Employee Satisfaction Survey Results 2015 v Employee Satisfaction Survey Results 2015 v Work Areas 2015 Response Count 2014 Response Count W-S Clinical Teams #1 (RNs, LPNs, Oncall/Triage, Hospice Aides, Social Workers, Chaplains, Clinical Administrative Assistants, PRN) 3634 W-S Clinical Teams #2 (Admissions/Intake/Referral, Continuous Care, Inpatient Coordinators) 2326 Walnut Cove Office 109 Mocksville Office 1012 Rowan Hospice & Palliative Care 3032 KBR Hospice Home 3228 Medical Staff Services 1513 Community Services 2523 Administrative & Office Personnel 3235 Leadership Team and Senior Management Team

The first 4 questions focus on "Quality and Service" within your department 2015 % Agree 2014 % Agree 1. My department maintains regulatory compliance, at all times.94%90% 2. My department regularly looks for ways to make improvements.88%82% 3. My department places a high priority on customer service.97%91% 4. My department places a high priority on the quality of patient care.95%88% Employee Satisfaction Survey Results 2015 v Employee Satisfaction Survey Results 2015 v. 2014

The next 14 questions focus on "My Career and Work Site" 2015 Agree 2014 Agree 5. My current workload allows me to do an excellent job.78%68% 6. I am continually seeking better ways to do my job.98%97% 7. My coworkers treat me with dignity and respect.86%82% 8. I feel I have a secure future at HPCC.75%64% 9. My coworkers give me the support and communication I need to do an excellent job.84%75% 10. Appropriate training and resources are made available to me to do an excellent job.77%71% 11. I actively seek the resources or support I need to do an excellent job.97%94% 12. There is an atmosphere of compassion and friendliness at my site.81%77% 13. I am satisfied with my balance between work and home life.72%67% 14. I understand how my position contributes to the overall success of the organizations.97%94% 15. I am committed and do all I can to make sure our organization is successful.99%98% 16. I have the authority to do my job to the best of my abilities.88%87% 17. I am in charge of my own success or failure.89%85% 18. I do not allow obstacles to prevent me from doing my job to the best of my ability.97%95% Employee Satisfaction Survey Results 2015 v Employee Satisfaction Survey Results 2015 v. 2014

The next 11 questions focus on "My Supervisor" 2015 Agree 2014 Agree 19. I feel comfortable talking with my supervisor about job concerns or issues.83%74% 20. My supervisor is responsive to ideas and input.83%72% 21. My supervisor establishes clear expectations and gives me ongoing feedback that helps me improve my performance. 82%70% 22. My supervisor treats me with dignity and respect.87%83% 23. My supervisor understands our business and our customers.93%88% 24. My supervisor is an effective team builder.72%70% 25. Employees are encouraged to actively participate in solving work-related issues.,81%77% 26. My supervisor recognizes the talents and abilities of employees.81%75% 27. My supervisor helps me to develop my skills and abilities.78%69% 28. My supervisor always makes sure I am aware of decisions or changes that may affect me.76%67% 29. My supervisor does not shy away from difficult discussions.79%71% Employee Satisfaction Survey Results 2015 v Employee Satisfaction Survey Results 2015 v. 2014

The next two questions focus on HPCC as a healthcare "Employer of Choice" 2015 Agree 2014 Agree 30. I think HPCC is a great place to work.87%83% 31. I would recommend HPCC to friends / family as a great place to work.83%74% The next 5 questions focus on "My Compensation and Benefits" 2015 Agree 2014 Agree 32. I am fairly compensated for my position.54%49% 33. Overall, I am satisfied with my health insurance (medical) plan.60%56% 34. My benefits are competitive with similar organizations in this area.59%57% 35. I am paid fairly compared to others doing the same work.43%40% 36. Education opportunities made available to me are meaningful and appropriate.63%61% Employee Satisfaction Survey Results 2015 v Employee Satisfaction Survey Results 2015 v. 2014

The next 6 questions focus on "Organization and Senior Management Team" 2015 Agree 2014 Agree 37. I would recommend HPCC over another hospice organization to family and friends if they needed hospice care. 90%89% 38. If I were offered a comparable position (same salary / benefits) with another organization, I would choose to stay. 73%69% 39. The Senior Management Team leads by example and according to mission, vision and values. 65%59% 40. Senior Management Team communicates a clear sense of direction and priorities.67%57% 41. Senior Management Team is positioning us to be a premier hospice provider.72%69% 42. I would feel comfortable speaking openly with a member of Senior Management if the need or opportunity arose. 65%63% Employee Satisfaction Survey Results 2015 v Employee Satisfaction Survey Results 2015 v. 2014

OPEN ENDED QUESTIONS Elbow room to freely express opinions. Creativity! Provide valuable insight to perceptions of services, internal operations and overall satisfaction Share Results by Work Area Open dialogue at next department meeting or huddle meeting Clinical Topics Technology Wellness Topics Soft Skills Why? What’s Next? Education? Learn something unexpected!