1. Lockheed Martin Canada’s SMB Mentoring Program
Quality Assurance Guidelines

2. Introduction
While there are a number of Quality Assurance Management systems from which to choose, certifying to a system that is recognized internationally ensures greater chance of recognition and/or acceptance of the system by potential customers.
Initial Benefits of Certification:
Ability to win more business. Procurement specifications often require certification as a condition to supply, so certification opens doors.
Improved Customer satisfaction. Enhanced ability to deliver products that consistently meet customer requirements.
Improved risk management. Greater consistency and traceability of products and services means problems are easier to avoid and/or rectify.
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3. Definitions QMS – Quality Management System
OH&S – Occupational Health & Safety
Registrar – independent assessor who will audit and confirm proper implementation and execution of selected certification
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4. Certifications Most often listed certification within procurements:
Quality Management System ISO 9001:2008 (moving to ISO 9001:2015 by 2018)
Environmental management ISO 14001: 2004 (moving to ISO 14001:2015 by 2018)
Occupational Health and Safety Management OHSAS 18001: 2007 (moving to ISO by 2016)
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5. Quality Management System ISO 9001
ISO 9001 is the internationally recognized standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organizations in 178 countries.
ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of your organization to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.
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6. Environmental Management ISO 14001
Managing your organization's impact on the environment should be a key priority for your business, regardless of the industry you’re in. An environmental management system is a framework for making policy and process changes that help you improve your environmental performance. In addition to being better for the environment, this can also provide you with greater control over costs and other tangible benefits. 
There are many ways to go about implementing an across-the-board environmental management policy, but the best way is to become certified to ISO ISO certification provides you with immediate credentials that you can use to grow your business in an environmental and economically sustainable manner.
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7. Occupational Health and Safety Management OHSAS 18001
OHSAS is the International Occupational Health and Safety Management Standard. It provides a framework for the effective management of OH&S including all aspects of risk management and legal compliance. It addresses occupational health and safety rather than any specific product safety matters.
OHSAS will transition to ISO
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8. General Information
Typical minimum required evidences prior to certification:
New/Updated Procedures, manual(s), policies, objectives
Training conducted as required - includes proof of training
Communications Plan in place
Corrective and Preventive action processes and records
Risk and Opportunity management processes and records
Internal audit schedule established and records
Management review minutes and records
Reasonable timeframe for implementation: 6-12 months
Certification is typically valid for: 3 years
Compliance audits: typically once / year
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9. Steps to a Standard Certification
Develop Business Case for Certification
Confirm Senior leadership agreement to commitment and investment
Select the desired standard(s) to which the organization will be certified
Assign a project lead
Include a lead for each standard if more than one standard is to be implemented
Purchase the standard(s)
Select a consultant with expertise in the selected standard to be implemented
Select a Nationally recognized Registrar
Establish a project plan
Establish an initial cost and timeline
Document your system and implement
Have the consultant conduct:
Gap analysis
Training for all employees
Training for internal auditors
Support to certification
Close the identified gaps
Have the Registrar conduct the certification assessment
Maintain!

10. BENEFITS OF CERTIFICATION
Reduced operating costs: 
Continual improvement of processes and resulting operational efficiencies mean money saved;
Achieving efficiencies in energy and water usage and through waste minimization means money saved (environmental certification);
Less down-time due to OH&S incidents or ill health combined with lower costs from legal fees and compensation means money saved (OH&S certification).
Improved stakeholder relationships: Improve the perception of your organization with staff, customers and suppliers. Demonstrating your organization takes quality, environmental and OH&S issues seriously reflects positively on the organization.
Legal compliance: Understand how statutory and regulatory requirements related to Environmental and OH&S issues impact your organization and its customers.
Improved risk management: Identify potential incidents and implement controls and measures to keep risk as low as possible.
Proven business credentials: Independent verification against a globally recognized industry standard speaks volumes and enhances your brand. Compliance to customers’ requirements.
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11. Helpful Links ISO 9000 - Quality Management
ISO Environmental Management
OHSAS Health and Safety Standard
Directory of ISO Registrars
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