1. John C. Smith Chief Executive Officer TMA Systems
Moving an Organization from Good to Great Based on the book by Jim Collins
John C. Smith
Chief Executive Officer
TMA Systems

2. What is a CEO’s Responsibility?
Take care of all stakeholders
Customers
Employees
Owners

3. Is the answer that we need just Great Companies?
We need great leaders
We need great managers
We need great peers
We need great contributors
“Great management of resources (people) equals great companies”

4. Elements of Great Management

5. Element 1: Job Clarity Individuals need to have job clarity
I know what is expected of me
It is not about understanding what my job is but how it fits into the roles of others
It is not what we need to do, but what we need to achieve – clarity of outcomes

6. Element 2: Necessary Materials and Equipment
Individuals need to have the tools to do their job
I have the necessary materials and equipment to do my work right
Understanding that a lack of materials and tools is a major stressor at work
I understand what I need so I can do my job

7. Element 3: Matching Strengths to Jobs
Managers need to match an individual’s skills with their work
Having the ability to do what you do best at work every day
Matching an individual’s innate talents to their work
Greater engagement
Higher productivity
Ability to focus on strengths versus improving weaknesses makes for better managers

8. Element 4: Recognition and Praise
Individuals need to be recognized and praised
At least every seven days, recognize the individual for doing good work
The best leaders always find something to praise
Praise should outnumber blame for very high performing individuals (5.6 to 1)
We are hardwired to notice bad things – eliminate your negativity bias
We are hardwired to feel strange giving praise – eliminate this

9. Element 5: Be a Caring Individual
Care about the people you work with
Individuals feel good about themselves when
they know someone cares about them
Individuals feel like they belong if someone cares
Listening and caring generally is important to individuals
People who feel cared about are 22% less likely to leave an organization
It is important to be real: show humility and be human

10. Element 6: Mentor Mentor individuals within the organization
Be the person that encourages another’s development
Having an individual who can help us steer our life is important
Informal mentoring is more successful than formal mentoring
Note: Two people find each other when they are in need. One is in need, one is willing to give help.

11. Element 7: Value Individual Opinions
Value the opinions of all individuals
Individuals need to feel that their opinion counts
People who come to work with their brains use them for the collective good
Ask people for their solution rather than telling them, and use their input

12. Element 8: Connect to a Noble Cause
Connecting to a noble cause makes people feel good
If a company has a noble mission or purpose, it will make individuals feel good
Feeling a sense of or being part of the community is important to individuals

13. Element 9: Team is Important
Being committed and part of a team is important to individuals
Knowing your fellow team members are committed to quality work is important
Identify and remove the slackers
As a leader, set high standards that are fair and work towards achieving them
The lowest performer sets the standard for the team

14. Element 10: Having a Best Friend at Work
Having a best friend at work provides a feeling of security
Knowing you will not be left alone when you are in trouble
Having a level of trust that you will be pulled out of the water if you are in trouble
Having the safety of knowing that you are allowed to learn from your mistakes
Creating an environment where it is possible for people to become friends

15. Element 11: Providing Feedback
It is important to talk to individuals about their progress at least once every six months
Formal appraisals are good, but regular person-to-person coaching and feedback is more important

16. Element 12: Opportunities to Learn and Grow
It is important for individuals to be able to look back on an annual basis and say that they had the ability to learn and grow
Have an understanding of what drives a person to grow
Care about what the person is trying to achieve – and listen
Attempt to understand what makes the person tick
Help each individual sort out a plan for growth

17. Element 13:Create a Fair and Just Culture
What is a fair and just culture?
Learns and improves by openly identifying and examining its own weaknesses
An organization that is as willing to expose areas of weakness as they are to display areas of excellence
Provides an environment where individuals feel safe and emotionally comfortable
A culture where every individual feels respected in each work interaction they have

18. The Consistent Features Your Organization Needs
Empowerment
Dignity
Respect
Appreciation
Fairness
Trust

19. The Cost of Not Invoking These Features in Your Organization
Cost of recruiting
Cost of training
Effect on customers and co-workers
Ultimate negative effect on revenue
“Great management of resources (people) equals great companies”

20. Please complete the evaluation.
Questions?
Please complete the evaluation.