Business Mentors How to Create an Exceptional Company and Motivate Your Staff Phillip Rosebrook Business Mentors Phillip Rosebrook Business Mentors
Company Culture
Business Mentors Where to Start? Right people Right system Give tools to succeed Provide feedback Right people Right system Give tools to succeed Provide feedback
Business Mentors Hiring Proper screening process Good advertising Selection and interviews Always check references Performance expectations Job descriptions Quantifiable benchmarks Proper screening process Good advertising Selection and interviews Always check references Performance expectations Job descriptions Quantifiable benchmarks
Business Mentors Feedback 30/60/90 Reviews Annual performance appraisal 360 Review MBWA Formalized process
Business Mentors Informal Feedback Recognize worthwhile achievement Praise publicly and often Become a cheerleader Criticize privately Only criticize direct reports Recognize worthwhile achievement Praise publicly and often Become a cheerleader Criticize privately Only criticize direct reports
Business Mentors Stars
Business Mentors Communication Company Meetings One of the most important team building opportunities Overlooked element of organizational dynamics Impacts customers and employees Company Meetings One of the most important team building opportunities Overlooked element of organizational dynamics Impacts customers and employees
Business Mentors Company Meetings Company business Vision Safety training Goal updates Divisional reports Upcoming activities Company business Vision Safety training Goal updates Divisional reports Upcoming activities
Business Mentors Meeting Agenda Cont… New staff Introductions Victories Awards and celebrations Upcoming activities New staff Introductions Victories Awards and celebrations Upcoming activities
Business Mentors Events Create social evnts Involve families Community service Reward for goal achievement
Business Mentors Divisional Communication Team involvement Internal training Project reviews and assessment Divisional performance & challenges Team building Social opportunities Lunch as a reward Names, slogans, etc Team involvement Internal training Project reviews and assessment Divisional performance & challenges Team building Social opportunities Lunch as a reward Names, slogans, etc
Business Mentors Upward Mobility Allow staff to see a future Training opportunities Invest in your people Post openings Explain steps to move up Beware of Peter’s Principle Allow staff to see a future Training opportunities Invest in your people Post openings Explain steps to move up Beware of Peter’s Principle
Business Mentors Compensation Pay is important but not the most Pay at least average but not too much Provide incentives Make measurements clear Easy to understand Update status often Pay what you commit to Pay is important but not the most Pay at least average but not too much Provide incentives Make measurements clear Easy to understand Update status often Pay what you commit to
Business Mentors Community Involvement Give staff an outlet for service Allow staff a say in giving Create a balance - not too much Have a plan and budget each year Give staff an outlet for service Allow staff a say in giving Create a balance - not too much Have a plan and budget each year
Business Mentors Staff Quality of Life Issues “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar Financial education - Dave Ramsay Insurance Tuition reimbursement programs Scholarship program Counseling services “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar Financial education - Dave Ramsay Insurance Tuition reimbursement programs Scholarship program Counseling services
Business Mentors Leadership Positive Passion Smile and have fun Admit your mistakes Be humble Be a good citizen Be a person of virtue and company with values Positive Passion Smile and have fun Admit your mistakes Be humble Be a good citizen Be a person of virtue and company with values
Business Mentors What Kind of Boss Would You Want?
Business Mentors Benefits Longevity and experience New staff in tight labor markets Free agents gravitate to winning teams Better customer service Ever ask a carpenter to clean a wall or extract at 2:00 AM? Improved margins Employees work FOR your success Longevity and experience New staff in tight labor markets Free agents gravitate to winning teams Better customer service Ever ask a carpenter to clean a wall or extract at 2:00 AM? Improved margins Employees work FOR your success
Business Mentors Your Obligation as an Employer? Your family Employees families Healthcare Retirement Children’s education Citizen of your community Your family Employees families Healthcare Retirement Children’s education Citizen of your community
Business Mentors Results Create a truly exceptional company Create a legacy for your family, your employees and your community Create a truly exceptional company Create a legacy for your family, your employees and your community
Business Mentors Have the Staff Now What? Have high expectations Create a clear vision Have solid goals Define company culture Have challenges Short term victories Have high expectations Create a clear vision Have solid goals Define company culture Have challenges Short term victories
Business Mentors Success Employees want to be a part of something bigger than their position Link paycheck to purpose The foundation of an exceptional company is strong leadership Employees want to be a part of something bigger than their position Link paycheck to purpose The foundation of an exceptional company is strong leadership
Business Mentors Leadership Trust Communication Focus on results not activities Clear direction Celebration and recognition Trust Communication Focus on results not activities Clear direction Celebration and recognition
Business Mentors Exceptional Company Industry shake out Do you have a company or job? What is your legacy How will you spend your time and for what result? Back to culture Industry shake out Do you have a company or job? What is your legacy How will you spend your time and for what result? Back to culture
Business Mentors Closing Thank you for your attention Phillip Rosebrook, CR Business Mentors ELC Training Thank you for your attention Phillip Rosebrook, CR Business Mentors ELC Training