Finding the Real Story…. Listening with a Counselor’s Ear.

Slides:

Advertisements

Similar presentations

Family Planning Counseling

Advertisements

Interpersonal Skills Mr. Vivek Bindra Director - Global ACT

Communication Skills.

Effective Listening Group No-8

Communication Skills Shiva.

Tool #9: Active Listening Employee Success Toolkit Copyright Harriet Meyerson

ACTIVE Listening Becoming an Active Listener Presented by: Hillary Harding OIWC Development Director.

January 27, 2015  Entry task: Write the question or prompt Describe a time when you were trying to communicate something to another person and they just.

Whitmore/Stevenson: Strategies for Engineering Communication 1 of 11 Listening Skills  School teaches us to read, write, and speak, but rarely focuses.

1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

Body Language. Introduction 93% communication is non verbal: Body Language 55% Tone of Voice 38% Verbal 7%

Hone Your Communication Skills

Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? You are right,

Verbal & Non-Verbal Communication Active & Passive Listening

Arrange our chairs in a circle. I will give the first person a statement. You must whisper the statement as best you can to your neighbor. You may NOT.

Week 2 Barriers in Communication. Components of Communication Verbal Messages the words we choose Paraverbal Messages Nonverbal Messages how we say the.

Effective Communication. There are two essential skills for effective communication: 1) THE ABILITY TO LISTENING IMPECCABLY in order to demonstrate that.

EFFECTIVE COMMUNICATION

Skills And Techniques Core Conditions  Empathy: Understanding what the client feels and not just what you would feel if you were the client.  Genuineness:

Obj.1.03 Practice interpersonal skills Ms. Jessica Edwards, M.A.Ed.

Effective Communication

Nonverbal Communication

Communication Skills By Basharat Ali Hunzai

Soft Skills for a Digital Workplace: Verbal Communication Unit A: Understanding the Basics of Verbal Communication.

Warm Up How important do you consider effective communication skills? Write a brief paragraph about the importance of effective communication skills.

NONVERBAL COMMUNICATION

Nonverbal Communication By Miss Wilson. Ch. 3 Key Terms Nonverbal Communication Body Language Multi-channeled Emphatic Gestures Descriptive Gestures Posture.

RELATIONSHIPS. What is important in a relationship?  Communication – the process of sharing information, thoughts, or feelings.  How do we communicate?

Module 5, Lesson 2 Effective Communication with Co-Workers Nonverbal Communication.

Using Good Communication Skills – Listening & Delivery

Communication Skills An important thing to have!.

The Office Procedures and Technology

Nonverbal communication in pharmacy

 Make a list of different ways people communicate.

Active Listening Listening carefully to what the speaker is saying, without judgment or evaluation. Listening to both the content of the message as well.

The Nurse as Communicator and Counselor. Part One: Therapeutic Communication.

Different forms of communication 2A.P1 / 2A.M1. The Communication Cycle.

5 STEPS …COMMUNICATION Communication Skills. 5 STEPS …COMMUNICATION “We cannot solve our problems with the same thinking we used when we created them”

Listening Strategies for Tutoring. Listening Students spend 20% of all school related hours just listening. If television watching and just half of the.

Key Elements of Good Listening

Listening Skills COS Listening Skills Objectives Demonstrate listening to understand the speaker. Recognize & demonstrate good attending. Recognize.

Speaking, Writing, and Listening Skills

Public Speaking Nonverbal Communication. Vocabulary  Nonverbal Message- Facial expressions or body language used to convey messages  Body language-

Communication C O M M U N I C A T I O N U- N- I. To change someone else’s behavior, we must first begin with changing our own behavior. Recognize what.

Communication Skills. What are communication skills? They are important skills that involve: Words- the foundation of effective communication. Gestures-

Principles of Communication and Counseling. Topic 75: Principles of Communication and Counseling Learning Objectives Explain the applications of counseling.

Communication Additional Notes. Communication Achievements 7% of all communication is accomplished Verbally. 55% of all communication is achieved through.

Communication. Communication Is the act of getting a message from point A to point B; to from point A to point B; to convey thoughts, information, convey.

Why Empathy Matters By Mrs. Irina Stepanyan.

Listening Skills Michigan Area Day September 29, 2013 Marci Delson.

How to improve effective listening skills?

Communication Jargon. jargon jargon: A special language of a particular activity or group.

Perceptions How you see things. To perceive: to gain an understanding of a person, idea, or situation. / What builds our perceptions / Past experiences.

COMMUNICATING WITH OTHERS Ch. 3. What is communication?  The act in which one person sends a message to another person and receives a response.  2 people.

Effective Communication Skills. I Statements Used to express thoughts and feelings without blame or judgment.  State the feeling and the problem behavior.

Ta-when-tee-won. Voice Paralanguage – vocal qualities “assist” language Disfluencies – disruptions in the flow of words – Verbal Junk (um, uh, like, and.

Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section. Active Listening.

Active Listening. Opinion vs Argument An opinion is 'an unsupported personal judgment.’An opinion is 'an unsupported personal judgment.’ An argument 'is.

 any connection between humans  To transfer an idea, message or feeling  To let others know who we are, what we are experiencing, and the significance.

Chapter 5 Lesson 2 What is communication?. Communication is when 2 or more people exchange thoughts, feelings, and beliefs. Listening and speaking form.

Oregon Department of Human Services Senior and People with Disabilities State Unit on Aging-ADRC In partnership with  Portland State University School.

1 COMMUNICATION SKILLS UNT in partnership with TEA. Copyright ©. All rights reserved.

Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? Hearing is simply.

Krista Cohen Maura Herman Lauren Thomas.  Body Language ◦ a form of mental and physical ability of human non-verbal communication which consists of body.

Communication Skills Unit 4. How do we communicate? Verbal Spoken words Inflection Tone Nonverbal Gestures Eye Contact Posture Appearance Written Letters.

A Non Verbal Technique for Communicating with Others

Communication Skills Deepti Singh.

Communication skills Dr Duaa Hiasat.

Presentation transcript:

Finding the Real Story…. Listening with a Counselor’s Ear

Do You Communicate Effectively?

Communication Involves Three Components Verbal Messages – the words we choose Paraverbal Messages – how we say the words Nonverbal Messages – our body language

How You Communicate

Verbal Messages Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener

Paraverbal Messages Account for about 38% of what is perceived and understood by others. Includes the tone, pitch, and pacing of our voice.

Nonverbal Messages Account for about 55% of what is perceived and understood by others. Are conveyed through our facial expressions as well as our postures and gestures.

JARGON

In Conversation Use simple language Avoid acronyms Avoid slang If you have to repeat it several times, maybe it is the way you are conveying it to them.

Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another’s perspective Requires that we suspend judgment and evaluation

Key Listening Skills Nonverbal: – Giving full physical attention to the speaker – Being aware of the speaker’s nonverbal messages Verbal: – Paying attention to the words and feelings that are being expressed – Using reflective listening tools such as paraphrasing, reflecting, summarizing, and questioning to increase understanding of the message and help the speaker tell his/her story

Active Listening Leaning gently towards the speaker Facing the other person squarely Maintaining an open posture with arms and legs uncrossed Maintaining an appropriate distance Moving our bodies in response to the speaker, i.e., appropriate head nodding, facial expressions

How are you communicating vs. your students?

“A student does not care what you know, unless they know that you care.” - Dr. Crystal Kuykendall-