ICT In A Cashless Society-MTN PERSPECTIVE.

ICT: INFORMATION COMMUNICATION TECHNOLOGY  SIMPLICITY & CONVENIENCE: Sit At Home/Office/Road & Consume Services  BUSINESS TRANSFORMATION & CONTINUITY: Work on same projects from any location in the world. Upload and transfer documents (Cloud). Maximum security  ENHANCEMENT OF CAPACITY: Self employment. Open Opportunities to learn more. eBanking, eLearning, eCigarette  COST REDUCTION: Cloud instead of deploying infrastructure locally. Always available. 2 ROLES OF ICT

Key ICT Drivers E-Government  Digital interaction across all egovernment delivery models to promote efficiency and effectiveness of service delivery in public sector and better governance process Business Performance  Using ICT to improve process management and analytic processes, in line with businesses strategic goals Foreign Direct Investment  Growing FDI in Nigeria owing to population and improved ICT infrastructure Security  Need for effective surveillance system and fleet management Business Continuity Plan  Need for high availability service and contingency plans to minimize risk Regulatory Compliance  Need to comply with laws, regulations, guidelines and specifications relevant to industry

ROLES OF MTN BUSINESS PROPOSALS IN ICT SPACE 4 M2M refers to technologies that allow both wireless and wired systems to communicate with other devices or systems of the same ability Features/ Types ✓ Enables companies & individuals secure, optimise and manage their asset operations in a cost efficient manner with a Web- based/online access ✓ Vehicle Tracking ✓ Fleet Management ✓ Fuel Monitoring MTN SMART Numbering is the use of letters associated with telephone numbers on a dial pad to spell a name that uniquely describes how a customer wants to be seen as (Vanity Numbers) eg 0700MTNBUSINESS Types/ Features ✓ Makes reachability easier with easy to remember words ✓ 0700 Toll where caller pays ✓ 0800 Toll Free where business or receiver pays Machine to MachineMTN Smart Number

SME Products 5 High speed broadband Internet service that offers multi-user capability with an option of unlimited downloads Features Multi user Wi-Fi capability VoIP Capable Choice of indoor or outdoor modems MTN WebPlus is a DIY based suite of web services designed to help get SMEs create their own website Features ✓ Domain Name : Enabling you choose a domain name which will become your identity online ✓ Web Hosting: Allocates online storage space to publish your website on the Internet ✓ Personalized Business provides accounts based on chosen domain name MTN HyNet/ LTEMTN Webplus

SME Products 6 The service provides small businesses with the functionality and benefits of owning a Private Branch Exchange System (PBX) without having to install any equipment within their premises Features ✓ CUG – Closed User Group ✓ VPN Attendant ✓ IVR feature that allows pre-recorded messages ✓ Self-administration web portal which allows administration MTN Hosted PBXMTN Cloud Services MTN Cloud Services offer SMEs the ability to operate software securely via the internet without deploying the actual service individually. The service offer all the server, software, storage and security benefits without any of the associated IT infrastructure costs Types/ Features ✓ Enterprise Resource Planning (ERP) ✓ Human Resource Management (HRM) ✓ Customer Relationship Management (CRM) ✓ Cloud Storage ✓ Document Sharing

SME Products 7 Prepaid ICT based service class that combines Voice, SMS and Data with an option of Life Insurance and Daily Business Headline News Features Users are required to buy an MTN SIM and migrate via short codes Slightly premium tariff to factor in ICT costs of Life Insurance and Daily Headline News (N0.40 kobo for 1 st minute of the day and N0.13 kobo for subsequent minutes) ICT is based on a minimum subscriber usage of N350 within a 7 day period MTN BizClass & BizPlusMTN Yello Cover Affordable, airtime-based micro insurance services directly from mobile phones offered in collaboration with Mansard Insurance plc Types/ Features ✓ Yello Life – Life Insurance for Small Business with up to N1m cover ✓ Yello Biz – Business Insurance for Small Business with up to N350,000 cover