Solving the Training and Support Challenge Rob Moore | Manager, Foreign Language Resource Center

11th Sakai Conference - June 15-17, 2010 | Moore | Training A typical UNC course and Blackboard

11th Sakai Conference - June 15-17, 2010 | Moore | Training How ROML used Blackboard Each section had a separate site Blackboard sites Had to maintain an external site for common course content Also had to teach their own sections Course Coordinators Responsible for loading content into Blackboard Instructors

11th Sakai Conference - June 15-17, 2010 | Moore | Training Multi-section Language courses and Blackboard

11th Sakai Conference - June 15-17, 2010 | Moore | Training Communication and Organizational Breakdown

11th Sakai Conference - June 15-17, 2010 | Moore | Training Motivation for Change Spanish 105, 203, 204 have between 25 – 43 sections each That’s over 400 students in each of these courses, more than would fit in Carroll 111 Photo taken from

11th Sakai Conference - June 15-17, 2010 | Moore | Training Features of the ROML Sakai Pilot All sections enrolled into 1 Sakai site Umbrella Site Able to make common course content available to all sections at same time Coordinators No longer had to worry about loading common content Can customize content for their specific sections Instructors

11th Sakai Conference - June 15-17, 2010 | Moore | Training Problem solved – Sakai Umbrella course

11th Sakai Conference - June 15-17, 2010 | Moore | Training & Remedy Tickets Hands on Training Optimizing Sakai FLRCVideos Supporting the instructors

11th Sakai Conference - June 15-17, 2010 | Moore | Training and Remedy Tickets Create course sites and manage SIS integration for population Respond to remedy tickets from instructors and students ITS Support To send announcements to instructors using Sakai To triage problems or questions from students using Sakai FLRC Listservs ITS had Sakai Pilot experience Liaison between vendor and pilot participants Information Exchange

11th Sakai Conference - June 15-17, 2010 | Moore | Training Hands on Training Can attend training to understand how Sakai works Are given access to DEV sites Coordinators New instructors can attend training sessions Instructors Receive training on gradebook and other key functions Provide on-demand training FLRC Work Study students

11th Sakai Conference - June 15-17, 2010 | Moore | Training Optimizing Sakai: Articulation

11th Sakai Conference - June 15-17, 2010 | Moore | Training Optimizing Sakai: Collaboration

11th Sakai Conference - June 15-17, 2010 | Moore | Training Optimizing Sakai: Portable content

11th Sakai Conference - June 15-17, 2010 | Moore | Training Optimizing Sakai: Importable Content

11th Sakai Conference - June 15-17, 2010 | Moore | Training FLRCVideos Features and uses Tutorials of specific tasks or skills Permalink for direct linking Playlists to group specific videos Each video tutorial has PDF script 100% streaming content

11th Sakai Conference - June 15-17, 2010 | Moore | Training FLRCVideos: Video playlists Features and uses Series of related tutorials Uses a permalink Displays total length of playlist Allows navigation to specific video

11th Sakai Conference - June 15-17, 2010 | Moore | Training FLRCVideos: Embedding playlists within sites

11th Sakai Conference - June 15-17, 2010 | Moore | Training FLRCVideos: Screen capture FAQs Features and uses Demonstrates a specific task or skill Videos are typically less than 5 minutes Zoom and pan on specific areas PDF script version has screenshots

11th Sakai Conference - June 15-17, 2010 | Moore | Training FLRCVideos: Tutorial examples Training Example: – Direct link to a tutorial: Training Example: – Playlist to group specific videos together: Support Example: – Playlist explaining how specific Sakai Tools are being used for a course:

11th Sakai Conference - June 15-17, 2010 | Moore | Training Questions?

11th Sakai Conference - June 15-17, 2010 | Moore | Training Online Presentation Survey In an effort to be as green as possible at this conference all surveys will be digital. I’d greatly appreciate you completing the online survey about this presentation. You can find the survey at: This presentation title is: “Solving the training and support challenge”