Essentials of Human Communication, 7th Edition Joseph A. DeVito Hunter College of the City University of New York Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Chapter Three: Lecture One: The Importance and Stages of Listening This multimedia product and its contents are protected under copyright law. The following are prohibited by law: - any public performance or display, including transmission of any image over a network; - preparation of any derivative work, including the extraction, in whole or in part, of any images; - any rental, lease, or lending of the program. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Pearson Education, Inc. All rights reserved. Chapter Three Goals Listen more effectively in all five techniques of listening Learn to adjust listening techniques Communicate an awareness of cultural and gender differences Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

The Importance of Listening: Professional and Relationship Benefits Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Pearson Education, Inc. All rights reserved. Stages of Listening Receiving Understanding Remembering Evaluating Responding Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Step One: Receiving, Hearing, Attending Focus on verbal and nonverbal messages of speaker Avoid distractions Do not interrupt the speaker Clarify mixed messages Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Step Two: Understanding Relate new information to what you already know Attempt to see things from the speaker’s point of view Rephrase to clarify a speaker’s ideas Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Step Three: Remembering Identify central ideas and support Summarize message including key details Repeat names and key concepts Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Pearson Education, Inc. All rights reserved. Step Four: Evaluating Resist evaluating until you fully understand speaker’s view Give the speaker the benefit of any doubts Distinguish facts from inference Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Pearson Education, Inc. All rights reserved. Step Five: Responding Express support by giving verbal and nonverbal cues make an expression of support for speaker by owning what you say with “I” messages Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Pearson Education, Inc. All rights reserved. Ask students to answer the question and discuss results Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

Pearson Education, Inc. All rights reserved. Listening Barriers Distractions: physical and mental Biases and prejudices Lack of appropriate focus Premature judgment Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.