1. BUSINESS & HUMAN RIGHTS UniCredit on its sustainability path: understanding and managing the financial sector’s responsibilities in terms of human rights” Bucharest, May, 15th 2012 Sebastian Marcusanu – UniCredit Group Corporate Sustainability

2. 1  UNICREDIT, SUSTAINABILITY AND HUMAN RIGHTS  UNICREDIT APPROACH TO HUMAN RIGHTS  CONCLUSIONS AGENDA

3. 2  Employees: over 160,000 1  Branches: nearly 9,500 2  Banking operations in 22 countries  International network spanning : ~ 50 countries  Market leader in Central and Eastern Europe leveraging on the region’s structural strengths UNICREDIT AT A GLANCE 1 Data as at December 31, 2011. FTE “Full Time Equivalent”= number of employees counted for the rate of presence. Figures include all employees of subsidiaries consolidated proportionately, such as Koç Financial Service Group employees. 2 Data as at December 31, 2011. These figures include all branches of subsidiaries consolidated proportionately, such as Koç Financial Services Group branches.

4. 3 The capability to find valuable ways to dowith our customers, selecting investments that create value on an (both in the short term and long term) and contribute to sustainable development in a manner that meets the of UNICREDIT HAS DEFINED A CLEAR SUSTAINABILITY PATH TO TRANSLATE ITS MISSION INTO PRACTICAL BEHAVIORS AND ACTIONS

5. 4 ENSURING BUSINESS RESPECT FOR HUMAN RIGHTS MUST BE ADDRESSED WHILE MEETING DIFFERENT STAKEHOLDER EXPECTATIONS… Column Head: 14-pt. Bold Corporate Sustainability, as expression of companies’ responsibilities not only from a purely economic perspective but also for consequences of their actions in terms of social/environmental impact, requires to address human rights WHY HUMAN RIGHTS FOR FINANCIAL SECTOR ARE BECOMING RELEVANT  ENLARGMENT AND DIVERSIFICATION OF THE TYPE OF BANK OPERATIONS  INCREASING NUMBER OF PERCEIVED HUMAN RIGHTS’ ABUSES INVOLVING BANKS  INCREASING SCRUTINY OF WATCHDOGS AFFECTING PUBLIC OPINION  FOCUS OF SUSTAINABILITY RATING AGENCIES AS EXPRESSION OF INVESTORS  PERFORMANCE OF STAFF AND MANAGEMENT  THE REGULATORS’ AND INTERNATIONAL INSTITUTIONS’ RECENT EVOLUTIONS

6. 5 … SUCH AS THE MAIN RECENT EVOLUTIONS OF REGULATORS AND OTHER INTERNATIONAL RECOGNIZED ORGANIZATIONS, REQUIRING MORE BUSINESS RESPONSABILITY FOR RESPECTING HUMAN RIGHTS Dec 2010 March 2011  International Finance Corporation (IFC) a member of the World Bank Group approved an update of the IFC’s Sustainability Framework; for the first time, IFC specifically references the business responsibility to respect Human Rights  Ministers from 42 countries that adhere to the OECD Guidelines for Multinational Enterprises adopted an update that for the first time includes a Human Rights chapter May 2011 June 2011  The Global Reporting Initiative (GRI) launched the latest version of the Guidelines for the Sustainability Reporting (G3.1) focusing on Human Rights, Local Community, and Gender  The International Organization for Standardization (ISO) adopted a new social responsibility standard (ISO 26000) which includes a Human Rights chapter  UN Human Rights Council approved the Guiding Principles for Business and Human Rights: implementing the United Nations “Protect, Respect and Remedy” Framework developed by Professor John Ruggie (UN Secretary-General’s Special Representative for Business and Human Rights).  EU Commission renewed the EU strategy (2011-2014) for Corporate Responsibility by emphasizing the coherence of EU policies relevant to business and human rights Oct 2011

7. 6 WITH OUR INTEGRITY CHARTER WE AIM AT CREATING A CORPORATE CULTURE BASED ON A STRONG AND SHARED SET OF VALUES Stakeholders UNICREDIT APPROACH TO HUMAN RIGHTS STARTED WITH THE ADOPTION OF ITS INTEGRITY CHARTER UniCredit Integrity Charter defines the values that should lead behavior of the UniCredit group's employees with respect to each of our stakeholders

8. 7 IN ADDITION SEVERAL SPECIAL INTERNAL RULES* HAVE BEEN DEVELOPED THAT ADDRESS ALSO ASPECTS OF HUMAN RIGHTS… SUCH POLICIES AND GUIDELINES AIM TO AVOID ALSO POTENTIAL VIOLATIONS OF HUMAN RIGHTS ACROSS GROUP ACTIVITIES *List not exhaustive 20072012 Defence/Weapons Policy Nuclear Energy Policy Green & social Procurement Policy Code of Conduct Privacy Global Compliance Guidelines Mining Policy Water Infrastructure Policy

9. 8 … WHILE ADHERING TO SOME OF THE MAIN INTERNATIONAL GUIDELINES AND STANDARDS IN THE FIELD UniCredit was pioneer in adhering to several international standards and guidelines that have been developed in the last years THE GUIDELINES AND STANDARDS WE ARE ADHERING TO, ARE VOLUNTARY BASIS INITIATIVES THAT DO NOT ALWAYS INCLUDE REGULATORY INSTRUMENTS NOR ENFORCEMENT PROVISIONS UNICREDIT KEY INTERNATIONAL STANDARD MEMBERSHIPS 200320042009

10. 9  Identify or anticipate human rights “rules” relevant for business and banks, thus ensuring compliance  Improve the reputation risks management by integrating Human Rights risks and reduce potential violations A SPECIFIC PROJECT WAS LAUNCHED IN 2011 TO BETTER UNDERSTAND THE ISSUE AND IMPROVE UNICREDIT CAPABILITY TO ADDRESS HUMAN RIGHTS WITHIN OUR SPHERE OF INFLUENCE “As is” analysis Human Rights approach development Human Rights approach implementation Benchmark & gap analysis 4 STEPS PROJECT TO ADDRESS HUMAN RIGHTS We are here CHALLENGES AND GOALS

11. 10 UNICREDIT HUMAN RIGHTS COMMITMENT Why the Human Rights Commitment ? What is the human rights Commitment ?  The Human Rights Commitment aims to define a reliable and inclusive approach that allows UniCredit to identify and manage human rights risks and reduce potential human rights violations  The Human Rights Commitment includes the principles and systems adopted by UniCredit for its operations pertaining to human rights How it is implemented ? What is the scope of application ?  Employees, Customers and Suppliers  With regards to Community, UniCredit strives to provide an example of good practice through our own business conduct  Communication and training for the employees  Leveraging on the existing monitoring processes that are linked to the systems adopted pertaining to human rights  A set of KPYs included in the annual Sustainability Report (GRI requirements)  Stakeholder feedback and expectations

12. 11 CONCLUSIONS Banks are increasingly placed at the center of a global responsibility network Ensuring compliance to relevant human rights “rules” is key to manage our day by day business Corporate sustainable culture increasingly counts