P ERSONAL COMMUNICATION TRAINING Present by: Mr.Pipat Laobutanan.

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Presentation transcript:

P ERSONAL COMMUNICATION TRAINING Present by: Mr.Pipat Laobutanan

T ECHNIQUES OF SOUND PERSONAL CONTACT WITH THE CUSTOMER … Say the least: get peace when the customer talk. Do not talk about inserted halfway. Do not have scramble comment.

T ECHNIQUES OF SOUND PERSONAL CONTACT WITH THE CUSTOMER … Try not to take issue out. Do not objected with the comment of customer. Listen to customer.

T HE WAY HOW TO NEGOTIATE EFFECTIVELY … Preparation: Understand the product. Negotiation: Beat the offer from the comments of the parties. Depending on what he wants. And must be so. But our condition is always. Conclusion: Concluded that it had agreed to do it always.

N EGOTIATION STRATEGIES. Establish credibility / trust. For reference. Appropriate sharing of benefits. Psychological strategies.

P ERSONAL PRESENTATION SKILL … Self Assured: Confident. Organized : Thoroughly Prepared, Rehearsed Relaxed: Natural, More Energy Convincing: Gain Greater Audience Commitment. In Control: from Beginning to End

P ERSONAL PRESENTATION SKILL … Voice: Speaking too softly for the entire audience to hear easily. Speaking with too rapid a rate of speech. Tone is pitch, loudness and pausing variations.

P ERSONAL PRESENTATION SKILL … Eye contact: See people. Move to another person at an appropriate time. Look for the reaction.

P ERSONAL PRESENTATION SKILL … Eye contact: Keep your eyes up at the end. Don’t be a lighthouse or a tennis umpire. Respect people who are uncomfortable.

P ERSONAL PRESENTATION SKILL … Impact of dress: Have to wave the formal clothing. Uniform of resort.

P ERSONAL PRESENTATION SKILL … Body language: Dos Stand tall. Look confident. Maintain eye contact with your audience. Smile. Keep your arms by your sides. Use natural, conversational.

P ERSONAL PRESENTATION SKILL … Body language: Don’t Don’t cross your arms. Don’t point at anyone in your audience. Don’t fidget or scratch your nose.

P ERSONAL PRESENTATION SKILL … Use for humour: serious conversation, should take a relax. If you not sure, Don’t make a joke.

T HE SPECIFIC PHYSICAL … Have to set your hair properly, when talk when customer. Cut and clear your nail. A bit make up your facial. Clothing properly.

T HE PROS AND CONS OF ANY EQUIPMENT … Pros: Convenience when we want to present. Extension of information. The audience get easy to understand. Cons: Expensive equipment.

H OW TO ASSESS AND READ AUDIENCE REACTION … Observing. Ask the question. Feedback form.

E XAMPLE OF GOOD PRESENTATION