NS series V4.2 - Summary - Rev1.2 25 Mar., 2015

V4.2 Key Feature Enhancement List # Items 1. One-look Networking Survivability Improvement 1-0 Overview 1-1 Quick dial improvement (for internal calls) 1-2 Forced Break mode at Isolated Mode (for External calls) 2. Small Call Center Feature Improvement 2-0 2-1 ACD Report Improvement 3. New SIP Terminals 3-0 3-1 KX-TGP600 3-2 KX-HDV100/130 4. Speed Dialing Improvement 4-1 Display Speed dialing Name 4-2 Searching Digits

V4.2 Key Feature Enhancement List # Items 5. Stronger Security 5-0 Overview - Fraud Call Risk 5-1 INSTALLER : 1234 5-2 MRG Port : 5060

1. One-look Networking Survivability Improvement

One-look Networking Survivability Improvement 1-0.Overview When Isolated Mode is activated, incoming calls to other unit can be routed via public network. For realizing this, the following 2 enhancements are provided. Quick dial improvement (for internal calls) Forced Break mode at Isolated Mode (for External calls)

One-look Networking Survivability Improvement 1-1. Quick dial improvement (for internal calls) When the slave unit becomes Isolated Mode, the system mode will be changed to Break Mode. When making a call to extension in other site, this call will be re-routed via public network by quick dial setting. Extn.101

One-look Networking Survivability Improvement 1-2. Forced Break mode at Isolated Mode (for External calls) When the slave unit becomes Isolated Mode, the system mode will be changed to Break Mode. When receiving a incoming external call, this call will be re-routed via public network by DDI Table setting. Used in Day mode Used in Break mode ICD-G 602 ICD-G 601 member : Extn.101 Extn.201 ICD-G 602 member : V-PS 301 (FWD All to DDI) Extn.201 Note) KX-NSE1xx (AK for Mobile Extension) is required to use this feature.

2. Small Call Center Feature Improvement

2-0 Overview Solution Simple Call Center solution without External server (Built-in Function) Features and Benefits >> * Enhanced Features on V4.2 Queuing Features Queue position can be announced. Exit from ICD queuing and leave message to VM. Queuing messages and music on hold. Transferring to a backup (overflow) extension Queue Distribution Information Improve your customer care and also expanded business opportunities. Built in ACD Reports per Call*, per Agent, per Group Multiple Groups Status monitor is displayed　in supervisor’s PC Unanswered ICDG call can be reported on Call Report Analyze customer care status and enables efficient Agents assignment, in addition reduces costs. ACD Report ACD　Monitor Recording Features Automatic recorded voice back up Automatic conversation recording Auto Rec E-mail notification Password for Auto Rec mailbox Agent Log-In/Out Wrap-Up. Multiple Group Log In by single Agent. Uniform Call Distribution (UCD) Priority hunting Call distribution to longest idle extension Control incoming calls efficiently by balancing the load of Agent conditions. Utilize call distribution patterns, it will improve the call management. VIP priority for special treatment Provide special treatment to the special customers.

Small Call Center Feature Improvement 2-1. ACD Report Improvement Unanswered ICD group call can be recorded on Call Report. This is only available for UCD and Hunting mode. Unanswered calls can be disabled on the call report in filtering setting of call report. (Default : Disable)

3. New SIP Terminals

New SIP Terminals 3-0. Overview V4.2 supports new SIP terminals called P-SIP (Panasonic SIP) as followings, KX-TGP600 KX-HDV100 KX-HDV130 Item New P-SIP UT series 3rd party SIP phone Activation Key NSM5xx/NSM2xx NSM7xx V-Card Type V-SIPEXT V-UTEXT Feature SIP-SLT (Same as 3rd party SIP phone) SIP-MLT

Wireless Desk Phone (TPA65) General Specification New SIP Terminals 3-1. KX-TGP600 Product Outline　 Key Concept　 8 Simultaneous Call x 8 Handsets Up to 8 IP account, up to 8 Handsets, up to 8 simultaneous calls (Narrowband only) Repeater (A406) Variety of Handset TPA60, TPA65, UDT121, UDT131 Base Unit (TGP600) Wireless Desk Phone Unique model which requires no wiring Location free for installation Wireless Desk Phone (TPA65) Standard Type (TPA60) General Specification　 Specification of TGP600　 CAT-iq 2.0 Voice Quality HD voice, Noise Reduction Repeater Max 6 (max 3 cascade connection) (UDT121) (UDT131)

Max. 8 different extension numbers Max. 8 same extension number New SIP Terminals 3-1. KX-TGP600 There are following 2 types of registration to NS series. One to One Mode 　　 Max 8 terminals with different extension numbers Use 8 SIP Extension Ports One to N Mode Max 8 terminals with same extension number Use only 1 SIP Extension Port SIP Extension SIP Extension ・・・・ ・・・・ 101 (HS1) 101 (HS2) 101 (HS3) 101 (HS8) 101 102 103 108 Max. 8 different extension numbers Max. 8 same extension number < One to One Mode > < One to N Mode >

New SIP Terminals 3-1. KX-TGP600 Simultaneous voice calls Narrowband : up to 8ch Wideband : up to 4ch voice calls Base Unit (TGP600) CODEC： G.711/G.729a Base Unit (TGP600) CODEC： G.722 Narrowband : up to 4ch Wideband : up to 2ch voice calls Repeater (A406) CODEC： G.711/G.729a Repeater (A406) CODEC： G.722 Note) When the A406 connects to NS0154, it works only narrowband audio and DECT Encryption feature is not supported.

