1. www.businessmentors.net Exceptional Performance Taking your company to the next level Phillip C Rosebrook, JR., CR Business Mentors

2. www.businessmentors.net

3. Premise The average and poor companies will not survive Do you have a job or a business? “Economic rewards go to market leaders” –Peter Drucker

4. www.businessmentors.net Exceptional Performers

5. www.businessmentors.net Average

6. www.businessmentors.net “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action” David J Schwartz

7. www.businessmentors.net “If you want to achieve excellence you can get there today. As of this second quit doing less than excellent work.” Thomas Watson, SR

8. www.businessmentors.net Habits Discipline Focus Accountability Urgency Selflessness

9. www.businessmentors.net Why Don’t Companies Change? Complacency Too busy Lack of a plan Hadn’t thought about it What got you here won’t get you there Confusion Management by crisis

10. www.businessmentors.net What is your Standard of Excellence? Your local competition? The best in the state? The best all around restoration companies?

11. www.businessmentors.net Characteristics of Exceptional Restoration Companies 1.Great leadership - owner and top managers 2.Clear and exciting vision 3.Write and measure your goals 4.Proactive management 5.Financially successful

12. www.businessmentors.net Exceptional Companies 6.Synergistic performance - right people 7.Clear communications 8.Value, quality and service 9.Timely information - know your numbers 10.Systemize operations

13. www.businessmentors.net Leadership “Leadership creates the climate in which people turn challenging opportunities into remarkable successes.” - Leadership Challenge - Kouzes & Posner Become a student of leadership Develop a leadership team Effective internal communications

14. www.businessmentors.net Clear and Exciting Vision “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.” –David Schwartz - Trainer and Author Create and communicate a compelling vision

15. www.businessmentors.net Goals “If you don’t know where you are going, how can you expect to get there.” - Basil S Walsh Quantifiable measurements Big Picture with short term victories Measured frequently and rewarded

16. www.businessmentors.net Proactive Management Without a solid plan you will find yourself working on others priorities Stay out of the “weeds”

17. www.businessmentors.net Financial Success “In theory there is no difference between theory and practice. But in practice, there is. “ - Yogi Berra Understand benchmarks and have a plan to excel Not just revenue or profit –Cash –Consistency and balance

18. www.businessmentors.net Synergistic Performance Right people in the right place doing the right things

19. www.businessmentors.net Clear Communication

20. www.businessmentors.net Value, Quality and Service

21. www.businessmentors.net Timely Information Objective measurements allow you to be predictable Use technology

22. www.businessmentors.net Systemized Operations Operational procedures Job descriptions and organization chart

23. www.businessmentors.net Steps to Excellence “We are what we repeatedly do. Excellence, then, is not an act but a habit.” - Aristotle Understand that you are running a business Get away and make a plan Get your team on board Put in writing Measure progress and share results Adjust your plan routinely

24. www.businessmentors.net Lessons from Drucker Results come from exploiting opportunities not solving problems For results, resources must go to opportunities not solving problems Economic results go to market leaders Market leadership does not last What exists is likely getting old What exists is likley misallocated - 10/90

25. www.businessmentors.net Final Thoughts “Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.” - Daveid J Schwartz Define excellence Become very proactive Work daily to create a world class organization