Ispat International N.V. Within a Changing Steel Industry

A Global Force in Steel A $5 billion company with steelmaking operations in the USA, Canada, Mexico, the Caribbean, Germany, and France Shipped 15 million tons of finished steel in 2003 Member of the second largest steel producer in world Employs over 14,000 Ispat International N.V.

Ispat Inland Inc. A $2.2 billion company that specializes in high-value-added flat-rolled and bar products The fourth largest integrated steel manufacturer in the United States Shipped 5.3 million tons in 2003 Employs over 6,000 Plant location in East Chicago, IN

Ispat Inland Inc. Sales Office located in downtown Chicago

Ispat Inland Inc. Leading Customers: - Automotive - Appliance - Office Furniture - Electrical Motors - Distribution

Customer Representative Responsibilities Respond to customer requests including: –Product delivery –Availability –Order status –Expediting Coordinate with internal Company resources to resolve customer issues

Customer Representative Responsibilities Work with Outside Sales Rep to: –Solicit customer orders –Obtain commercial intelligence and communicate to organization –Maximize revenues and reduce non-profitable dollars

Customer Representative Responsibilities Function in team environment –Participates on projects and special assignments as needed Manage sales metrics –Identifies and executes corrective actions as required.

Customer Representative Qualifications Communication skills –Clearly conveys information and ideas –Interpersonal, problem solving and negotiation skills Time Management –Deadline and follow-up oriented, punctual –Drives for results Teamwork –Has ability to be an efficient team player and to understand when leadership is needed

Customer Representative Qualifications Decision Making –Effective decision-making ability, able to strategically explore options and alternatives Initiating Action –Taking prompt action to accomplish objectives Continuous Learning – Actively identifies new areas for learning

Training Program Position includes an extensive training program that includes the following: –Production Process and Manufacturing Tours –Products and Prices –Quality Systems Orientation (TQM) –Systems Training –Hands-on Training with Account Teams –Marketing Overview

–Presentation Techniques –Leadership Skills –Negotiations –Selling Courses –Many others, suggestions encouraged Training Program Continuous Future Training:

Performance is based on: Results Priority Setting/Time Management Building team spirit Personal learning Communication Perseverance Problem solving Decision quality

Career paths Customer Representative is typically a three- to-five year career position with increased responsibilities over time: –larger accounts –more profit accountability Depending on performance, opportunities exist in Outside Sales, Sales Management, or Marketing

Why You Should be a Customer Representative Dynamic, fast-paced Self-directed Teamwork strategy taught by School of Business is heavily applied to position Travel opportunities Excellent experience for the future Highly competitive with industry average salaries/benefits Tuition reimbursement for graduate degrees Location

When will Ispat Inland Inc. be interviewing? Will be attending Marketing Career Fair Sept. 20 (Mary Shinsako and Amanda DiToro) Interviewing will take place Wednesday, Oct. 27 with Mary Shinsako - Kelley School of Business required, marketing majors preferred - Offers will be made this fall for 2-3 positions for June graduates Finance majors are welcome to attend an evening presentation on Oct. 26 with Curt Geissler. Interviews will follow on Oct. 27

Ispat Inland Inc.