Communication. Parts of communication Body Language WordsTone 7%38% 55% Congruence.

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Presentation transcript:

Communication

Parts of communication Body Language WordsTone 7%38% 55% Congruence

Basic of model for effective communication Push Assertive My Agenda Your Agenda Pull Responsive Energy

Assertive Being assertive is: –using your energy to move another person towards an outcome that you believe is right. Key: –clear purpose –Language clear and concise –Express idea/emotion/expectation first Reason later

Responsive Being responsive is: –about using your energy to respond to another person, understand them & their problems –letting them know that you are listening Key: –Putting aside own ideas –Genuine interest –Actively listening –Questioning to understand them –Working at their pace –Letting them do most of the talking

If you are being assertive what would they be like? Words T one Body Language

If you are being responsive what would they be like? Words T one Body Language

Responsive Words T one Body Language Can you tell me more about….? Where is it we disagree? In what way? What happened next? Which did you find worked best? Reflect & Summarise Reflecting that of the speaker Softer, rather than forceful Use of silence to enable thinking “Uh huh” etc. to encourage further disclosure Reflecting that of the speaker Good eye contact, maybe sitting rather than standing Nodding to encourage further speech Paying full attention to speaker

Listening activity The robber

Questioning What types of questions can you use?

Types of useful questioning Open Probing Closed In what way is my homework not good enough? What would I need to do better? So if I change that it will be good?

Listening & questioning activity

Assertive Being assertive is: –using your energy to move another person towards an outcome that you believe is right. Key: –clear purpose –Language clear and concise –Express idea/emotion/expectation first Reason later

Assertive Words T one Body Language Typically starting with I/My … My view is …/I strongly recommend … /I’m devastated about…. because/I want us to have reached a decision by……. Concise State idea first…..before any reason Calm & natural pace – not over fast Using level of emotion appropriate to your statement Natural rise and fall Strong volume Firm even stance – think of string Strong level eye contact Feet firmly planted on floor Free large gestures & movement

Assertive activity

“My name is…and I’ve got something to say” Words T one Body Language

The bus tour