1. Tynemouth Medical Practice Patient Forum Meeting 27.03.2012

2. Patient Forum Meeting Introduction Purpose of patient forum meeting Practice Statistics Overview of survey 11-12 Discussion of action points for 2012- 2013 Patient Forum- going forward

3. Introduction Staff Members Name Job title Overview of your job Patients Name How long you have been registered How often you attend the surgery

4. Purpose of patient forum meeting Enable dialogue between patients and the Practice team Promote patient involvement in the Practice. Ensure patients' needs are considered in the development of the Practice systems

5. Code of conduct Group should not be seen as a personal complaint forum Patient Confidentiality will be maintained Everyone’s view is as valid as another

6. Practice Statistics List Size 8,740 9.5% patients needing an interpreter Fairly young population 51% aged bet 25-54 High population of mixed any 13%, other white 13% and African 12% 3 Full time GP Partners 2.5 Full time Salaried GP 0.5 Nurse (current vacancy) 1 Health Care Assistant Practice Manager Admin Support Team Reception Team

7. Overview of survey 11-12 May 2011Virtual Patient Forum formed May 2011 consisting of 17 members 12.03.12- 19.03.12 Survey to find out patient priorities 20.03.12- 26.03.12 Local Practice Survey 27.03.12Action points agreed with Patient Forum

8. Patient Priorities 1. Getting an appointment 2. Opening times 3. Telephone number- 08444

9. Getting an appointment Q4. Would you like to have appointments: Before 8:00 20% After 18:30 55% Neither-the current times are suitable 22% Q5. If we offered a telephone consultation service, would you book an appointment to speak to the GP over the phone instead of a face to face appointment? Yes 62% No 35%

10. Possible Action Points ? Early morning clinics ? Additional evening clinics ? Extend our telephone consultation trial appointment to April 2012 ? Ways of raising patient awareness about missing appointments? services at the practice?

11. Opening times Q3. Would you like the surgery open at additional times? Yes 70% No 26% Q2. Would you like the surgery to open... Before 8am 29% At lunchtime 41% After 6.30pm 29% The results from Q2 suggest that patients are unaware of our reception opening hours. The practice is currently open for four lunchtimes a week, and until 19:30 on Tuesday and Thursday.

12. Possible Action Points ? Ways of increasing patient awareness of reception opening hours? ? Review the possibility of opening reception before 8:00

13. Patient Forum Going forward What next? How many meetings a year? Possible topics Means of communication?