1. Instead of Half Listening…

2. Listen with Full Attention!

4. Communication 45 % listening 30 % speaking 16% reading 9% writing
It has been estimated that 85% of what you learn is through some form of listening!

5. How to Listen Actively Focus all attention on speaker
Establish eye contact
Attend: lean toward speaker
Nod or use other means of expressing “I’m present and paying attention.”

6. Four Active Listening Techniques:
Reflective
Clarifying
Encouraging
Empathizing

7. Reflectively Clarifying Listen for “feelings” that are not stated
Eliminate your judgement.
Rephrase or summarize what the speaker has
said to be sure you understand
Clarifying
Ask the speaker, “are you looking for advice or someone to listen?”
Don’t tell speaker what to do! Do not say “well, if it was me…” it isn’t

8. Encouraging Empathizing
Give signals you are really interested and involved. “Uh-huh”, “I understand”, “I see” or “tell me more”
Empathizing
Actually feeling the other person’s feelings as you listen
If sad, the listener feels sad (for the speaker)
If happy, the listener feels happy, etc.