1. Data Processing Capabilities

2. The organisation Locations UK, Sri Lanka Staff
50 staff carrying out data entry processes and around 50 staff supporting data entry and judgment-based processing work
Operating Hours
24 x 7
Experience
Strong experience of delivering data processes of varying complexity

3. Service Portfolio COMPLEXITY Re- search & Analysis Customer
Interaction Services
MIS & Charting
COMPLEXITY
Judgment-based Decision Making
Rule-based Transaction Processing
Data Entry and Management

4. Travel & Transportation Retail & Market Research
Service offerings
Healthcare
Travel & Transportation
Data entry for insurance claim forms like
HCFA 1500, UB92, Dental
Data entry for enrollment application forms
Subscriber & provider information change forms processing
Freight bills processing & auditing
Customer satisfaction survey processing
Daily Driver's Logs Processing
Drivers Qualifications Files Processing
Courier Shipping Documents Processing
Logistics Documents Processing
Insurance & Financial
Retail & Market Research
Insurance application forms processing
Mortgage Documents Processing
Payroll data processing
Back office data processing
Accounts Payable/Accounts Receivable
Customer Survey Processing
Subscription Fulfillment Forms Processing
Mailing List Compilation
Other Data Entry Services

5. Service examples
Healthcare claims data entry and processing – a large number of staff are engaged in entering claims data; processing also includes double key verification, pre-adjudication and pricing
Finance and accounting transaction processing – accounts payable processing involving data entry from various supplier documentation, completing checks and controls and authorizing payment
Insurance claims data entry – data from documents are entered into client applications and further processed as per client requirements (covers completing information gaps, validating data entered, determining liability or effecting follow-up)
Data entry and reconciliation of logistics bills – data from documents are captured and further reconciled

6. Infomatum Capabilities
Capacity to produce in excess of 3 million key strokes per day
Data capture services using own software solutions along with client’s workflow application
Deliver superior quality (achieve 98.5% accuracy on key quality and 99.99% accuracy on key and verification fields on our data entry processes)
Leverage significant experience to develop technology based solutions that improve process efficiency
Scanning solutions
Image compression
Developed customized training Programmes to mirror actual application that help in accelerated agent readiness for live processing

7. Value proposition Customer focus Accuracy and quality assurance
State of the art technology
Privacy and security
Understanding of our client’s business processes
Industry experience
Timely delivery
Scalability
Responsive
Cost advantage

8. Simple Pricing Policy 60 Pence (£0.60) for 1000 Key depressions
Transaction Base Rate
60 Pence (£0.60) for 1000 Key depressions
Processing cost for a document with 250 characters only 15 pence (£0.15) with 96.5% accuracy levels. only 30 pence (£0.30) with 99.8% accuracy levels.
Full Time Employee (FTE) Base Rate
£6000 Per Annum
Full time employee 36 hours per week only £500 per month including infrastructure costs.

9. Understanding the Client Process Validating Process Design
Project transition
Understanding the Client Process
Designed New Process
Validating Process Design
Pre-Transition
1. Process Identification
Team studied documentation and video film on the processes, hospital charts, manuals, training material, process metrics and identified online resources available
Validated and confirmed Process and assumptions from client
Studied & analyzed the software used by the client and the methodology it was been developed upon
Designed Process flow
Designing a tool based on standard methodology as per client requirement
Developed measures
Ascertained and designed Standard Operating Procedures
Training team and setting up facility
Worked on pilot test batches
Evaluated and analyzed the results and made changes in accordance to improve process enhancing productivity and accuracy
The client, in this case, identified the process to be transited
2. Defined Project Team
Performed resource requirement analysis developed a phased plan to achieve it
Defined competencies required for employees. Training and certification needs identified and planned

10. Training process Category: Airway bills
PHASE - I II
III IV V VI
VII
Key board and
mouse handling
Numeric
abilities
Understanding
of the geography
of the country /
onshore market
and related
postal codes
of common
western names
(geography
specific) and
related details
(using a
database)
Software training
using process
knowledge
Navigation
through
applications /
screens
Resolving
exception
situations
Escalation
guidelines
Use live
scenarios across
processes for
personnel to
practice
Shadow
production
Walk
through an
airway bill to
ensure
understanding
of the document
Definition of
critical fields (for
e.g. package
weight category
or shipper’s
account)
Processes
followed for
manifesting
Quality as an
integral part of
processing
Defining errors
Measuring errors
Other
performance
metrics such as
manifest cut
off
time, their
definitions and
measurements
of different
reports and their
relevance
All employees undergo training and need to get a pass score in tests before they are allocated to projects. Those who need extra help are assigned buddies and mentors to get them ramped up fast.

11. Process workflow Infomatum Client’s Server Client’s Server
Final processing
Scanned Images UK
Sri Lanka UK
Documents are directed to PO Boxes at mail facility. Staff sort and batch documents
Batched documents are scanned on high speed scanners at facility
Electronic images of claim documents are transmitted to Infomatum via FTP
Information is processed by Infomatum and results then pass through validation and are returned back to customer
Data is imported and validated by the system
Completed documents are released to the final data processing system

12. Customisable software

13. Case study: A worldwide tour operator
Overall process
Accountability
Responsibility
Process steps
Process Flow 1
1. Receive Tour Details from Customer
Customer
System
Manager 2
2. Download files from FTP site 3
2. Reconcile number of files
Discrepancy Report
Production 4
4. Discrepancy 5
[YES]
5. Report to Customer 6
[No]
Documentation
Tour Reports
6. Import images into ITES software 7
7. Enter Data
Data Entry
Operator 8
8. Verify Data
Batch status 9
9. Quality Control
Quality Controller
QC Reports 10
10. Data Export 12
12. Send data back to Customer
Stats Reports
Project Status
Reports 13
13. Data Backup
Backup Reports 11
11. Run verification and other
validation programs
Validation reports

14. Case study: A worldwide tour operator
Quality assurance process
Accountability
Responsibility
Description
Process Flow 1
1. Select 5% volume from tour 2
2. Quality control full Image
3. Errors 3
4. Notify Data entry operator 4
[YES]
5. Record Error in the QC report 6
[No]
Documentation
6. Correct Error 7
7. Move to Next Image 9
8. Batch Completed
9. Check the accuracy levels grater
than or equal to 99.8%
Quality
Controller
QC Reports
11. Release the file to export 11
12. QC reports
10. Accuracy Level >=99.8%
System
Manager
Data Entry
Operator
Batch status 5 8
[NO] 10 12 13
13. Check QC reports and advice
operators
Production

15. Thank you!
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