Containing Cost Through Platform-Based Business Process Outsourcing

Established in 1972 – over 37 years in IT business First company in Hong Kong to provide data centre & application development service 200+ Employees Over 160 corporate customers Company Introduction

Customer References (The Philippines)

Customer References – BPO

Technology Platform –Provides Facilities Management for over 35 years IT Hosting IT Management Printing and Mailing –3 DataCentres, 2 Business Recovery Centres and Tape Vault Operations Receives Dual ISO Certification shows commitment in Information Security and Best Practice in IT Services –2 DataCentres, 2 Business Continuity Centres in Shanghai –Application Development and Implementation experience for more than 30 years, focus areas : HR ERP Health Insurance Business Intelligence & Performance Management –Oracle Certified Partner –Obtained CMMI Level 3 in 2005 Platform Based BPO Credentials

Business Process Outsourcing BPO Centres in 3 locations: Guangzhou, Jiangmen, HK Over 5 years of experience in providing Business Process Outsourcing –Contact Centre : Telemarketing, Customer Satisfaction Survey, Customer Retention Program –Document Management Services : backlog documents scanning service, daily documents scanning service, indexing service –Claim Processing (Health Insurance System) : claims sorting, data input, data and relevant information validation, generate reports for settlement support –Policy Administration (Health Insurance System) : new policy set up, amendment –Payroll Services (HR System) : data input & upload, process payroll system with verification, prepare monthly transaction reports, statistic reports and management reports, print pay slip, process tax return and print IR56B Platform Based BPO Credentials

Evolution of HR

Handled by In-house Team –Supported by HR Team for confidentiality –Different office locations employing different software or processes –Different SLA –Focus on traditional HR areas – payroll, recruitment, benefits Issues –Heavy workload for maintenance of HR system and data which distracts from core business functions –Lack of time in strategic planning to maximize workforce effectiveness –No control and standardization : increased cost & security issues Traditional HR Operation Model

Outsourcing of Existing HR System –Releases partial workload of HR –HR information kept confidential with trusted service providers Acquire ASP Model –Minimizes initial investment –Human errors reduced through automating of manual processes –Standardized Technology Platform Application Outsourcing

Business Process Outsourcing –Increased flexibility in resources management –Predictable operating cost –Ensures business functions to be available at all times –Committed SLA : improved response time and accuracy –Able to focus on high value adding core business functions, such as talent management, workforce planning Business Process Outsourcing

Platform Based BPO –Standardized technology and business processes –Supports multiple geographical locations –Improved security : secured platform, audits –Embedded Best Practice –Scalable fees –Integration with other Information Systems Platform Based BPO

“Underlying technology still matters to many services buyers. According to a recent survey, IDC finds that over 75% of BPO buyers want software vendors and service providers to work closely together to protect the investments they have made in software…” IDC, April 2009 IDC Insight

Most Commonly Outsourced HR Processes 3.Most HRO transactions provide services across multiple functional HR components 2.Some provide input on policy and performance management 1.As in other outsourcing arrangements, HRO buyers generally retain the strategy function Frequency of inclusion within HRO transactions Employee data mgmt./HRIS Payroll Benefits Compensation Recruiting and selection Training and development Performance management Regulatory and compliance HR strategy 1 Employee relations Global mobility Employee contact center 18% 10% 42% 63% 19% 48% 57% 42% 88% 92% 81% 87% 1Based on supplier perspectives Sample size:135 transactions signed as of Q Source: Everest Research Institute

Payroll Leads the Way Worldwide HR BPO Market Size and Forecast, 2006 and 2011 Millions of U.S. Dollars Source: Gartner estimates  Payroll is currently and will continue to be the largest component of the HRO market.  Benefits admin sees the largest % of growth (aside from Other HR) (Five-Year CAGR: 9.9%) 8.1% CAGR 13.6% 11.1% 8.6% 8.9% 13.7%

Value Proposition Enhanced Process Improvement Speed to Value Better TCO Reduced Risks Greater Business Flexibility

Proven Platform-Based BPO Knowledge and Know-how Proven Technology and Security Support Trusted Partner Sustainable Finance Cultural Fit for HK and China Why COL

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