General Specification New SIP Terminals 3-2. KX-HDV100/130 Product Outline　 General Specification　 Item HDV100 HDV130 LCD 3 Line with back-lit LAN Port 1 2 SIP account PoE No Yes SP Phone No Microphone ( Monitor only) HD Voice HDV100/130

4. Speed Dialing Improvement

Speed Dialing Improvement 4-1. Display Speed Dialing Name 1. When operating outgoing call by System Speed Dialing or Personal Speed Dialing, the speed dialing name which is assigned can be shown with dial number on the LCD of DPT or IP-PT. 2. Also the speed dialing name can be displayed at following 2 cases. 1) Redial after outgoing call by speed dialing 2) Outgoing call by using Outgoing Call Log Note: Outgoing Call Log is also improved. The content of the log contain dials and speed dialing name. Note) This feature is supported only by NT543/NT546/NT553/NT556/NT560.

Speed Dialing Improvement 4-2. Searching Digits Maximum number of dial digits for searching speed dialing data is expanded to 6 digits from 2 digits on DPT and IP-PT. Ver4.1 or before V4.2 or later Max. # of digits for searching 2 digits 6 digits

5. Stronger Security

Router (Port Fwd to PBX) Stronger Security 5-0. Overview - Fraud Call Risk - Call from Internet using SIP remote extension by SIP password. - Call from PSTN using DISA by DISA password or using Fwd etc. - Program from Internet using Web-MC password and call by above. International etc Hacker PSTN This is not trend. Skype is free of charge. Internet Global IP IP Phone Office Router (Port Fwd to PBX) LAN

Stronger Security 5-1. INSTALLER : 1234 KX-NS version 4.2 restricts 1234 at easy setup so that dealer has to change password from 1234 forcedly. Basically do not use Port Fwd for Web-MC usually. It was notice only.

Stronger Security 5-2. MRG Port : 5060 KX-NS version 4.2 restricts 50xx such as 5060 and x50xx such as 15060. These are famous now for hacker. Default : 15060 is also removed. And long SIP password and TRS level for remote SIP extension are very important.

How to Program?

One-look Networking Survivability Improvement Forced Break mode in Isolated Mode Select enable on “Switch Time Service to "Break" In Isolated Mode”.

One-look Networking Survivability Improvement 1-1. Quick dial improvement (for internal calls) Check “Use Quick Dial for CO rerouting during "Break" Mode”. Enter “Quick Dial number” and “Phone number”

One-look Networking Survivability Improvement 1-2. Forced Break mode at Isolated Mode (for External calls) Enter ICDG Number “602” in “DDI/DID Destination-Break”

Small Call Center Feature Improvement 2-1. ACD Report Improvement “PBX Configuration” => “3.Group” => “5.Incoming Call Distribution Group” => “3. Miscellaneous” => “ICD Group Unanswered Call Log”

3-1. TGP600 Installation (PBX side) New SIP terminals 3-1. TGP600 Installation (PBX side) Install V-SIP Extension card, then enter Password. IP-PT (incl. P-SIP) AK is required.

3-1. TGP600 Installation (Terminal side) New SIP terminals 3-1. TGP600 Installation (Terminal side) Web Log in for setting IP address : 192.168.0.241 ID : admin Password : adminpass Enter new IP Address

3-1. TGP600 Installation (Terminal side) New SIP terminals 3-1. TGP600 Installation (Terminal side) SIP extension setting PS registration Press and hold the button for 5 seconds. Red LED flash slowly. Press and hold the “OK” button for few seconds to start registration. Then it finish within 1 minute. Enter IP address for PBX, extension number, and password.

3-1. TGP600 setting for Multi Number New SIP terminals 3-1. TGP600 setting for Multi Number Multi Number setting (One to N Mode) After set “Yes” on “Enable Multi Number”, all PS work as same extension number. （Default : No） Select PS which receive a call as same extension number.

Appendix

New SIP Terminals 3-1. KX-TGP600 Simultaneous voice calls Cascade connection (Up to 3 units) Caller B Base Unit (TGP600) Repeater (A406) Caller C Wideband : up to 2ch (A406) Caller A In this case, the caller C can NOT make a call, because the caller A and B occupy all voice call channels.

New SIP Terminals 3-1. KX-TGP600 Simultaneous voice calls Wideband : up to 4ch (TGP600) Base Unit (TGP600) Repeater (A406) Repeater (A406) Multiple connection (Up to 6 units) In this case, the first 4 callers can make calls, because TGP600 has only 4 voice call channels. However, TGP600 can be connected up to 6 units (A406).

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Modification 20150312-00 NS series V4.2 Summary_Rev1.0_12Mar2015.pptx - 1st release 20150323-01 NS series V4.2 Summary_Rev1.1_23Mar2015.pptx - Significant revision 20150325-02 NS series V4.2 Summary_Rev1.2_25Mar2015.pptx - Modify #15