015 Avaya Inc. All rights reserved.

Ability to add a caller as a lead or contact when you receive a call, as well as take notes, which are saved to the call record. Create a Contact/Lead Record from a New Caller + Take Call Notes Through the Plug-In © 2015 Avaya Inc. All rights reserved.

Automatically logs calls as activities, which can be referenced in reports. Track + Run Reports Based on Call History © 2015 Avaya Inc. All rights reserved.

Avaya Communicator for Web Feature Comparison by Cloud App Integration Google AppsOffice 365Salesforce Collaboration Voice Communication XXX Video Communication XXX Click-to-Call XXX Call Control XXX Softphone Only Mode XXX Instant Messaging XXX Phone Presence XXX Calendar Presence XXn/a Location Sharing XXX Contextual Collaboration Xn/a Share Document XXX Share Web Page XXX Screen Pops n/a X Activity Logging n/a X Create New Record n/a X Web Meeting Services Integration Click-to-Scopia [1] XXX Click-to-Hangout Xn/aX [2] Settings and Administration Select Device XXX In-App Tutorial XXX [1] Requires Esna iLink for Avaya Scopia Desktop [2] Requires Google account © 2015 Avaya Inc. All rights reserved.