1. What You Need to Know About Implementing Oracle in Latin America Presenter: Cecilia Aceti IT Convergence Global Marketing Manager September 28-October 2, 2014 San Francisco, California, USA Presented at:

2. What You Need to Know About Implementing Oracle in Latin America Agenda LatinOAUG  Facts  Mission  Goals  Activities Latin America Overview & Main Challenges Risk Management

3. LatinOAUG

4. What You Need to Know About Implementing Oracle in Latin America Oracle Users Groups: LatinOAUG

5. What You Need to Know About Implementing Oracle in Latin America LatinOAUG LatinOAUG is Spanish speaking OAUG affiliated GEO that has the objective of making the Oracle apps more robust, and giving its members a unique role in the continuous search for improvements

6. What You Need to Know About Implementing Oracle in Latin America LatinOAUG Facts Founded: 2005 Members: Over 350 Management: Governed by a 5 person volunteer Board of Directors Headquarters: Buenos Aires, Argentina

7. What You Need to Know About Implementing Oracle in Latin America Main Companies that belong to the Group:  Emerson  Enersa  Frito-Lay  Marsh  Salmofood  Aguas Argentinas  Cablevisión  Airliquide  Panama Canal Sponsor: LatinOAUG Facts  Multicanal  Dana  Nextel  Aluar  Serono  Barrick  Maple Gas Corporation  Danone  Vitopel

8. What You Need to Know About Implementing Oracle in Latin America LatinOAUG Facts 2007-2012 OAUG Distinction Award Winner!

9. What You Need to Know About Implementing Oracle in Latin America LatinOAUG Mission The LatinOAUG empowers its membership by delivering the highest quality opportunities for: Networking Sharing Information Gaining access to timely Education

10. What You Need to Know About Implementing Oracle in Latin America LatinOAUG Goals Share and benefit from real-world user experiences Gain access to a network of peers for collaboration and information exchange Voice opinions of the region for future Oracle services and technology

11. What You Need to Know About Implementing Oracle in Latin America LatinOAUG Activities Meetings Conference Calls Discussion Forum

12. What You Need to Know About Implementing Oracle in Latin America Activities

13. What You Need to Know About Implementing Oracle in Latin America Join the LatinOAUG Today! www.latinoaug.org

14. Latin America Overview & Main Challenges

15. What You Need to Know About Implementing Oracle in Latin America Population: +500 million people in 21 countries Culture: Mix of native, European and African cultures Languages: Spanish, Portuguese, French Economic Transformation: Permanent regulatory changes Market transformation Latin America: An Overview

16. What You Need to Know About Implementing Oracle in Latin America Latin America Main Challenges

17. What You Need to Know About Implementing Oracle in Latin America Overcoming Challenges Change Management Define Project Scope Communication Change Management

18. What You Need to Know About Implementing Oracle in Latin America Overcoming Challenges Best Practices Global Guidelines Strong Local Commitment to the Project Business Process Standardization

19. What You Need to Know About Implementing Oracle in Latin America Overcoming Challenges Instances and System Language End Users Language Support Language Language Considerations Spanish Portuguese French

20. What You Need to Know About Implementing Oracle in Latin America Overcoming Challenges Local Legal Requirements Identification Expected Future New Statutory Requirements Gap Analysis Long term maintenance? Currency and Statutory Related Issues

21. What You Need to Know About Implementing Oracle in Latin America Oracle Standard Functionality Latin American Localizations Latin American Add-on Localizations Customer Defined Extensions Solution Layers Overcoming Challenges: Solution Components

22. What You Need to Know About Implementing Oracle in Latin America A successful Rollout not only allows you to meet these challenges but gives you the chance to convert each challenge into an asset.

23. What You Need to Know About Implementing Oracle in Latin America  Anticipated Corporate Guidelines and Expectations Communication  Local Business and IT are part of the agreed Scope  Readiness for Change  Continuous Communication  Company processes consolidation  Improvements on internal support - collaboration  Improvements on Reporting to Corp – Better visibility  Commitment from system users  Optimized Support Process  Follow best practices while complying with local statutory requirements  Increase Accountability & Auditing for Legal Requirements Transforming Challenges into Assets Change Management Language Statutory Issues Business Process Standardization

24. The most important challenge? Managing the implementation project!

25. Risk Management

26. What You Need to Know About Implementing Oracle in Latin America Risk Management Carefully Plan Latin America Rollouts Make key business decisions in advance Rely on experienced partners Address Localization issues proactively

27. What You Need to Know About Implementing Oracle in Latin America Risk Management Think Global Act Local Multicultural Project Team (Global Team and Local Leaders) Project members with proven Global and Local business expertise On site presence Staff with a strong Best Practices in Business Processes and Oracle Application Expertise Bilingual staff capable of representing both global and local business and IT parts

28. What You Need to Know About Implementing Oracle in Latin America Risk Management Global Model Global Model Deploys  Quality Assurance Standards  Tools  Methods Ensures consistent use modules in different sites  Respects legal statutory requirements Building Blocks Standard Business Process Flows Regional Specific Localizations Unified Organization Structure Operating Units, Set of Books, Inventory Orgs Regional Localizations Global Design Model Standard Processes North America Latin America Other Regions

29. What You Need to Know About Implementing Oracle in Latin America Use Global Definitions for Key Master Data across the enterprise: Chart of Accounts Customer Information Supplier Information Items Organization Structure Employees Cross Functional Definitions: Country Localizations and Statutory Requirements Multi-Language & Currency Documents or Forms Flex Fields Usage Time Zone and Calendar Workflow Risk Management Global Rollout Definitions

30. What You Need to Know About Implementing Oracle in Latin America Risk Management Global Rollout Definitions Common Shared Data Model Items Chart of Accounts Organization Structure Customers Suppliers Employees

31. What You Need to Know About Implementing Oracle in Latin America Risk Management Strong Program / Project Management Short Duration Single Person Tied to Deliverable Standards Structure Organization Leverage Shared Learning Integration Communication Milestone Orientated Major Grouping of Tasks Common Skill Sets End Goal Tangible Result Project Organization Team Orientation Focused Efforts Common Goal Time Boxed Program Management Project Phases Tasks Deliverables

32. Oracle is a Powerful Business Tool for Latin America… … as for any other Region! What You Need to Know About Implementing Oracle in Latin America

33. Questions & Comments

34. What You Need to Know About Implementing Oracle in Latin America Cecilia Aceti caceti@itconvergence.com Thank You