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Communication Unit 2.3.

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Presentation on theme: "Communication Unit 2.3."— Presentation transcript:

1 Communication Unit 2.3

2 IB Specification Communication classification
Oral Written Visual Non-verbal Formal and informal Barriers to effective communication

3 Learning Outcomes Compare the ways in which communication takes place within organization analyse the causes of communication failure evaluate the solutions to such failures

4 Barriers to Communication
Distraction and multi tasking Language Listening skill Articulation

5 The Key to effective Communication

6 Speaking and listening
We take notes at about 20 wpm with a pen/pencil, and between 40 and 100 wpm with a keyboard A teacher will lecture at about 100 to 120 wpm You think at about 500 wpm What is going on in that excess time/space continuum?





11 Visual listening: eye contact
nod body language

12 Verbal Cues Developing the conversation Taking it in
“Tell me more” “What was that like for you?” Taking it in “I see” Responding positively “How interesting” “What an accomplishment” Diverging “On the other hand, do you think….” Probing “What do you mean by that?” Expanding “Why?” Arguing “What proof do you have of that?” Involving “What would that mean to me?” Clarifying “I think you are saying…..” “So the problem ….” Empathy “I can see how that must have been hard (frustrating) (tough)”

13 Body Language




17 Speaking and presenting through “PVLEGS”
Why Oral Presentation Skills are Important Most information in this deck from presentation by Erik Palmer at Colorado Marketing Education Association, Vail, Sept 16, 2010 Speaking and presenting through “PVLEGS”

18 Why is articulation important?
because you simply don’t want to come across like Miss South Carolina. ww

19 Oral Presentation Skills are important because
Speaking is the predominant form of communication in business Writing is important, but being able to speak well is crucial. People would rather do business with someone who speaks well Zero chance of success in marketing, finance, hospitality, business management without speaking skills Knowledge alone is not power Communicating knowledge is power

20 Two Parts to the Speech/Presentation
Part 1: Building it. Part 2: Performing it.

21 Building your speech/presentation
ACOVA Audience Content Organization Visual Aids Appearance

22 Audience Build the speech using words, tone, visuals with the following in mind: Who? To Whom are you presenting? What? What do they want? What do they need to take away from your speech? What is their level of understanding and knowledge? How much do they know already?

23 Content Include at least the minimum requirements for understanding what you are saying Important information Interesting information Clarify and Explain Make connections Provide visual and verbal cues to embed a connector Exclude verbal virus Fashionable words and phrases of the moment. Ummm Uh Like Obviously OK You know what I’m sayin’

24 Organization Break through the barrier
Have opening down COLD Grab their attention Tell them what you are going to say Tell them point 1 Build a signpost Now that I have identified the target market, let me explain how we are going to reach them

25 Visual Aids Relevant Accessible Important
Can everyone in the room see it? Important Does it add anything? Or detract?

26 Appearance This would be about you, the speaker You must be credible
Dress appropriately Be attentive to details Be well groomed Hair combed, out of eyes, not a distraction Hands and nails clean Don’t fidget

27 Performing your speech/presentation
PVLEGS Poise Voice Life Eye Contact Gestures Speed

28 Poise Appear calm and confident Avoid rocking, shuffling, fidgeting
Avoid a permanent, nervous, smile Control the ONE thing you do which will distract the audience from your speech Everyone has a distracter Some distracters simply ruin a presentation

29 Voice Pleasant to listen to? Enunciate Avoid strange vocal patterns
Not too nasal Not whiny Not yelling Not high pitched Not too soft Enunciate Do not mumble. Do not blur words together. Listeners need to hear EVERY WORD Avoid strange vocal patterns Such as a lift or tonal rise at the end of every phrase Implying a question or that you are not sure

30 Life Inflection Is there any feeling or emotion?
Do you really believe what you are saying? Can we hear the excitement Or anger, sadness, happiness, emotion Did you inject life so as to avoid BORING

31 Eye Contact Look at people. Look them in the eye.

32 Gestures Move hands in a meaningful way
It is ok to talk using your hands Does the body movement contribute to the message? Did you lean in when you want to make a point? Ever notice what you think when someone rolls their eyes or (worse) turns their head away while you are talking to them? Facial expressions matter

33 Speed Pace You cannot sound like you are reading your speech.
Don’t talk too fast. Vary your pace. Speak slightly quicker, then slow down on an important point. Pause for effect. You cannot sound like you are reading your speech.

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