Overcoming the Latin America Localization Challenges Session ID#:SIG9872 Prepared by: Cecilia Aceti Global Marketing Manager IT

OAUG Membership: It’s a Home Run! Join the OAUG at OpenWorld – 3 months of membership free Enter to win prizes – Free pass to COLLABORATE 16 Visit the OAUG – Table near Geo/SIG meetings today – Users Group Pavilion in Moscone South Sunday - Wednesday

OAUG Anniversary Party Tuesday, October 27, 6:30 p.m. IBM’s Bluemix Garage Pick up your invitation; space is limited – OAUG table near Geo/SIG meetings today – Users Group Pavilion, Moscone South

OAUG Customer Support Council Source of support tools, training and resources – Publish highly successful OAUG Support in Focus newsletter Your voice to Oracle: two-way communication – Represent member needs and challenges – “Test drive” My Oracle Support enhancements Notable accomplishments – Influenced Oracle in extending EBS Support – Influenced Oracle’s new Enhancement Request Process Contact the OAUG Customer Support Council –

Agenda LatinOAUG – Facts – Mission – Goals – Activities Latin America Overview & Main Challenges Risk Management

LatinOAUG

Oracle Users Groups: LatinOAUG

LatinOAUG is Spanish speaking OAUG affiliated GEO that has the objective of making the Oracle apps more robust, and giving its members a unique role in the continuous search for improvements

LatinOAUG: Facts Founded: 2005 Members: over 350 Management: Governed by a 5 person volunteer Board of Directors Headquarters: Buenos Aires, Argentina

LatinOAUG: Facts Sponsor: EmersonEnersaFrito-Lay MarshSalmofoodAguas Argentinas CablevisiónAirliquidePanama Canal MulticanalDanaNextel AluarSeronoBarrick Maple Gas Corporation DanoneVitopel Main Companies that belong to the Group:

LatinOAUG Facts OAUG Distinction Award Winner!!

LatinOAUG: Mission The LatinOAUG empowers its membership by delivering the highest quality opportunities for: Networking Sharing Information Gaining access to timely Education

LatinOAUG: Goals Share and benefit from real-world user experiences Gain access to a network of peers for collaboration and information exchange Voice opinions of the region for future Oracle services and technology

LatinOAUG: Activities Meetings Conference Calls Discussion Forum

Activities

Join the LatinOAUG Today!

Latin America Overview & Main Challenges

Latin America: An Overview Population  +500 million people in 21 countries Culture  Mix of native, European and African cultures Languages  Spanish, Portuguese, French Economic Transformation  Permanent regulatory changes  Market transformation

Change Management Language Statutory Issues Business Process Standardization Latin America Main Challenges

Overcoming Challenges Change Management Define Project Scope Communication Change Management

Overcoming Challenges Best Practices Global Guidelines Strong Local Commitment to the Project Business Process Standardization

Overcoming Challenges Instances and System Language End Users Language Support Language Language Considerations Spanish Portuguese French

Overcoming Challenges Local Legal Requirements Identification Expected Future New Statutory Requirements Gap Analysis Long term maintenance? Currency and Statutory Related Issues

Oracle Standard Functionality Latin American Localizations Latin American Add-on Localizations Customer Defined Extensions Solution Layers Overcoming Challenges: Solution Components

A successful Rollout not only allows you to meet these challenges but gives you the chance to convert each challenge into an asset.

Change Management Language Statutory Issues Business Process Standardization  Anticipated Corporate Guidelines and Expectations Communication  Local Business and IT are part of the agreed Scope  Readiness for Change  Continuous Communication  Company processes consolidation  Improvements on internal support - collaboration  Improvements on Reporting to Corp – Better visibility  Commitment from system users  Optimized Support Process  Follow best practices while complying with local statutory requirements  Increase Accountability & Auditing for Legal Requirements Transforming Challenges into Assets

The most important challenge? Managing the implementation project!

Risk Management

Carefully Plan Latin America Rollouts Make key business decisions in advance Rely on experienced partners Address Localization issues proactively

Risk Management Think Global Act Local Multicultural Project Team (Global Team and Local Leaders) Project members with proven Global and Local business expertise On site presence Staff with a strong Best Practices in Business Processes and Oracle Application Expertise Bilingual staff capable of representing both global and local business and IT parts

Risk Management Global Model Global Model Deploys – Quality Assurance Standards – Tools – Methods Ensures consistent use modules in different sites, – Respects legal statutory requirements Building Blocks Standard Business Process Flows Regional Specific Localizations Unified Organization Structure – Operating Units, Set of Books, Inventory Orgs Regional Localizations Global Design Model Standard Processes North America Latin America Other Regions

Risk Management Global Rollout Definitions Use Global Definitions for Key Master Data across the enterprise: – Chart of Accounts – Customer Information – Supplier Information – Items – Organization Structure – Employees Cross Functional Definitions: – Country Localizations and Statutory Requirements – Multi-Language & Currency – Documents or Forms – Flex Fields Usage – Time Zone and Calendar – Workflow Common Shared Data Model Items Chart of Accounts Organization Structure Customers Suppliers Employees

Risk Management Strong Program / Project Management Short Duration Single Person Tied to Deliverable Standards Structure Organization Leverage Shared Learning Integration Communication Milestone Orientated Major Grouping of Tasks Common Skill Sets End Goal Tangible Result Project Organization Team Orientation Focused Efforts Common Goal Time Boxed Program Management Project Phases Tasks Deliverables

Oracle is a Powerful Business Tool for Latin America… … as for any other Region!

Questions? Comments?

THANK YOU Cecilia Aceti