HAWORTH MEDICAL PRACTICE PATIENT SURVEY 2012

MALE 48 FEMALE 95

Our opening hours are 8.00 am to 6.30 pm – how do you rate this on a scale of 1 – 10 (1 being very poor and 10 being very good)

If we need to share information with you which method / form of communication would you access / read.  Newsletter28%  Practice Leaflet10%  Practice Notice board8%  Patient Reference Group1%  Practice Website12%  24%  Reception Team17% None of the above, I look at :- Telephone, Letter, Via Text Messages, Phone Call From Staff Member

If you have had to wait for an appointment were you informed of the delay? Yes86% No14% Can you usually get an appointment with the Doctor of your choice? Yes62% No38%

How easy do you find it to contact the practice by telephone on a scale of 1 – 10 (1 being very easy and 10 being very difficult)

Were you satisfied with the date / time arranged for your appointment? Yes94% No6% Thinking about access into the building at the practice, how do you find this? Very easy82% Fairly easy16% Not very easy1.5% Not at all easy0.5%

Do you consider yourself disabled? Yes11% No89% Is it easy for you to find your way around the practice? Yes99% No1%

How clean is your GP surgery? Very Clean84% Fairly Clean15% Not Very Clean0% Not At All Clean0% Don’t Know1%

Generally, how satisfied are you with the service you get from your GP? Very satisfied63% Satisfied35% Neither satisfied nor dissatisfied2% Dissatisfied0% Very dissatisfied0%

Generally, how satisfied are you with the service you get from the Practice Nurse? Very satisfied71% Satisfied26% Neither satisfied nor dissatisfied3% Dissatisfied0% Very dissatisfied0% Comments :- Excellent Service. Practice Nurse fine but still awkward appointment system Nurse noted urgency and acted promptly.

Generally, how satisfied are you with the service you get from the Reception Staff? Very satisfied62% Satisfied35% Neither satisfied nor dissatisfied0.5% Dissatisfied2% Very dissatisfied0.5%

Would you recommend your GP practice to someone who has just moved into the local area? Yes, would definitely recommend99% No, would probably not recommend1%

The following services are provided at the practice, please select all that you have used. (actual numbers seen rather than percentage)

If you have used any of these services, is it important that you were able to access them at the surgery instead of having to travel elsewhere? Yes96% No4% Are there any other health services or clinics you would like to be provided at the surgery? X-ray MS Clinic Verruca removal for children (by freezing) Private Chiropodist Evening appointments

Have you used website? Yes24% No76% Do you have any suggestions for improving our website? Being able to register as a new patient online. No, it’s fairly straight forward. Online appointment booking. Difficulty in obtaining password for online repeat prescriptions.