Chapter 11 Flashcards

administration

the act of supervising or managing an office or an organization

authoritarian leader

gives orders and is concerned with productivity

bureaucracy

a structure that assigns individuals specific authority and responsibilities according to their position in a predetermined hierarchy

bureaucratic leader

rule oriented leadership style with a tendency to lead from the top down

democratic leader

communicates through explanation and elaboration rather than by orders

idiosyncratic leader

likely to work over, under, around, and through the hierarchy by exerting direct contact and control over decision making

laissez-faire leader

administrator who provides little or no direction for subordinates

management

using organizational resources to achieve specific goals

nepotism

the consideration of family connections in deciding appointments or promotions

participative leader

more group oriented than autocratic or bureaucratic leaders they have frequent informal contact with employees under their direction

political patronage

the appointment of an individual to an office based on whom he or she knows, not what he or she knows

technocratic leader

manager who has achieved their position based on some area of expertise

total quality management (TQM)

an approach to operations that defines success in terms of customer orientation, maximum worker input, and concern for the quality of the product

unit management

a method of managing prisons that creates “prisons within prisons” by allowing more personal inmate contact and greater decentralization of decision making for most routine matters